Ratings based on 116 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Jul 24, 2016
We stayed one night, with three small kids. It was perfect. Clean, enough space for them to play. Perfect.
Comment from Hotel Management
Jul 27, 2016 by Heidi, Hotel Management
Dear Valued Guest: Thank you so much for your kind words and review. We are happy to hear you enjoyed your stay with us and hope to serve you again in the near future. Warm regards,
3 out of 5
by Joel

Maybe pet friendly...not owner friendly

Posted Jun 12, 2016 on Hotels
I'm sorry a $100 non refundable pet stay fee is ridiculous and the fee was not communicated or published anywhere except the front desk when checking in. The pet fee should not cost the same as a one night stay just to clean the room regardless if there was an accident or not. Would not recommend for pet owners.
Comment from Hotel Management
Jun 20, 2016 by Heidi, Hotel Management
Dear Joel: Thank you for your review and feedback. I do apologize that the pet fee was not clearly communicated prior to arrival and will certainly forward this to our social media department to make any necessary correction. Thank you and we hope to serve you again in the future. In the meanwhile wishing you Safe Travels! Warm regards
4 out of 5
by Tammi

Posted Jun 8, 2016 on Hotels
The hotel stay would have been perfect except for one thing. The fold out sofa was too small for two people, and it was incredibly uncomfortable. I could feel the metal bars through the thin, flimsy mattress. In the end, we chose to sleep on the floor rather than the fold out sofa.
Comment from Hotel Management
Jun 15, 2016 by Heidi, Hotel Management
Dear Tammi: Thank you for your review and feedback. I apologize that you did not find our sofa sleeper comfortable. We strive to exceed all our guest's expectations and are sad so see we failed you and therefore us. We hope to serve you again in the future and show you improvements made. Warm regards,
4 out of 5
by Veronica

Posted Apr 27, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Heidi, Hotel Management
Dear Veronica: Thank you for your review. We strive to provide excellent guest service and all feedback is welcome. We are looking forward serving you again in the future. Warm regards,
5 out of 5
by A verified traveler

Posted Apr 18, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Heidi, Hotel Management
Dear Valued Guest: Thank you for your review. We are happy to see we met your expectations and are looking forward to serve you again. In the meanwhile wishing you Safe Travels! Warm regards,
4 out of 5
by martha

Posted Mar 28, 2016 on Hotels
Comment from Hotel Management
Jun 4, 2016 by Heidi, Hotel Management
Gracias por sus comentarios agredesemos su tiempo sobre el tiempo en nuestro Hotel.
5 out of 5
by A verified traveler

Posted Mar 25, 2016
The staff and property was what your expect from a Marriott; clean, kind and willing to go the extra mile to ensure a comfortable stay for you and your family.
Comment from Hotel Management
Mar 29, 2016 by Heidi, Hotel Management
Dear Valued Guest: Thank you for your review and kind words. We are glad you enjoyed your stay with us and hope we get to serve you again in the near future. Warm regards,
3 out of 5
by santanna

Posted Feb 17, 2016 on Hotels
Comment from Hotel Management
Apr 23, 2016 by Heidi, Hotel Management
Dear Santanna: Thank you for your feedback. Please accept my apologies for not finding everything to your satisfaction. We strive to exceed your expectations and are sad to see that we failed you and therefore us. We hope to serve you again in the future. In the meanwhile wishing you Safe Travels
1 out of 5
by ANTONIO from Chihuahua

Limpieza deplorable. No regreso

Posted Jan 10, 2016 on Hotels
Pesima estancia. En dos dias consecutivos no recibimos el servicio de limpieza de habitacion e incluso cuando nos dieron la habitacion encontramos basura. Realmente deprimente la limpieza y de extrañarse que una cadena asi tolere estas deficiencias. Si bien el personal es atento, no regresanos a ese hotel. Increible que este hotel lleve el nombre de una marca de Marriot.
Comment from Hotel Management
Mar 26, 2016 by Heidi, Hotel Management
Senor Antonio, Gracias por mandar comentarios sobre el vista a nuestro hotel Marriott Residence Inn El Paso. Perdon por los problemas que encuntrastes con su habitacion.Vamos a pasar sus comentarios con nuestro equipo para que no pase problemos de nuevo con futuro guespedes. Gracias, Management
4 out of 5
by A verified traveler

Muy bien.

Posted Nov 24, 2015 on Hotels
Muy bien.
Comment from Hotel Management
Mar 26, 2016 by Heidi, Hotel Management
Gracias por su comentarios sobre el habitacion en el Residence Inn El Paso, Texas. Management