Ratings based on 123 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful experience with this hotel!

Posted Dec 25, 2016
Pros: Smiling staff, clean room, wonderful foods! The free dinner (enchilada, salad, chips, salsa, beer, wine etc) was a big surprise! The breakfast was als
Smiling staff, clean room, wonderful foods! The free dinner (enchilada, salad, chips, salsa, beer, wine etc) was a big surprise! The breakfast was also very very good! Highly recommend this hotel!
Comment from Hotel Management
Dec 27, 2016 by Heidi, Hotel Management
Dear Valued Guest: Thank you for your feedback and kind words. We are glad you enjoyed your stay with us and hope to welcome you back soon. Wishing you a Happy Holiday Season Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Clean. Comfortable.

Posted Dec 21, 2016
Pros: Cleanliness Swimming area
Cons: Check-in
Our stay was pleasing. After a slow check-in, we where pleasantly surprised with a nice place to stay. The room was clean. The swimming pool and spa area did not disappoint. The swimming pool was heated to a comfortable temperature. The breakfast was slightly superior to a usual hotel breakfast.
Comment from Hotel Management
Dec 22, 2016 by Heidi, Hotel Management
Dear Valued Guest: Thank you for your feedback. We are glad you enjoyed your stay with us. Please accept our apologies for the slow check in. We will use this as a training opportunity and hope to serve you again in the near future. Wishing you Happy Holidays Warm regards
4 out of 5
by A verified traveler

Posted Sep 21, 2016 on Hotels
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Dear Valued Guest: Thank you for your feedback. We appreciate you being our guest and hope to serve you again in the near future. Warm regards, Heidi
5 out of 5
by A verified traveler

Posted Aug 24, 2016 on Hotels
A pleasure to stay at. Very comfortable.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Dear Valued Guest: Thank you for your feedback. We strive to provided excellent service and were thrilled to see we met/exceeded your expectations. We hope to serve you again soon, in the meanwhile wishing you Safe Travels! Warm regards, Heidi
5 out of 5
by Jose from ELP

Our NEW local favorite hotel.

Posted Aug 2, 2016 on Hotels
Wanted a getaway with our grandsons (2 & 7 yrs.). With an indoor pool, basketball court, and enclosed patio, this hotel was perfect. Being close to a mall with an IMAX theater, Dave and Buster's, and several restaurants made for a wonderful time and lasting memories.
Comment from Hotel Management
Aug 9, 2016 by General Manager, Hotel Management
Dear Jose: Thank you for your feedback and kind words. We are happy to see you enjoyed your stay with us and made it a memorable experience with your grandsons. We hope to serve you again in the future when your travel brings you back to El Paso. In the meanwhile wishing you Safe Travels! Heidi
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2016
We stayed one night, with three small kids. It was perfect. Clean, enough space for them to play. Perfect.
Comment from Hotel Management
Jul 27, 2016 by Heidi, Hotel Management
Dear Valued Guest: Thank you so much for your kind words and review. We are happy to hear you enjoyed your stay with us and hope to serve you again in the near future. Warm regards,
3 out of 5
by Joel

Maybe pet friendly...not owner friendly

Posted Jun 12, 2016 on Hotels
I'm sorry a $100 non refundable pet stay fee is ridiculous and the fee was not communicated or published anywhere except the front desk when checking in. The pet fee should not cost the same as a one night stay just to clean the room regardless if there was an accident or not. Would not recommend for pet owners.
Comment from Hotel Management
Jun 20, 2016 by Heidi, Hotel Management
Dear Joel: Thank you for your review and feedback. I do apologize that the pet fee was not clearly communicated prior to arrival and will certainly forward this to our social media department to make any necessary correction. Thank you and we hope to serve you again in the future. In the meanwhile wishing you Safe Travels! Warm regards
4 out of 5
by Tammi

Posted Jun 8, 2016 on Hotels
The hotel stay would have been perfect except for one thing. The fold out sofa was too small for two people, and it was incredibly uncomfortable. I could feel the metal bars through the thin, flimsy mattress. In the end, we chose to sleep on the floor rather than the fold out sofa.
Comment from Hotel Management
Jun 15, 2016 by Heidi, Hotel Management
Dear Tammi: Thank you for your review and feedback. I apologize that you did not find our sofa sleeper comfortable. We strive to exceed all our guest's expectations and are sad so see we failed you and therefore us. We hope to serve you again in the future and show you improvements made. Warm regards,
4 out of 5
by Veronica

Posted Apr 27, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Heidi, Hotel Management
Dear Veronica: Thank you for your review. We strive to provide excellent guest service and all feedback is welcome. We are looking forward serving you again in the future. Warm regards,
5 out of 5
by A verified traveler

Posted Apr 18, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Heidi, Hotel Management
Dear Valued Guest: Thank you for your review. We are happy to see we met your expectations and are looking forward to serve you again. In the meanwhile wishing you Safe Travels! Warm regards,