HI Express El Paso Downtown, an IHG Hotel

Photo gallery for HI Express El Paso Downtown, an IHG Hotel

Seasonal outdoor pool
Desk, iron/ironing board, free cribs/infant beds, free WiFi
Desk, iron/ironing board, free cribs/infant beds, free WiFi
Desk, iron/ironing board, free cribs/infant beds, free WiFi

Overview of HI Express El Paso Downtown, an IHG Hotel

HI Express El Paso Downtown, an IHG Hotel

2.5 star property

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Free airport shuttle

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
409 E Missouri Ave, El Paso, TX, 79901

Explore the area

  • Popular LocationEl Paso Holocaust Museum5 min walk
  • AirportEl Paso, TX (ELP-El Paso Intl.)9 min drive
  • Popular LocationCielo Vista Mall9 min drive
  • Popular LocationAmerican Consulate13 min drive

Choose dates to view prices

About this area

El Paso

Located in El Paso, "HI Express El Paso Downtown, an IHG Hotel" is in the city center and near a train station. Cielo Vista Mall and Outlet Shoppes at El Paso are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Billy Rogers Arroyo Park and Chihuahuan Desert Gardens. Check out an event or a game at Sunland Park Racetrack and Casino, and consider making time for El Paso Zoo, a top attraction not to be missed.

What's nearby

  • El Paso Holocaust Museum - 5 min walk
  • Plaza Theater - 8 min walk
  • El Paso City Hall - 9 min walk
  • Cielo Vista Mall - 9 min drive
  • American Consulate - 13 min drive

Getting around

  • El Paso Union Depot - 17 min walk
  • El Paso International Airport (ELP) - 9 min drive


  • Pot Au Feu — 2 min walk
  • Craft and Social — 2 min walk
  • The Pizza Joint — 2 min walk
  • Coffee Box — 5 min walk
  • Kipp's Cheesesteak — 6 min walk

About this property

HI Express El Paso Downtown, an IHG Hotel

El Paso hotel in Downtown El Paso, near Plaza Theater
A fitness center, a 24-hour business center, and a seasonal outdoor pool are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include conference space, dry cleaning, and a 24-hour front desk. All 112 rooms provide free WiFi and free wired Internet, TVs with cable channels, and conveniences like refrigerators and coffee makers. Free local calls, hair dryers, and ironing boards are among the other amenities that guests will find. Housekeeping is available on request.
"HI Express El Paso Downtown, an IHG Hotel" offers 112 accommodations with coffee/tea makers and hair dryers. Cable television is provided.

This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Free roundtrip airport shuttle from 8:30 AM - 10:00 PM
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends

Things to do

  • Fitness center
  • Seasonal outdoor pool

Family friendly

  • Free cribs/infant beds
  • Refrigerator
  • Seasonal outdoor pool


  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Dry cleaning service
  • Housekeeping (on request)
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Conference space (1200 square feet)
  • Meeting rooms


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)


  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds


  • Free toiletries
  • Hair dryer
  • Towels


  • Cable channels
  • TV

Food and drink

  • Coffee/tea maker
  • Refrigerator


  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Similar properties

See similar properties



Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 21


Check-out before noon

Special check-in instructions

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets allowed for an extra charge of USD 50.00 per accommodation, per stay
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 8:30 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Express El
Holiday Inn Express El Hotel
Holiday Inn Express El Hotel Paso Central
Holiday Inn Express El Paso Central
Holiday Inn Express El Paso Central Hotel
Holiday Inn Express El Central Hotel
Holiday Inn Express El Central
Holiday Inn Express El Paso - Central Hotel El Paso

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 371 out of 980 reviews
5 - Excellent 38%
Rating 4 - Good. 325 out of 980 reviews
4 - Good 33%
Rating 3 - Okay. 138 out of 980 reviews
3 - Okay 14%
Rating 2 - Poor. 67 out of 980 reviews
2 - Poor 7%
Rating 1 - Terrible. 79 out of 980 reviews
1 - Terrible 8%




Staff & service




Property conditions & facilities

1/5 Terrible

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Thinking Holiday Inn would be in better state and not in a so scary area. I can handle it being old and looking like you can get kidnapped, but what I really couldn’t handle was the heater in my room not working and selecting Mountain View on the app just so the window string wouldn’t work and it was layered with dust and you could barely see the city. Big disappointment!!! When I hear Holiday Inn I expect something way better than what I experienced. They offered to change room, but I was still cold at night and the window was extremely dirty!!! I asked for a refund so I could book another hotel, but they said they couldn’t give it to me. My trip to El Paso was disappointing
Stayed 1 night in Jan 2022

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, amenities
Too expensive to drive 9 hours to stop to rest just to be awaken by a crew remodeling the hotel room on top of my room at 7:30 AM and after calling the front on my cell phone cause the phone in the room was just a prop, they said they would call maintenance????,….I had to walk up the stairs myself to find the crew and asked them to get off of my head. I was wide awake by then and I did not get the rest I needed before driving 9 more hours. 179$ for that?? Hell no.
Stayed 2 nights in Dec 2021

3/5 Okay

Traveled with family
Liked: Staff & service
Stayed on the 6th floor there was a stench and humidity.
Stayed 2 nights in Dec 2021

3/5 Okay

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
My room and bathroom were clean. The property has boarded-up windows on the ground-floor, peeling paint, dingy lighting Lobby walls need paint. I've stayed at many HI Express properties all over the US. This one is inconsistent with the relatively high standards exhibited routinely elsewhere. Staff was pleasant and efficient.
Stayed 2 nights in Dec 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like taking hot showers don’t book here. Water was cold the whole time. For being one of the more expensive hotels in down town, the room was dirty and not what I expect when I stay at a Holiday Inn.
Stayed 1 night in Dec 2021