Ratings based on 1,034 Verified Reviews

3.6 out of 5
66% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Las Vegas, NV

Posted May 13, 2018
Everything was fine! Motel was a pleasant stay. (But the all the Highway 10 reconstruction was totally miserable!!!! Hopefully temporary only!)
Comment from Hotel Management
May 15, 2018 by Arturo, Hotel Management
Hello Kim, Thank you for sharing your comments with us and I agree that the I-10 construction will be temporary. Artruro
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque

Not great but not bad

Posted May 7, 2018
It’s a place to rest your head, remote for tv was busted so tv was out for entertainment. But it was a very practical room for the price
Comment from Hotel Management
May 9, 2018 by Roland, Hotel Management
We are sorry about the remote control. We will share your comments with our staff so our guests can have great stays.
4 out of 5
by A verified traveler

Posted May 5, 2018
Comment from Hotel Management
May 8, 2018 by Arturo, Hotel Management
Hello, Thank you for staying with us.
3 out of 5
by A verified traveler

Older hotel

Posted May 3, 2018
Pros: Friendly staff
Cons: Remodel
Location was fine if needing to fly out of El Paso, but not to stay any longer than overnight. Lots of construction, one way traffic, next door to "Gentleman's Club". Staff was friendly, was clean, but showed a lot of age.
Comment from Hotel Management
May 4, 2018 by Roland, Hotel Management
We are sorry of what you encountered. Yes we are having lots of construction on the freeway. This is to make more room on the access road for the malls within the area. Good thing that it is only a temporary thing. The single lane one way traffic will be improved once the construction is finished. Thank you for your comments. Roland
2 out of 5
by A verified traveler

Posted May 3, 2018
These accommodations are way-overpriced for many reasons, the main one was the constant disturbance by the custodial staff despite the "DO NOT DISTURB SIGN " on the door!!!!
Comment from Hotel Management
May 4, 2018 by Roland, Hotel Management
Thank you for your comments. We are sorry that you were not happy with your stay, We will share your comments with our staff so we can provide our guests with great stays.
2 out of 5
by A verified traveler

Unsatisfactory

Posted Apr 27, 2018
Cleanliness Lacking Bed uncomfortable Dated Disappointed
Comment from Hotel Management
Apr 28, 2018 by Roland, Hotel Management
Thank you for your comments. We are sorry that you were not happy with your stay. We will share your comments with our staff, so we can provide great stays to our guests.
1 out of 5
by A verified traveler

Needs serious remodeling

Posted Apr 18, 2018
This hotel is old and dated. Very little has been updated since it was built, and there is patchwork repairs evident everywhere. A/C is noisy, fan in bathroom is noisy, bathroom countertop leans out so the water drips on your feet if you get any on the counter, the water pressure in the shower is non existent, etc etc etc. The upside is that the room was clean, and the staff was friendly.
Comment from Hotel Management
Apr 18, 2018 by Roland, Hotel Management
We are sorry that you were not happy with your stay. We will look into the problems that you encountered, so they can be taken care of. Thank you for your response.
4 out of 5
Recommended
for Everyone
by A verified traveler from az

Posted Apr 16, 2018
Comfortable ,good staff ,brakefast really good ,housekeeping really good
Comment from Hotel Management
Apr 17, 2018 by Roland, Hotel Management
thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean room, beds comfortable

Posted Apr 11, 2018
Room decor is basic but room and bathroom were clean. There were more towels than we needed!
Comment from Hotel Management
Apr 11, 2018 by Roland, Hotel Management
Thank you for your comments
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Access to I 10

Posted Apr 9, 2018
Everything was great, bed too soft for my back but the bad thing happened in the morning. As I was about to shower there was no hot water. I had to call front desk and they sent maintenance to fix it. They fix it and everything was great. Had to ask for extra shampoo bottles.
Comment from Hotel Management
Apr 10, 2018 by Arturo, Hotel Management
Thank you for taking the time and letting us know about your stay. I have shared your comment with the staff so we can improve on our service.