Ratings based on 992 Verified Reviews

3.6 out of 5
66% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Needs serious remodeling

Posted Apr 18, 2018
This hotel is old and dated. Very little has been updated since it was built, and there is patchwork repairs evident everywhere. A/C is noisy, fan in bathroom is noisy, bathroom countertop leans out so the water drips on your feet if you get any on the counter, the water pressure in the shower is non existent, etc etc etc. The upside is that the room was clean, and the staff was friendly.
Comment from Hotel Management
Apr 18, 2018 by Roland, Hotel Management
We are sorry that you were not happy with your stay. We will look into the problems that you encountered, so they can be taken care of. Thank you for your response.
4 out of 5
Recommended
for Everyone
by A verified traveler from az

Posted Apr 16, 2018
Comfortable ,good staff ,brakefast really good ,housekeeping really good
Comment from Hotel Management
Apr 17, 2018 by Roland, Hotel Management
thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean room, beds comfortable

Posted Apr 11, 2018
Room decor is basic but room and bathroom were clean. There were more towels than we needed!
Comment from Hotel Management
Apr 11, 2018 by Roland, Hotel Management
Thank you for your comments
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Access to I 10

Posted Apr 9, 2018
Everything was great, bed too soft for my back but the bad thing happened in the morning. As I was about to shower there was no hot water. I had to call front desk and they sent maintenance to fix it. They fix it and everything was great. Had to ask for extra shampoo bottles.
Comment from Hotel Management
Apr 10, 2018 by Arturo, Hotel Management
Thank you for taking the time and letting us know about your stay. I have shared your comment with the staff so we can improve on our service.
3 out of 5
Recommended
for Everyone
by A verified traveler

good hotel, close to main stores, next to A10

Posted Apr 2, 2018
Pros: accessibility, staff is nice
Cons: breakfast area (include more furniture)
great two days, the place is comfortable, air conditioning is ok, good location
Comment from Hotel Management
Apr 5, 2018 by Roland, Hotel Management
Thank you for your comments. We will share your comments with our staff. Roland
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Mar 26, 2018
Fast & easy check-in. Room was clean and the bed was super comfy! Great value, will stay again if in the area.
Comment from Hotel Management
Mar 27, 2018 by Roland, Hotel Management
Thank you for your comments. Roland
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2018
For being next to Freeway, my room was quiet. Staff friendly, quick to respond with any issues.
Comment from Hotel Management
Mar 26, 2018 by Roland, Hotel Management
Thank you for your comments. Hope to see you again soon.
1 out of 5
by A verified traveler

Horrible hotel

Posted Mar 26, 2018
Checked in front desk lady was polite. Got to our room it hadn't even been cleaned. Trash piled up in a corner trash cans full of trash. Sink had some used make up remover sponges on it beds where made but where wrinkly obviously somone had stayed in them. Called front desk asked for another room. Received our other room it was clean but the restroom had pee in the toilet and pee spots on the seat the shower was dirty had hairs in it. Will never stay here again.
Comment from Hotel Management
Mar 28, 2018 by Roland, Hotel Management
we are sorry that you were not happy with your stay. This is not the image that we want you to have. We will share your comments with our staff so we can offer our guests, great stays.
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel if you are passing through El Paso

Posted Mar 16, 2018
The room was clean but the breatfast needed work. We ended up eating at Taco Cabana because of the lack of selection. If you are on a low carb, gluten free or vegan diets forget getting a healthy breakfast. Also there isn't any recycling available 😣 The points with Choice Hotels is a lot better but La Quinta is a good choice if you can't find a Choice Hotel for the locations or dates. It's better than the Howard Johnson's that we stayed in at Fruitway, UT.
Comment from Hotel Management
Mar 16, 2018 by Roland, Hotel Management
Thank you for your comments. We will share your response with our staff. Hope to see you again soon. Roland
2 out of 5
by A verified traveler

Expected more

Posted Mar 16, 2018
Spent a night here but I wish I’d picked a different place to stay. The rooms were ugly and the shower looked like it hadn’t been properly cleaned in a long time. A lot of stains on the carpet. I had booked a king size bed in a non-smoking room but when I got to the place they said they didn’t have any non smoking rooms that were king sized beds. All they had was smoking king sized or a nonsmoking with two double sized beds. I was disappointed that what I had booked wasn’t available.
Comment from Hotel Management
Mar 18, 2018 by Roland, Hotel Management
We value your comments. We are sorry that you were not happy with your stay. This is not the image that we want you to have. We will look into your situation and look for ways to improve our guest's stays.