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Reviews of La Quinta Inn by Wyndham El Paso West

2.5 out of 5
La Quinta Inn by Wyndham El Paso West
7550 Remcon Cir, El Paso, TX

Reviews

6.6
Rating 10 - Excellent. 344 out of 1223 reviews" "
Rating 8 - Good. 285 out of 1223 reviews" "
Rating 6 - Okay. 196 out of 1223 reviews" "
Rating 4 - Poor. 179 out of 1223 reviews" "
Rating 2 - Terrible. 219 out of 1223 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great deal on a two night stay. Great staff, beautiful breakfast. Enjoyed my stay. Ill keep coming back for great service.
Stayed 1 night in Mar 2024

6/10 Okay

Elijah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was sketchy
Stayed 1 night in Apr 2024

2/10 Terrible

Victor

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was rude. Claimed they didn't have extra blankets and unable to provide a late check out. Granted there was a soccer tournament ending sunday, a lot of customers were checking out sunday. No reason to not grant a late check out.
Stayed 2 nights in Apr 2024

2/10 Terrible

Javier

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower doesn't work, and the sealing has substantial mold, excluding a busted entrance door. If I report the facilities, they will be condemned for mold content.
Stayed 1 night in Feb 2024
Response from Krystal Roman on Apr 18, 2024
Thank you for your feedback,I will be looking into this.

6/10 Okay

Richard

Traveled with family
Disliked: Amenities, property conditions & facilities
Condition of the room Lots of wear and tear. Obviously not maintained well. Will skip this hotel in the future
Stayed 1 night in Apr 2024
Response from Krystal Roman on Apr 18, 2024
Thank you for your feedback, we are looking forward to renovations in the near future.

2/10 Terrible

Fred

Disliked: Cleanliness, staff & service, property conditions & facilities
Was not satisfied at all. The room was dirty. The hallway was dirty and unsafe. The bathroom was filthy.
Stayed 3 nights in Apr 2024
Response from Krystal Roman on Apr 18, 2024
Dear Fred,I'm sadden to hear this happen during your stay, I will pass this on to my staff and ensure this wont happen again.Thank you

8/10 Good

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Not enough towels, the room smells kind of musty. But you get used to it. And the hallways’ a little bit dark. But everything else is pretty good, super friendly staff and helpful lobby staff
Stayed 1 night in Apr 2024
Response from Krystal Roman on Apr 18, 2024
Thank you for your feedback.

2/10 Terrible

Dennis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wall HVAC had 3 inch gap between wall and unit. You could see and hear everything outside. The shower/bath didn't work water came out of both and it didn't drain properly so you felt like you were standing in sewage. Room smelled bad. Bed was uncomfortable. Two of the room lamps would not turn on. Will never stay here again.
Stayed 2 nights in Apr 2024
Response from Krystal Roman on Apr 18, 2024
Thank you for your feedback.

2/10 Terrible

Sang Hyuk

Disliked: Staff & service, property conditions & facilities
Staff are not friendly and lot of things are either broken or not available
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Dear Guest,It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Rawn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful in letting me change my room.
Stayed 1 night in Apr 2024
Response from Krystal Roman on Apr 10, 2024
Dear Rawn,Thank you for your feedback, I'm happy to hear your issues with your stay was fixed right away.Thank you

10/10 Excellent

sherry

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Krystal Roman on Apr 10, 2024
Dear Sherry,Thank you for your rating.

6/10 Okay

Maria

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator didnt work . And breakfast was 7:00 to 10:00 i went at 8:00 and they dont have nothing. There were alot of family complaining and the receptionist said she is trying to contact the supervisor since friday and he doesn't answer. I think they should get a professional supervisor.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Hi Maria,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas, we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay.

4/10 Poor

Dea

Liked: Cleanliness
The toilet was very noise. The tv was missing control remote. Breakfast very poor, they don't have even regular sugar just diet ones
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Dear Guest,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.

4/10 Poor

BRYAN

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible Mold at our room! The smell at room specially the bathroom was terrible!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 9, 2024
Hi Bryan,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Good attention from the front desk and service employees
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Hi Luis,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities
Location and price
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 5, 2024
Hi David,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Ronald

Stayed 1 night in Apr 2024

10/10 Excellent

Jacob

Liked: Cleanliness, amenities
Very clean and friendly staff.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Apr 3, 2024
Hi Jacob,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

Soledad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 3, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 Poor

Prospero

Stayed 2 nights in Mar 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Hi Gloria,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Alan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Noisy. Next to highway. Room in poor condition. Sink leaks. Would not recommend.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 29, 2024
Hi Alan,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Carlos

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 14, 2024
Hi Carlos,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stained carpet and light bulbs not working in various lamps.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 24, 2024
Hi Michael,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

SHANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 24, 2024
Hi Shane,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 Terrible

JUAN

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No breakfast included like advertisement hotel staff asleep no coffee
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 22, 2024
Hi Juan,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

4/10 Poor

Erika

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pool was closed
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 21, 2024
Hi Erika,Providing the highest level of hospitality is our number one priority. It is disheartening to read your review. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Clinton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just filthy
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 21, 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Arlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean but noises due to traffic everything was great
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 21, 2024
Hi Arlene,We appreciate your business and your valuable feedback. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Eric

Liked: Staff & service, property conditions & facilities
There was a weird man around talking weird
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Hi Eric,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Geovanny

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

Cassady

Traveled with group
Liked: Staff & service
Decent hotel! The staff were very kind and accommodating! Breakfast was not what we expected, there was no protein option.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.

8/10 Good

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room felt empty - no place to put luggage or bags.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Marilyn,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Greg

Liked: Cleanliness, amenities
Breakfast.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Greg,We appreciate your business and your valuable feedback. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Paul, Signal Hill

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 3, 2024
Hi Paul,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Ma Filipina

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 14, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and quiet.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 13, 2024
Hi Daniel,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

edhochuli

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the lobbyist who helped us check in was outstanding and a gentleman.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 13, 2024
Dear Guest,We can't thank you enough for sharing your feedback with regard to our staff. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations. Thank you again for your time and our team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Yvette

Traveled with group
Could improve breakfast on the go with adding eggs, fruit and sausage. I was hungry this morning and they only offered cereal, waffles and bagels. All carbs, so I didn’t eat. Checked in specifically for a decent breakfast and was let down. Went hungry on a4 hour road trip.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback however, we apologize for the inconvenience faced by you regarding the breakfast. We have notified our kitchen team, and have a necessary steps like retraining our kitchen staff to make the best breakfast in the area. Our Team apologizes for your experience, and we are confident that you will see the change on your next visit.

6/10 Okay

Lisa

Traveled with family
Disliked: Property conditions & facilities
Took a while to check in even though I already made reservations. The host chatted with people in from of me while I just stood there for 15 minutes. The rooms are small and so are the beds. Super uncomfortable and the freeway noise is awful. People yelling late night and early morning.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Hi Lisa,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 7, 2024
Hi Ronald,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

8/10 Good

Richy, Anthony

Liked: Amenities
Great services and location
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 5, 2024
Hi Richy,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Aniston

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
The location was very convenient, and overall I had a good experience. However, the floors in the rooms left our feet brown and there was a bit of a smell. There were small brown patches of dirt/mud on the bathroom floor, and when I put a towel down to clean up water after a shower the towel was very brown. I saw a small roach in the bathroom too, but there was not a problem, just a single roach.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on Mar 5, 2024
Hi Aniston,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Paulo

Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 24, 2024
Dear Guest,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cozy n safe
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 5, 2024
Hi Lisa,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Brenda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and professional. Appliances a bit out dated.
Stayed 5 nights in Feb 2024
Response from Sophia CSR on Mar 5, 2024
Hi Brenda,We are exceptionally thankful that you have honored our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

10/10 Excellent

jaime

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 5, 2024
Hi Jaime,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Elbert

Liked: Cleanliness, staff & service, amenities
Check in was easy and the property was conveniently located with easy off and on the freeway. The room was overall clean and the bed was comfortable. However, the shower took a long time to warm up. I was able to turn on the water and go pack up and the water was warm at best 5 minutes later. It did eventually get hot though. The toilet bowl had a ring stain in it and the sink faucet was loose. Overall, I do recommend this hotel.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 5, 2024
Hi Elbert,A hearty thanks for your review with generous appreciation. We always welcome our guest's ideas and suggestions and will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 Good

Carlos

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Other than the shower issues with every room i gotten, its been ok so far.
Stayed 1 night in Feb 2024
Response from Krystal Roman on Mar 6, 2024
Dear Carlos,Thank you for your feedback.

2/10 Terrible

DrAaron

Disliked: Staff & service, property conditions & facilities
Awful ‼️the room 203 was full of BEDBUGS
Stayed 1 night in Feb 2024
Response from Krystal Roman on Mar 6, 2024
Dear Aaron,We are aware of the situation and called pest control which confirm no bed bugs. We did move you rooms do to the inconvenience please if any questions feel free to call us.Thank you