Ratings based on 224 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

El Paso

Posted Jun 27, 2016
Could have been cleaner, and the staff were rude. But it was comfortable and spacious.
Comment from Hotel Management
Jul 12, 2016 by Rebecca S., Hotel Management
Thank you for your review. Please accept my sincere apology about the cleanliness of your room and the experience you encountered with the staff. Let me assure you that is not the type of service we strive to provide here. We hope you may give us another chance the next time your travels bring you to El Paso. Thank you for staying with us!
5 out of 5
by A verified traveler

Surprisingly very nice hotel!

Posted Jun 18, 2016
The hotel was much nicer than was expected! Room was clean and spacious. Breakfast was excellent and was complimentary. Very accessible to the freeway and shops.
5 out of 5
by A verified traveler

Friendly Staff

Posted Jun 1, 2016
staff was very friendly. We called them ahead of time two different times to ask questions, and they were very friendly and helpful. This was also a great location with Walmart right next door. There was also plenty of parking space for the RV and trailer that part of our traveling group needed to park for the night.
Comment from Hotel Management
Jun 6, 2016 by Rebecca S., Hotel Management
Thank you for your feedback about our hotel. We always strive to provide our guests with great service. We are happy you had plenty of space for your parties vehicles. Next time your travels bring you to El Paso we hope to see you again!
5 out of 5
by A verified traveler

Posted Apr 19, 2016 on Hotels
Comment from Hotel Management
May 20, 2016 by Rebecca S, Hotel Management
Thank you for your feedback. We are delighted you enjoyed your stay!
4 out of 5
by solomon

Posted Apr 13, 2016 on Hotels
nice stay
Comment from Hotel Management
Jun 18, 2016 by Rebecca S, Hotel Management
Solomon, Thank you for taking the time to fill out a survey. We're happy to hear that you enjoyed your stay! We hope that you will stay with us again the next time you're in the El Paso area!
5 out of 5
by A verified traveler from new mexico

Nice weekend

Posted Apr 11, 2016
It was great, we had a great time everyone was nice and polite, even the other guest.... I'm looking forward to my. Next El Paso trip This location is close to everything even the movie teather mall and casino
Comment from Hotel Management
Apr 12, 2016 by Rebecca, Hotel Management
Thank you so much for your feedback about your stay here with us. We take pride delivering a flawless experience and we are happy you enjoyed your stay. Visit us again soon!
3 out of 5
by Denise from Louisiana

Posted Apr 2, 2016 on Hotels
Hotel is under MAJOR renovation, so we felt pretty isolated on the 3rd floor. Give them a couple more months and I'd rank this a solid 4.5 to 5.
Comment from Hotel Management
Jun 11, 2016 by Rebecca S, Hotel Management
Denise, Thank you for taking the time to survey our hotel. We're sorry to hear that you felt isolated while staying with us. We do apologize for our current renovations, as we are nearing completion we hope that you will stay with us again on your next visit.
5 out of 5
by A verified traveler from Maricopa , AZ

The suite had recently been remodeled. Beautiful.

Posted Mar 30, 2016
Pros: Close to expressway. Friendly front desk person. Clean
Cons: Glasses at the bar in the room were very small. That's about the only thing.
Location: Close to everything. If ever in the area again will without hesitation book a room here.
Nice quiet suite with lots of room! Recently remodeled. It was a huge suite. Felt like we were the first to use this room.
Comment from Hotel Management
Mar 31, 2016 by Rebecca, Hotel Management
Thank you so much for staying with us and writing a review about our property. I'm glad you enjoyed our new renovated rooms. We hope to see you back again soon!
4 out of 5
by A verified traveler

Great location for west side of el paso

Posted Mar 26, 2016
Great hotel and staff!! Doing upgrades and remodeling which is great!
Comment from Hotel Management
Mar 27, 2016 by Rebecca S, Hotel Management
Thank you for taking the time to review our hotel! We are happy to hear that you enjoyed your stay. We hope to see you again the next time you're in El Paso!
5 out of 5
by A verified traveler

Posted Mar 19, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Rebecca S, Hotel Management
Gracias por la revision de nuestro hotel! Esperamos poder servirle de nuevo la proxima vez que estes en El Paso!