Ratings based on 130 Verified Reviews

4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by Jennifer

Just passing through...

Posted Jun 7, 2017 on Hotels
Hotel very clean and accommodating of small children. Norma worked the front desk and was so helpful and nice. Indoor pool clean and not crowded. Breakfast food varied for all tastes. Only downside was the mattress was uncomfortable. Would definitely stay here again.
Comment from Hotel Management
Jun 20, 2017 by Heidi, Hotel Management
Dear Jennifer: Thank you so much for your feedback. We are happy to see you enjoyed your stay with us and looking forward to serve you again in the near future. Warm regards, Heidi
5 out of 5
by Kaunetha

Posted May 29, 2017 on Hotels
Comment from Hotel Management
Jun 6, 2017 by Heidi, Hotel Management
Dear Kaunetha: Thank you for your review. We are thrilled to see you enjoyed your stay with us and looking forward serving you again in the near future. Warm regards, Heidi
5 out of 5
by Rosalia

Posted Apr 25, 2017 on Hotels
Comment from Hotel Management
Jun 6, 2017 by Heidi, Hotel Management
Dear Rosalia: Thank you so much for your feedback. We are always happy to see when we meet/exceed our guest expectations. Looking forward serving you again soon. In the meanwhile wishing you Safe travels! Heidi
2 out of 5
by A verified traveler

Good Beginning - Bad Ending

Posted Mar 20, 2017 on Hotels
Check-in was quick Friendly staff Clean room Nice indoor pool and spa Only complaint was apparently there was a leak above our bathroom, which then got into the bathroom's light fixture and made it bust in the morning. We told the front desk but nobody came by to clean up the mess.
Comment from Hotel Management
Apr 4, 2017 by Heidi, Hotel Management
Dear Valued Guest, Thank you for taking time to provide feedback regarding your stay at our El Paso Residence Inn. We were thrilled to see you enjoyed our indoor pool and spa however we were more disappointed to see we failed to take care of the leak in your room during your stay. Rest assured this issue has been repaired and we will share your comments with the appropriate department. We hope to see you back during your next visit to El Paso.
4 out of 5
by isaac

El Paso Getaway

Posted Mar 20, 2017 on Hotels
It was good, liked the pool, the room was great
Comment from Hotel Management
Mar 31, 2017 by Heidi, Hotel Management
Dear isaac: Thank you for you review and feedback. We are happy to see that you enjoyed our pool and liked the room. We hope to serve you again soon Warm regards, Heidi
3 out of 5
by A verified traveler

Close to everything

Posted Jan 5, 2017 on Hotels
They sis not have our room ready. We arrived around an hour after our check-in time and they did not have our room ready which was very upsetting. We called the night before to confirm, we called before we arrived to check the status of our room and inform them we are driving from AZ. Plus, they were rude and when we finally got our room the carpets was wet. After all the check-in trouble the next 2 nights were pleasant and breakfast was good. Beds were comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful experience with this hotel!

Posted Dec 25, 2016
Pros: Smiling staff, clean room, wonderful foods! The free dinner (enchilada, salad, chips, salsa, beer, wine etc) was a big surprise! The breakfast was als
Smiling staff, clean room, wonderful foods! The free dinner (enchilada, salad, chips, salsa, beer, wine etc) was a big surprise! The breakfast was also very very good! Highly recommend this hotel!
Comment from Hotel Management
Dec 27, 2016 by Heidi, Hotel Management
Dear Valued Guest: Thank you for your feedback and kind words. We are glad you enjoyed your stay with us and hope to welcome you back soon. Wishing you a Happy Holiday Season Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Clean. Comfortable.

Posted Dec 21, 2016
Pros: Cleanliness Swimming area
Cons: Check-in
Our stay was pleasing. After a slow check-in, we where pleasantly surprised with a nice place to stay. The room was clean. The swimming pool and spa area did not disappoint. The swimming pool was heated to a comfortable temperature. The breakfast was slightly superior to a usual hotel breakfast.
Comment from Hotel Management
Dec 22, 2016 by Heidi, Hotel Management
Dear Valued Guest: Thank you for your feedback. We are glad you enjoyed your stay with us. Please accept our apologies for the slow check in. We will use this as a training opportunity and hope to serve you again in the near future. Wishing you Happy Holidays Warm regards
4 out of 5
by A verified traveler

Posted Sep 21, 2016 on Hotels
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Dear Valued Guest: Thank you for your feedback. We appreciate you being our guest and hope to serve you again in the near future. Warm regards, Heidi
5 out of 5
by A verified traveler

Posted Aug 24, 2016 on Hotels
A pleasure to stay at. Very comfortable.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Dear Valued Guest: Thank you for your feedback. We strive to provided excellent service and were thrilled to see we met/exceeded your expectations. We hope to serve you again soon, in the meanwhile wishing you Safe Travels! Warm regards, Heidi