Ratings based on 300 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from TORONTO CANADA

Posted May 11, 2018
Nice hotel in the midle of everything in the golden mile
Comment from Hotel Management
May 11, 2018 by Ivonne Echavarria, Hotel Management
We Appreciate your comments. Thank you so much, Cordially, Ivonne Echavarría Revenue Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, Efficient Business Hotel

Posted Mar 21, 2018
The room was clean and spacious, staff was friendly, breakfast was excellent. There is a mall across the street with restaurants. The hotel does not have much ambiance compared to other spots in El Poblado but it is a very nice hotel.
Comment from Hotel Management
Mar 21, 2018 by Lauren Ramirez-Concierge, Hotel Management
Dear Guest, Please receive a warm greeting. We appreciate the time you took to comment your experience at our hotel and we are delighted that you enjoyed our facilities and services. Thank you very much for recommending us! We hope to welcome you again in this, your home in Medellin.
5 out of 5
by A verified traveler

Poblado !

Posted Mar 7, 2018 on Hotels
Great Service, Good location.
Comment from Hotel Management
Mar 21, 2018 by Lauren Ramirez-Concierge, Hotel Management
Dear Mr. Jaime Alejandrio, Thank you very much for taking the time to rate your stay with us. We are very happy that we have met your expectations and we hope that you will be able to visit us again and to keep us in mind as your lodging option in Medelln.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great and friendly staff! Breakfast was fabulous!

Posted Feb 28, 2018
The personnel was always willing to assist you! They were very welcoming! The breakfast was more than what I expected, it was fulfilling, providing a variety of options! The staff was attentive!
Comment from Hotel Management
Mar 5, 2018 by Lauren Ramirez-Concierge, Hotel Management
Dear Guest, Please receive a warm greeting. We are so pleased to read such positive comments about our Hotel....and we thank you! We would like to remind you that you can always count on us. Your satisfaction is our priority. We hope to welcome you again in this, your home in Medellin. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2018
Great location and friendly staff. Beds are on wheels and not the most comfortable.
Comment from Hotel Management
Mar 5, 2018 by Lauren Ramirez-Concierge, Hotel Management
Dear Guest, Thank you very much for taking the time to share your feedback with us. However, We are sorry to hear that our beds were not to your liking, our housekeeping staff is very accommodating and would have provided you with a solution in order to offer you a better sleep during your stay. We are very happy that we have met your expectations and we hope that you will be able to visit us again and to keep us in mind as your lodging option in Medelln.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Jan 29, 2018 on Hotels
The staff was friendly, in the location was excellent.
Comment from Hotel Management
Feb 6, 2018 by Lauren Ramirez-Concierge, Hotel Management
Dear Guest, Thank you very much for taking the time to rate your stay with us. We are very happy that we have met your expectations and we hope that you will be able to visit us again and to keep us in mind as your lodging option in Medelln.
1 out of 5
by A verified traveler

Very poor services and dishonest practices

Posted Dec 13, 2017
I recently stayed in this hotel for a few nights and I strongly advise against going there. The hotel is well located but the quality of services is very low. Overall this is one of the worst experience I have had in a hotel (and by far the worst I have had in Colombia). One of the main issue I had is that almost none of their employees speak English which makes communication very difficult if you don't speak Spanish. I stayed in this hotel because I had a wedding in the area. 2 days before the weeding I gave them a suit and a shirt to clean. They told me that they would clean everything in a day so everything was supposed to be ok. The following day nothing was ready and it was impossible to get any information about what was going on. I had to chase them multiple times and in the end they gave me my clothes back only a couple of hours before the wedding. But my clothes weren't even properly cleaned and my shirt still had wrinkles. That didn't prevent them from charging the full price even though they clearly did not provide the service which was expected. When chasing them, they never apologized and clearly did not care. Another example : when I arrived I was offered a complimentary drink. I thought it was rather nice. What I did not know is that they would charge me for it !!! I have been in numerous hotels but charging for a complimentary drink is probably the worse I have seen. I tried to argue but again, they barely speak English.
Comment from Hotel Management
Dec 18, 2017 by Lauren Ramirez-Concierge, Hotel Management
Dear Sir, Thank you for taking the time to post your feedback. On behalf of the team at the Poblado Plaza Hotel we would like to apologize that you did not enjoy your stay this time around. We would like to share with you that our staff at the Front Desk do indeed speak English and are very accommodating and willingly help guests with any request in case a certain area o staff member of the Hotel does not speak English. Regarding the Laundry service, we would like to clarify that when a guest requests Dry cleaning, this service is an outsourcing therefore it is an external service and is only available during certain hours. These policies are specified in the laundry format that is filled out in order to request this service and it is located inside the room's closet. We offer our sincere apologies for the inconvenience this has caused. We would like to share with you that the Hotel indeed offers a welcome drink to guests, we offer orange juice, coffee, tea, red wine, white wine or local beer. However if a guest wishes to drink something else beside the options that are offered, it will be charged to your room. Finally, thank you kindly for all your comments and for helping us in the constant pursuit of excellence in service and in our process of continuous improvement. We hope you can reconsider and visit us again so we can have the opportunity to exceed your expectations. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from miami, fl

Posted Nov 21, 2017 on Orbitz
Very good location, walking distance to shops and mall. Safe environment.
Comment from Hotel Management
Nov 29, 2017 by Lauren Ramirez-Concierge, Hotel Management
Thank you very much for taking the time to rate your stay with us. We are very happy that we have met your expectations and we hope that you will be able to visit us again and to keep us in mind as your lodging option in Medelln.
5 out of 5
by A verified traveler from New York

Clean, Comfortable Hotel in Good Location

Posted Nov 7, 2017
Pros: Friendly staff and nice restaurant.
Cons: The gym.
This hotel is well situated in the business district and a 20 minute walk to the lively Lleras Park area, which is great for night life. The staff is very friendly and the room was clean and comfortable.
Comment from Hotel Management
Nov 8, 2017 by Lauren Ramirez-Concierge, Hotel Management
Thank you very much for taking the time to rate your stay with us. We are very happy that we have met your expectations and we hope that you will be able to visit us again and to keep us in mind as your lodging option in Medelln. We hope to be renovating our gym in the nearby future so guest can make the most of this facility. Kind regards,
4 out of 5
by Oscar S

Build it and MORE will come

Posted Oct 24, 2017 on Hotels
The Good.... First off, the staff was absolutely top notch! I salute their attention to detail and the super friendly attitude. I especially liked the front door gentleman who told me EXACTLY how much to pay for cab rides depending where I was going. Little things like that make it easy to feel secure when visiting as a tourist. Super clean, very modern and the view from the pool (on the 18th floor) was absolutely breathtaking. I really enjoyed my week last stay there. The Bad.... Please build a restaurant and/or bar on site somewhere. Closest thing around there for food is the Mall Buenavista (not walking distance)
Comment from Hotel Management
Nov 8, 2017
Dear Guest, We would like to clarify that the Poblado Plaza Hotel only has 7 floors, not 18, we also have a wonderful restaurant and we don not have a Buenavista mall in our city. . We believe that maybe you are reviewing another hotel by mistake.