Ratings based on 2,020 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from London, UK

Good facilities, but service not always great

Posted Jan 19, 2018
Pros: The location is good, right in front of the marina and just 10 minute walking to the Rambla and the town centre.
Cons: Customer service can definitely be improved. It is the one big element that ruined our stay at the hotel.
Location: Very close to the Rambla with plenty of restaurants and shops.
We spent 3 nights in a grand suite in this hotel. The room was large and the view over the marina was really good. Unfortunately, we had an issue with the air conditioning system that stopped working in the middle of the first night. We woke up to a very cold room that affected our sleep. We reported this to reception and we received a rather condescending reply...they would send someone to our room to 'teach' us how to use the air conditioning system. In the end the system had a problem and luckily it was fixed before our second night so we enjoyed a good temperature in our suite for the rest of our stay. A bigger problem occurred with our breakfast. Upon check-in, the receptionist told us that our room rate included breakfast. So one morning we decided to try and have breakfast at the hotel, only to be charged 55 euros because the breakfast staff claimed that our room rate did not include breakfast. 55 euros! For breakfast!! And the manners of the lady at the front of the breakfast room left a lot to be desired, a rather abrupt attitude. To sum up, our experience was mostly good, the facilities are great, but customer service needs improving. Even if they offered us a refund for the breakfast issue and for the air conditioning problem we would probably not stay in this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler from bolton

Nice hotel

Posted Jan 18, 2018
Great check in and upgrade , staff very welcoming and just a quality hotel all around Just nice experience
5 out of 5
Recommended
for Everyone
by A verified traveler from iceland

Wery quet hotel

Posted Jan 15, 2018
Wery quet and clean hotel. Short walking to nice place.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Jan 15, 2018
No problems from start to finish very happy with stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2018
Awesome location, great view and lovely staff. This is what I needed from a hotel and I suppose I got it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2018
Great loved breakfast!! Staff was very friendly Room was comfortable
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but you really messed up

Posted Jan 8, 2018
When I saw the pictures of the beautiful bathroom with the jacuzzi tub I big the bullet and paid extra for one special night but you picture was of THE PRESIDENTIAL SUITE... not the slightly upgraded double room. The hotel is also contacting you because they are upset by this misrepresentation. I would not have booked this room if not for the photos. Please remedy this mistake.
5 out of 5
Recommended
for Everyone
by A verified traveler from Plymouth England

Great hotel close to the city

Posted Jan 4, 2018
The staff were excellent very polite, lovely room with great views
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin tx

very nice hotel

Posted Dec 25, 2017
Allowed early check in and upgraded the room to a suite
4 out of 5
Recommended
for Everyone
by A verified traveler from barcelona

Good location, close to all the shops and the port

Posted Dec 17, 2017
Would definitely recommend to a friend. It’s close to everything you would want to do in Barcelona