This is a 2-star hotel and it shows at every step of the way!!! We were given a room on the 4th floor, and the only elevator was out of order for the two days we stayed. We requested a room on the lower floor, but the reception did nothing! With our back problems, it was a horrible experience!!! The TV/cable was not working and they did NOTHING to fix it. On top of that, the cleaners came to clean at 5 PM, not during the morning/afternoon hours like most decent hotels!! So, at the end of the day, we had to return to unclean rooms. Whatever complaints we had fell into deaf ears, as the reception people DID NOTHING OTHER THAN SAY THAT THEY ARE SORRY!!!