Reception

Reviews of Hotel Pelayo

1 out of 5
Hotel Pelayo
Carrer de Pelai, 9 - 1, Barcelona

Reviews

7.4

Good

Rating 10 - Excellent. 52 out of 265 reviews" "
Rating 8 - Good. 117 out of 265 reviews" "
Rating 6 - Okay. 61 out of 265 reviews" "
Rating 4 - Poor. 17 out of 265 reviews" "
Rating 2 - Terrible. 18 out of 265 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great value hotel in the perfect location in the heart of Barcelona. Steps from Aerobus, Metro, La Rambla, Pl. Catalunya, shops, restaurants, convenience stores etc etc. The staff were extremely helpful and friendly. My room was small, but this is Europe, and is to be expected. It was very clean and had AC. There are stairs, but an elevator goes part way. The area is safe. I would definitely stay here again!
Stayed 3 nights in Sep 2023

8/10 Good

Wesley

Liked: Cleanliness, staff & service
Good hotel
Nice hotel very well located, close to the ramblas and between 2 subway stations. The staff is great and the price was good.
Stayed 1 night in Sep 2023

2/10 Terrible

Chees

Traveled with family
Disliked: Staff & service, property conditions & facilities
I booked this place thinking that they had a lift because that’s what their listing says, but was surprised to see that you need to climb flights of stairs to get to their lobby, and that is where the lift is. It was very inconvenient for us who had lots of luggages. We arrived very late at night and we were very tired so we were so disappointed with what we had to go through. The staff who was there that night kindly let us use the ramp for PWD to move our luggages and he helped carry our luggages, but the other staff the next day was the exact opposite. He did not allow us to use the ramp. He then asked if we’d like him to book us a cab and we politely declined because we were booking an Uber. When we asked if we could ask for his help to bring down our luggages, he said no. He probably was pissed that we didn’t want to take the taxi service. He even said that if we book the taxi service, the driver will go up to help us with our luggages lol. So I think that because we declined, he didn’t want to help us. As for the room, it is very basic but a bit spacious. We only stayed for one night so can’t say much. Overall, we did not have a good stay. This may be okay for backpackers but definitely not for travellers with luggages. I just hope the hotel updates their description about the lift because it’s very deceiving.
Response from David Vicente on Aug 21, 2023
Dear freind,The problem is this ramp its only for people, i'm so sorry.Best Regards:Hotel Pelayo

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and helpful staff
Friendly staff and great location. Some aspects of the room were tired - a faulty wardrobe door for example but on the whole ok. Some noise from nearby reception and WC but manageable overall and a pleasant stay.
Stayed 3 nights in Feb 2023

10/10 Excellent

Andrew

Stayed 1 night in Sep 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to Las Rambla and metro station. Special thanks to David who did an exellent job!
Stayed 2 nights in Aug 2022

8/10 Good

Michael

Stayed 2 nights in Aug 2022

10/10 Excellent

Konstantinos

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Best value for money
The hotel overall was decent because we got what we paid for. It was at “point zero” of Barcelona and the price we paid was under 100€ for August. Yes it is old, it has not got lift or breakfast, but it was so clean that you could not find any dirt anywhere. Towels were changed daily and sheets every second day. I would stay there again if I return to Barcelona sometime
Stayed 8 nights in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

4/10 Poor

Firyal

Stayed 1 night in Sep 2021
Response from Hotel Pelayo on Oct 11, 2021
Estimado cliente, Lamentamos que su nota sea tan baja, esperamos poder mejorar para una próxima vez.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Clean, not cosy, quite a lot of noise from entrance and neighbours above. Friendly staff.
Stayed 1 night in Feb 2020

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Ok hotel friendly and clean
Stayed 1 night in Jan 2020

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot
Service was great. People very friendly. Great location
Stayed 1 night in Oct 2019

8/10 Good

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place in the center of the city. Clean rooms, friendly staff. Reccomend it!
Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Best thing we can say about this the location. Staff was friendly. Very small rooms. Somewhat noisy due to location. Over priced for what you get.
Stayed 4 nights in May 2019

8/10 Good

W&W

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Center of the city. Walking distance to most of the interesting places.
Stayed 1 night in Apr 2019
Response from Hotel Pelayo on May 8, 2019
Thanks for your words, see you next time Best Regards: Hotel Pelayo

8/10 Good

Chadi

Liked: Cleanliness, staff & service, room comfort
Very good
Overall very good experience, staff very friendly, location is perfect, 2 minute walk to metro/bus stations, 5 minutes to La Rambla street
Stayed 3 nights in Mar 2019
Response from Hotel Pelayo on May 8, 2019
Thanks for your words, see you next time Best Regards: Hotel Pelayo

6/10 Okay

Loc

The room was very small. Felt like staying in a box. The most annoying thing was getting in and out of the hotel, I had to ring the bell so they opened the door. The location is right at the center of Barcelona.
Stayed 2 nights in Nov 2018

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
The hotel is conveniently located in the city and close to everything. Very clean and excellent service
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location, location, location; location, location, location; location, location, location; location, location, location;
Stayed 2 nights in Aug 2018
Response from David Vicente on Sep 6, 2018
thanks for your rewiew

2/10 Terrible

Linda, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from Pelayo Hotel
Smelly tiny old rooms with non-English speaking unfriendly receptionists. Window was difficult to open/close, it has no screen- mosquitos will bites you at night.
Stayed 2 nights in Oct 2017

8/10 Good

Emanuel

Liked: Cleanliness, staff & service, room comfort
Small but alright
The room was very small, but good for 1 night.
Stayed 1 night in Aug 2017

8/10 Good

Sayed

Liked: Cleanliness, staff & service, property conditions & facilities
We are impressed and really happy.
It has the best location and very helpful management and crews. I will certainly recommend it to my friends and family.
Stayed 1 night in Jul 2017

6/10 Okay

Julie, Virginia

Liked: Cleanliness, staff & service
Close to everything!
Glad we found it. We enjoyed the location of the hotel
Stayed 1 night in Jun 2017

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

manny, san jise

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to ramblas
Small rooms but confortable if you are only going to use it fir sleep

8/10 Good

Vent Curtis, US

Liked: Cleanliness, room comfort
Clean comfotable rooms at a good location
Great location near the city center. Not the most luxurious, but nice.

10/10 Excellent

San San, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Pelayo, great for Barcelona stay!
Was surprised to see a flight of staircase as we were having four medium suitcases! No kettle avail for boiling water too. Apart from the above, we are very very happy with this hotel! Friendly staff, shopping starts literally right at hotel's opp street, taxi stand right opposite too which is so convenient for us to get to the airport without any hassle. Cost about Euro 30 for three of us to get there. Thumbs up! Will certainly go back to this Hotel for my next Barcelona trip!

6/10 Okay

Perica

Liked: Cleanliness
Disliked: Property conditions & facilities

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nothing to brag about, simple, great location and clean.

8/10 Good

Dexter, Moss, Norway

Liked: Cleanliness
Very good room and a great location
This is not a fancy hotel. You get a (very small) room and not much else. There is little ambiance. But, it is great for what it is -- an inexpensive and nice room in a great tourist location. The room is fine, even if the (double)bed pretty much filled it up. I will stay here again but some people may want something a little more posh.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience ever
Absolutely one of the worst stays in any hotel. Even though we booked a "guaranteed room with 3 single beds with a view of the city" two months ahead of time, we were given a room that is literally a closet behind the reception area upon our arrival. My husband and I probably had three hours of sleep combined all night with the constant buzzing, people chatting, office chairs rolling through the night. When I asked the gentleman at the reception desk about the discrepancy the next morning, he basically shrugged his shoulders and said there was nothing he could do. This is the worst $100 dollars I spent on this trip. I cancelled my reservation at this place on my return trip. Take my advice: even if you want to stay at the heart of town, you can find much better place than this one at lower rate. For example, the Jazz hotel right next door is actually a real hotel with a lower rate. I definitely have made a very very poor choice in going along with pelayo because of a friend.

10/10 Excellent

Not Provided, Lithuania, Vilkaviskis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dale
i like everything. Very good location, easy to find , near the metro station, very close to the Plaza Catalyania.

10/10 Excellent

Yoliana, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location and reasonably priced
Given the hotel is off La Rambla at the Placa Cataluña, you won't need to walk much to find bars, restaurants, shops, city sightseeing bus stop from which to start exploring all this beautiful city has to offer. Even though the hotel is just one star and does not offer breakfast, the location, price and friendliness of staff is what counts. Would stay again on my next visit.

10/10 Excellent

Ralph, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Stayed for three nights. Enjoyed the stay and would use again.Rooms are small and basic but as we only sleep there that's not a problem for us.Room was very clean,the TV worked OK,shower was fine,hairdryer worked fine.

10/10 Excellent

Tana, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, central location, good price
Room was better than in pictures! Very nice and helpful staff, great location, clean room all at great price!

8/10 Good

Robert, Atlanta

Liked: Staff & service
Disliked: Room comfort
Great location and service
The hotel is a simple place, but has very good service. I had a problem with my room on the first night, and I had to keep the room since the hotel was full. They moved my room the next morning while I was out in the City. Very, very helpful and friendly. The rooms are small, but for a 2 night stay, it was perfect.

6/10 Okay

Verified traveler

Liked: Cleanliness
Barcelona hotel
Great location, clean,very small rooms.

6/10 Okay

Robert, San Diego, CA

Liked: Staff & service
Adequate
If you travel with heavy luggage, beware. From ground floor, you must walk up one flight of stairs to reach hotel elevator. Elevator takes you to a door which leads to hotel lobby. From there you must walk up stairs to your floor. No elevator from lobby to rooms. When I walked in room, it had a smell like spicy food was cooked in there. But smell went away in 5 minutes (I think I just got used to it). Room very small even for European standards. No shampoo in bathroom and 1 tiny bar of soap. Bed situated with walls on either end (head/foot). So if youre a really tall guy you might not fit in there. There is a safe in room but to get key for that you need to pay 2 euros per day (should be included). WIFI worked, air conditioner worked. Close to Ramblas and metro station. Airport bus also 1 block away.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
No thanks
Hasn't got refrigerator in the room which is necessary as I always like to take cold drinks.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good Location poor Hotel
I really made a bad decisión...the hotel really is in a good location but the confort is very very poor....i really had a bad time!!!

6/10 Okay

Hester, Oxford

Liked: Cleanliness, property conditions & facilities, room comfort
Very central. Business like.
The hotel was fine, but the stay ended up costing a great deal more than the price I was given on booking with Expedia. The hotel said this often happened, and they could do nothing about it. I will not be booking with Expedia again!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Pelayo
Very good location. The hotel is clean with wooden floors. The problem with the rooms overlooking the street is that they don't have sound isolation.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities

6/10 Okay

asiantourist, East Asia

Liked: Cleanliness
For the price, I cannot complain: great location, private (if tiny) bathroom, good housekeeping (clean and new towels, a shower curtain which doesn't smell of mold, etc.), high ceilings making for a fair volume, up-to-date Sharp AC, LCD TV, hot pot, coffee, and tea. I was in a second floor room facing a ventilation shaft, and thus spared traffic noise. However noise transmission in those old buildings will disturb light sleepers (I brought earplugs having read previous reviews :) The wifi signal in my room, located one floor above the reception, was very strong.

8/10 Good

Subodh, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel to stay
Very good hotel. Location close to catanalayu and best to stay. I would recommend this hotel. Neat and clean. Staff were very good and helpful.

4/10 Poor

Verified traveler

Disliked: Staff & service