Ratings based on 40 Verified Reviews

3.9 out of 5
79% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

not impressed

Posted Aug 17, 2017
Excellent location and really helpful staff, however the rooms weren't nice at all and it was so loud! Could hear everything- other guests and outside making it impossible to sleep!
3 out of 5
by A verified traveler from chicago

Hotel is well located near the ramplas! Modern

Posted Aug 7, 2017
Overall, I would say our experience at Silkens was just average. The hotel has a very good location. Although it has a modern interior, they did not keep up the rooms well. Water was dripping from the bathroom ceiling. Gouges were left unrepaired in the millwork. The entry door lock on our kids door was damaged and not repaired. The air conditioning also did not work well and with 90 plus heat, it was not as comfortable as it could have been. We could have just got some lousy rooms, but, I was expecting more. It does have a nice rooftop pool which we took advantage of and a nice spread of food in the morning. However, when most hotels include breakfast, the $22 per person charge was steep no matter if you just have a cafe or load up. We felt overcharged and went to a cafe down the block the rest of our stay. Overall, it was not a bad experience but, I rated it only at 3 due to the above.
Comment from Hotel Management
Aug 9, 2017 by Departamento de Calidad, Hotel Management
Dear Bruce , We want to thank you so much for the time you used in sharing with us haw was your recent experience at our hotel. We also want to apologize about seeing it was just average and not being able to meet your expectations. We will take note from all your comments regarding to the maintenance in rooms, in order to solve the problems you stated, and being able to offer a better service to our future guests. Thank you very much for helping us to make it possible. Best wishes from Silken Ramblas Team.
1 out of 5
by A verified traveler from Toronto, Canada

Not nearly a four star

Posted Jul 20, 2017
Pros: Friendly staff
Location: The Hotel is very well located. Close walk to restaurants, the metro, and the market.
We had a terrible experience at the silken ramblas. 1) the wifi was incredibly slow no matter where you were 2) the rooftop looks nothing like it does in the photos 3) the exercise facilities opened at 10am - not convenient at all 4) the mattress was extremely old with a sunken side. 5) the rooms smelled damp and moldy. The AC didn't seem to work all that great either. The one good thing is that the staff was pleasant. The hotel seems to put all its upkeep focus on having a nice entrance to convey a much nicer hotel that it actually is.
Comment from Hotel Management
Jul 20, 2017 by Departamento de Calidad, Hotel Management
Dear Steve, First of all, we want to apologize about not being able to meet your expectations, mainly due to we had a failure in our Wifi system and in our Air Conditioning system in some rooms, which are now solved. On the other hand, we are happy to see and also want to thank you about your kind words regarding to our Staff. Best wishes from all Hotel Silken Ramblas Team.
5 out of 5
Recommended
for Everyone
by A verified traveler

Roof Pool and Bar

Posted Jul 11, 2017
Location: Great loccatioj close to the Ramblas and an outdoor dining area with a choice of 4 restaurants.
A good hotel with reasonable sized room 150m from the Ramblas. We enjoyed the pool and roof bar with Sangria made to order. The only negative was the room sound proofing is average but apart from the sound of the adjacent room plumbing operation it was not a serious issue.
Comment from Hotel Management
Jul 13, 2017 by Departamento de Calidad, Hotel Management
Dear Guest, We all want to thank you so much for taking your time in sharing your feedback with us. It will help us to improve our services, for sure!! Very happy to see you had such a great stay between us, specially enjoying our rooftop pool & bar area. So would be delighted to welcome you back at your earliest convenience. Best wishes from Silken Ramblas Team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Channel Islands

Well positioned for exploring

Posted Jul 4, 2017
Pros: The roof top pool was welcome after a busy day sight seeing or shopping
Cons: The roof terrace was a little tired
Location: Very well positioned for Las Ramblas which is very lively. Most things are within easy walking distance.
Well positioned for exploring the city but as it was on a side street it wasn't too noisy. The staff were very helpful
Comment from Hotel Management
Jul 4, 2017 by Departamento de Calidad, Hotel Management
Dear michelle , Thank you very much for your kind survey! We are very happy to see you enjoyed your stay so much, and would be delighted to welcome you back next time you visit Barcelona! ;-) Best wishes from Silken Ramblas Team.
5 out of 5
Recommended
for Couples
by A verified traveler from Miami-New York

Comfortable, second home.

Posted Jun 25, 2017
Pros: Private, not noisy, security systems in place, excellent mattress. Supervisor Gina at the Bar Restaurant.
Cons: Kitchen to be open longer hours
Location: Two blocks to Ramblas Boulevard, walking distance to architectural sites of ancient Barcelona and architectural master piece Gaudi's Casa Batllo.
4 star hotel, small enough for staff to know you, walking distance to beautiful ancient Barcelona, and three beautiful architectural masterpieces of the three most famous Barcelona architects, including Gauidi's Casa Battllo, within the "Manzana de la Discordia" street block.
Comment from Hotel Management
Jun 26, 2017 by Departamento de Calidad, Hotel Management
Dear Victor, Thank you very much for taking your time in sharing your feedback with us! We are very happy to see you had such a great stay at our hotel, specially enjoying the comfort of your bed and the kindness of Gina, our Mâitre. Hope to welcome you back next time you visit Barcelona!! ;-) Best wishes from Silken Ramblas Team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Beirut

nice hotel, excellent location at Ramblas

Posted May 17, 2017
Pros: staff are very friendly and location
Cons: value for money could be better
hotel staff are very friendly, location is at Ramblas and accessible to major attractions. airport bus is five minutes walk and metro is within three minutes walking
Comment from Hotel Management
May 17, 2017 by Departamento de Calidad, Hotel Management
Dear Ahmad, We all want to thank you so much for sharing with us your nice feedback about your recent stay at our hotel. Very happy to see you had such a wonderful time between us, specially enjoying our Staff's frinedliness, so would be delighted to welcome you back next time you visit Barcelona!! ;-) Best wishes from Silken Ramblas Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
This is the 2nd we have stayed here good hotel central to everything
Comment from Hotel Management
May 16, 2017 by Departamento de Calidad, Hotel Management
Dear Guest, Thank you very much for your kind survey and for the confidence in choosing us again to spend your days in Barcelona!! We are so happy to see you had a wonderful time between us again, and would love to welcome you back at your earliest convenience!! Best wishes from Silken Ramblas Staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

In the middle of everything!

Posted May 8, 2017
Pros: The staff: courteous and accommodating. the location: the location was perfect! Steps away from popular restaurants, the metro, and surrounding attr
Cons: Some of the the amenities could use a little work. The gym was super tiny and so was the pool. Doesn't need to be Equinox but some more then a treadmi
Location: The location is perfect. Just about everything is within walking distance. La Ramblas, food, metro, attractions, nightlife...all of it is right there.
Overall, the experience was nice. Hotel and the room was clean which is very important to me.
Comment from Hotel Management
May 8, 2017 by Departamento de Calidad, Hotel Management
Dear Guest, I want to thank you so much for taking your time in sharing with us your recent experience in our hotel. We are very happy to see it was so positive, specially enjoying our staff's kindness and hotel cleaningness. Would be delighted to welcome you back at your earliest convenience. Best wishes from Silken Ramblas Team.
3 out of 5
by A verified traveler from Leicester

Location wise it was great but the walls are thin

Posted Apr 27, 2017
Great location off La Ramblas but the walls are paper thin and you could hear EVERYTHING in rooms next door and also above. You could hear conversations, water flowing in the shower and basin, toilet flushing and doors that slam. No heating in April though it was cooler in the evenings and quite dated rooms and bathroom. Staff were all great and couldn't do enough. Unfortunately I wouldn't stay there again. So many hotels in the location.
Comment from Hotel Management
May 3, 2017 by Departamento de Calidad, Hotel Management
Dear Tee, Thank you very much for your kind and valuable feedback, which will help us a lot to improve our services day by day. We apologize about the noises you stated previously, and will take into consideration your comment regarding to renovate the rooms. Yours sincerely,