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Reviews of Los Mandarinos Boutique Spa and Hotel

4 out of 5
Los Mandarinos Boutique Spa and Hotel
Calle Del Ciclo El Valle De Anton Cocle, El Valle de Anton, Cocle

Reviews

8.4

Very Good

Rating 10 - Excellent. 122 out of 248 reviews" "
Rating 8 - Good. 72 out of 248 reviews" "
Rating 6 - Okay. 33 out of 248 reviews" "
Rating 4 - Poor. 13 out of 248 reviews" "
Rating 2 - Terrible. 8 out of 248 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful property! Very well maintained and pretty. Unfriendly staff :(
Stayed 2 nights in Feb 2024

6/10 Okay

Enrique, Santa Clarita

Liked: Cleanliness, staff & service
Let me begin by saying the sorrounding of this hotel are beautiful, it looks just and feel like you are in an italian villa But that’s about it The price we paid for the room we stayed are not worth the amount. The room need a mayor renovations, we stayed in a honymoon suite, but that room looks like any average hotel room, old and theres nothing about that room to be call honeymoon suite Power goes off and back on at least 4 times per night The decoration its like a $60.00 room, the cable suck and the tiny 32’ inches tv the remote control did not work properly, Again i pay $285.00 per night but that room its not worth that amount The breakfast its nothimg special, i end up going to the town to get my own breakfast Again the sorrunding of the hotel are beautiful but the room i stayed in its very basic Whoever called this hotel a 5 star hotel, needs to be taken to a real 5 star hotel, this hotel its more like a 2 maybe 3 star hotel I wont be back at this hotel
Stayed 3 nights in Feb 2024

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and relaxing.
Stayed 1 night in Jan 2024

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay here. It’s quiet and relaxing. The property is beautiful and well kept. We always enjoy the warm pool. That’s our favorite part of our stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Heather

Stayed 2 nights in Jan 2024

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel perfect for our honeymoon!
Stayed 2 nights in Jan 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very relaxing. Pools great. Close proximity to restaurants.
Stayed 2 nights in Dec 2023

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
It’s perfect to relax.
Stayed 2 nights in Sep 2023

10/10 Excellent

Bruce

Traveled with partner
Liked: Amenities
I was very impressed with this hotel. Read a few negative reviews prior to booking, and luckily didn’t pay attention because they seemed kinda petty. The property was beautiful and very clean and well maintained. It was my wife’s birthday so we booked the honeymoon suite…with large jacuzzi in the bathroom. An excellent choice !! Check in was fast and easy, staff were smiling and friendly and we had a great time. A big plus was the HUGE swimming pool sized hot tub…heated to around 100 degrees by thermal springs I think. Absolutely awesome !! There was also another free form pool with much cooler water. Breakfast was included and was buffet style with a fresh egg/omelette station. Lots of choices and everything fresh and well presented. Restaurant was beside a pond with lily pads, flowers, fish and ducks for entertainment. Two other restaurants on the property. We also ate at O’Pedro’s Irish Pub, and had salmon which was delicious. I would definitely recommend this hotel, and we will definitely return even though we live only an hour away. We are beachfront and El Valle is in the mountains, so a nice change. I originally thought the property was expensive, but after staying there I believe it was a good value and worth the price paid.
Stayed 1 night in Aug 2023

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service
Excellent
Stayed 1 night in Jul 2023
Response from Raquel on Aug 1, 2023
Hello, Dear Raquel We appreciate your comments, hope we can host you once again. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful property, bare rooms, staff needs work
Title says it all. Will add that Spanish a must. Polite staff but most incompetent to basic requests, even in Spanish. But they at least try. Breakfast would be boring after 2 days. Flies around with efforts to control them. Room A/C and plumbing worked great but staid decor. Well maintained property and nice grounds, gardens, pools. Heated pool is the best thing about this place! Forget about pool bar service though. Restaurant next door Casa de Lourdes is one of the best in Panama.
Stayed 1 night in Jun 2023
Response from . on Aug 1, 2023
Hello, Dear we are glad to read the facilities exceed your expectations and enjoyed our pools and gardens. We really appreciate your comments and we are taking action about it to improve customer service and communication with our guests. Your feedback will be considered about our gastronomical options. Hope we can host you in the future so you can notice our positive changes. kind regards

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The man at the front desk was very helpful with changing the room for us due to my knees issues.
Stayed 2 nights in Jun 2023
Response from Katherine on Aug 1, 2023
Hello, Dear Katherine it was a pleasure to host you. We appreciate your comments and we are glad you had a great experience at Los Mandarinos. We are committed to the wellness of our guests. Kind Regards

8/10 Good

Farnoosh, London

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Farnoosh on Aug 1, 2023
Hola, Estimado Farnoosh, Nos complace leer que disfrutó su estadía y logramos exceder sus expectativas. Esperamos tenerle de vuelta pronto, saludos cordiales

10/10 Excellent

SAMUEL, PANAMA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Beautiful property and awesome setting with the mountains as the back drop. Very recommended.
Stayed 1 night in May 2023

10/10 Excellent

HERNAN, Panama

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the facilities and peacefulness around. No noise and respectful guests. Food and staff, 100 stars.
Stayed 2 nights in Apr 2023

8/10 Good

anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful & relaxing atmosphere. Liked the soothing music playing outside at the pool area.
Stayed 2 nights in Apr 2023

10/10 Excellent

Noe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful premises and location, rooms are simple but spacious, beds are comfortable. Staff can be somewhat strict and inflexible for a boutique hotel.
Stayed 2 nights in Apr 2023

10/10 Excellent

Steven

Stayed 1 night in Jan 2023

6/10 Okay

Sarat

Traveled with partner
Property looks great from the outside and pool area. Rooms are just ok. Staff not very friendly. Dining options limited. Breakfast provided is horrible. Poor value.

10/10 Excellent

Chandler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really beautiful property, with a lot of charm! Gorgeous location and very private. Breakfast was great. There was a “cold water” pool and “warm water” pool - both were awesome! Overall amazing hotel.
Stayed 2 nights in Sep 2022
Response from Los Mandarinos Hotel on Sep 21, 2022
Dear ChandlerThank you very much for staying with us! We appreciate your comments and look forward to serving you again.Best regards

10/10 Excellent

Eduardo

Stayed 2 nights in May 2022

10/10 Excellent

Arnold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing place! Feels like a European getaway in the highlands of Panamá!
Stayed 1 night in Apr 2022

6/10 Okay

Santiago

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The infrastructure, the rooms, the furniture was up to par. However, the service was close to awful, it was a weird combination of great facilities with bad service.
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful grounds but poor service
The hotel and grounds are beautiful, I felt like I was staying in a European villa. However the room we had faced the restaurant and was very loud and smelled really dank. We stayed 2 nights and asked them to move us after the first night and they refused. The breakfast was not great and overall the service was poor.
Stayed 2 nights in Nov 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Mariana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Attentive staff. If I return to El Valle will stay here again.
Stayed 1 night in Oct 2021

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING HOTEL BOUTIQUE! AMAZING POOL, SPA, RESTAURATS AND PUB BAR!
Stayed 1 night in Sep 2021

10/10 Excellent

Yoshiyuki

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel location is nice and the overall architecture is very nice
Stayed 1 night in Aug 2021

10/10 Excellent

Dwayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

James

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and rooms are Great
Stayed 1 night in May 2021

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I expected much more from breakfast.
breakfast could be better in this type of hotel. Too reduce option of breakfast only offer breakfast continental
Stayed 1 night in Mar 2021

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getaway for your soul!
This gem of a hotel in the beautiful mountain town of El Valle is a wonderful getaway for a couple of days. We rented a suite which was very spacious and made us feel special. The grounds are immaculate, the breakfast (included) was well-prepared, the service was top-notch. We really enjoyed ourselves and would recommend this place for a relaxing treat.
Stayed 2 nights in Feb 2021
Response from customer care on Mar 3, 2021
Thank you very much for your response. We are delighted to hear you had a wonderful time.

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

David Bo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Los Mandarinos
The hotel is comfortable and clean and the staff is friendly and helpful. It is set in the outskirts of the beautiful Valle de Anton. Furthermore it has good restaurants on the hotel area.
Stayed 2 nights in Feb 2020

10/10 Excellent

Karen E

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los Mandarinos is very picturesque property! The rooms are only o-k. They are clean and comfortable, but the walls are very thick and you can hear the people in the neighboring room. They have two restaurants, we liked the pub better. The complimentary breakfast is decent, but not really special. Overall, we thought the hotel is a little overpriced for what you get.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So pretty and peaceful . The pool area was a perfect place to relax, and the staff were friendly and helpful. Food was excellent, too.
Stayed 2 nights in Jan 2020
Response from Yarisel Alvarado on Jan 28, 2020
Thanks for you comments Best Regards

2/10 Terrible

Ed

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice but very outdated. For the price charged this place could offer better customer service and facilities. Reception could not find out reservation and had a hard time checking in.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and great service!
Great property in El Valle!! The staff was eager to help. The hotel is well kept and beautiful. You do feel in an Italian villa, not in a volcano crater in Central America! Very nice experience. The spa staff was also attentive. Thanks to every and especially for the upgrade–it made our stay!
Stayed 1 night in Dec 2019
Response from Yarisel Alvarado on Jan 12, 2020
Dear guest On behalf of the whole family that comprises our hotel, we thank you for your visit. It always will be our pleasure to receive you in our little town.

2/10 Terrible

Francis

Disliked: Staff & service, property conditions & facilities, room comfort
OVERPRICED
Many issues with customer service and staff form the restaurant, smoke sensor notices during night making impossible to sleep, no feedback from management, poor restauran opcions including brakefast
Stayed 2 nights in Nov 2019
Response from Richard Guerra on Jan 12, 2020
Dear guest On behalf of the whole family that comprises our hotel, we thank you for your visit. Thanks to all the comments and opinions of our guests, every day we improvise our services better. We are applying the news controls for the smoke sensor to prevent any technical eventuality. As we talked before via telephone, we will be waiting for your cordial visit. Richard Guerra General Manager

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the place!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Daria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Almost but not quite
Beautiful environment but very thin walls. Supposed to be in nature and fell asleep to neighbors loud TV
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Omer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019