Ratings based on 116 Verified Reviews

4.1 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

gereral

Posted Jul 9, 2017
Pros: the cleaner was very nice and sweet to talk to? gave information and guided me.
Cons: a kettle in the room, tea and coffee clear information about the drinks in the fridge and the prices remember the Brits drink Tea
Location: TOURISM OFFICE, BASILICA, BOTANIC GARDEN WALK AROUND THE TOWN IN FULL
there is no kettle I could nt boil water when I felt ill as I suffer with acidity in my stomach. nobody told me that I had to pay using the water from the fridge in the room. The distance is not bad from town, but still a lot in the hot weather. I rained heavily and I was not equipped with an umbrella. All seamed very pricy I had a look at the menus and it is not for everyone. The stuff are all the same everywhere; they smile. I did not need extra help or anything.
4 out of 5
by A verified traveler

No wifi in room . We had to go to reception

Posted Mar 9, 2017 on Hotels
Very clean and nice but wifi was awful.
Comment from Hotel Management
Apr 18, 2017
Thank you very much for your positive comments, we have Wifi free in all the hotel, is possible in that moment were some problem with the connection I hope the Reception department had helped you to solve it. We have a computer point free for our clients if they need it. We hope you come back to our hotel in next stays. Best regards Esther Fdez
4 out of 5
by Mami

Posted Feb 9, 2017 on Hotels
There is no a coffee facility which was not so convenient. 4star hotel are normally have one? But the room was spacious so it was rather nice.
Comment from Hotel Management
Apr 18, 2017
Hello Ms Mami, We take note about your suggestions and we are valuing the possibility to offer kettles or coffee facilities in room to our guests. Best regards and thanks for your comments Esther Fdez
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, UK

Pleasant hotel close to town centre

Posted Jan 9, 2017
This hotel was a very acceptable overnight stop being just a short walk from the town centre but quietly located and easy to find. Our room was large and comfortable and, for speed and convenience, we ate in the 'cafeteria' just off the entrance lobby. We had a lovely fresh Caesar salad and the smallest portion ever of lasagne - but even that suited us! We did feel it was about mean to charge for car parking given the amount of parking available and the out-of-town location.
Comment from Hotel Management
Jan 15, 2017 by Esther Fdez., Hotel Management
Thank you very much Linda!! We are very greatful with your review. Best regards Esther Fdez
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Pleasant and relaxing stay

Posted Oct 20, 2016
Pros: The friendly and helpful staff
Cons: We didn't hire a car but we were surprised that, if we had, there was a charge for parking, not just for corporate guests but also for holidaymakers.
Location: We loved the surrounding palm forests and we seemed to gravitate towards the La Glorieta square most evenings for drinks and meals.
The hotel was very quiet during our stay but it was only 5 nights in October so we don't know what it would be like in July or August. The room was fine (but don't turn the shower taps too far), the pool area was very relaxing, the bar/cafeteria was pleasant although hot breakfast choices were not replenished during the morning. We did not sample the adjoining restaurant. We only had a short walk to reach the centre of Elche.
Comment from Hotel Management
Nov 6, 2016 by Esther Fdez., Hotel Management
Good morning Richard, Thank you for your comments. We hope you come back again to our Hotel. Best regards
5 out of 5
by A verified traveler

Posted Oct 18, 2016 on Hotels
The service and the hotel are great. Would return to your hotel.
Comment from Hotel Management
Nov 6, 2016 by General Manager, Hotel Management
Good morning, We are greatful with your positiv comments. Thank you very much. Best regards. Esther Fdez
5 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire UK

Easy living in Elche

Posted Sep 6, 2016
Lovely boutique hotel set in a lawned / garden environment yet only minutes from central Elche. Highly recommended.
Comment from Hotel Management
Oct 12, 2016 by Esther Fdez., Hotel Management
Good morning Andy, Thank you for your comments and your puntuation, we are very greatful with them. Best regads
5 out of 5
Recommended
for Everyone
by A verified traveler from can

v.nice, clean, quiet, good food and h.ful staff

Posted Sep 4, 2016
Me and my bf stayed here for a week and enjoyed it very much! It is close to town about 7mins walk, the swimming pool is clean and not crowded, the room size are very spacious and clean, shower is very powerful, the staff are very helpful, we had breakfast almost everyday and never got tired of it and the dinner in the restaurant is amazing! If I have to go back to Elche again i would pick this hotel again!
Comment from Hotel Management
Oct 12, 2016 by Esther Fdez., Hotel Management
Good morning, We are very greatful about your valoration about our hotel thank you very much. All the staff works very hard to please our customers. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Hove

Exceeded our expectations

Posted Aug 30, 2016 on Ebookers
Pros: Everything
Location: Short ride from Alicante airport by bus or taxi. Short walk to the charming old town of Elche where we were glad to see mostly Spanish people.
Not a super luxury hotel but very good in every respect. Good food. Bars and restaurants (even the mini-bar) were very reasonably priced. Short walk into Elche old town makes it very convenient. Great staff.
Comment from Hotel Management
Oct 12, 2016 by Esther Fdez., Hotel Management
Good morning, Thank you for your words and for taking the time to review us. We are very pleased you enjoyed your stay with us. We hope you come back to our hotel someday. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta,GA

Nice setting with pool and 2 restaurants

Posted Aug 23, 2016
Great room but not soundproof. But otherwise roomy and well appointed. Staff is courteous and helpful. Pool and restaurants are great.
Comment from Hotel Management
Oct 12, 2016 by Esther Fdez., Hotel Management
Good morning, Thank you very much for your puntuation, we are very pleased to know you spent a good stay with us. We are pleased that you talk about our staff, because I know for them is very important your comments. Best regards.