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Reviews of Hotel Maya

3 out of 5
Hotel Maya
Canónigo Manuel Penalva, 2, Alicante, Alicante

Reviews

8.2

Very Good

Rating 10 - Excellent. 323 out of 1000 reviews" "
Rating 8 - Good. 496 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was lovely and clean with a nice big TV. Kettle available for the room at reception which is great as I love a cup of tea. Breakfast brilliant, great choice and wine also. Only fault was the loud drilling and banging from building works below our room which on some days started as early as 8am . I feel we should have been made aware of this building work prior to booking and rooms on the floors above should not be used as this was very loud and woke us up. Staff polite and friendly . Lovely stay would return in the future.
Stayed 3 nights in Mar 2024

8/10 Good

Asok kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, breakfast, and facilities.
Stayed 9 nights in Mar 2024

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. Our room was on the 10th floor, with a partial view of the sea and a great view of the castle. Our room was large, comfortable, and updated. The staff at check in and check out were professional, welcoming, and engaging. The breakfast buffet was fine. We would stay here again, and we'll recommend the hotel to friends visiting Alicante.
Stayed 3 nights in Feb 2024
Response from Maya Alicante Hotel on Feb 23, 2024
Dear Jeffrey,Thank you very much for leaving your comment about your stay at Maya Alicante Hotel.Wer are delighted to know that you really enjoyed our hotel and facilities, above all, your room with great views.Thank you for recommending us.Kind regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel just outside of city centre
Great welcome upon check-in. We were early to the hotel but we were pleased to know that our room was ready. Lovely bright, airy, clean and comfortable room. This is the 3rd time I have stayed at the hotel, and it's great. The breakfast is brilliant. Plenty of choice and it's nice and relaxed.
Stayed 2 nights in Jan 2024
Response from Maya Alicante Hotel on Feb 23, 2024
Dear Jennifer,Thank you for writing and sharing your review at Maya Alicante Hotel.It is a pleasure to read that your really enjoyed our hotel for thrird time. In addition, we will congratulate all our reception team on behalf of you.We will be delighted to host you again.Kind regards,

8/10 Good

Robyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Maya Alicante Hotel on Feb 23, 2024
Dear Robyn,Thank you for your valuation and we hope to welcoming you in the near future.Kind regards,

8/10 Good

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and clean. Beautiful view with large balcony
Stayed 2 nights in Dec 2023
Response from Maya Alicante Hotel on Feb 23, 2024
Dear Thierry,We would like to thank you for writing your impressions at Maya Alicante Hotel.As we can read, you liked and enjoyed your stay and we are very glad to read it.We hope to seeing you in the near future.Kind regards,

10/10 Excellent

Nilian

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice hotel,
Stayed 2 nights in Dec 2023
Response from Maya Alicante Hotel on Feb 23, 2024
Dear Nilian,We would like to thank you for valuating our Maya Alicante Hotel and we hope to seeing you very soon in our facilities.Kind regards,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December in the sun
Stayed 1 night in Dec 2023

8/10 Good

Kenneth

Stayed 4 nights in Nov 2023

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice short stay, quick stroll to Postiguet Beach. Staff very helpful. Bar/lounge area a bit soulless and basic. Solid breakfast buffet.
Stayed 3 nights in Oct 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice property, if with somewhat dated rooms Staff were friendly and efficient with requests. Dining room was great; breakfast service is worth the €13 a day. Bar areas were clean, easily accessible, staff made me feel welcome. Pool was just cool enough to be refreshing on moderate afternoons. Sun deck was semi-private, can’t be seen from the street. Room was clean, quiet, and comfortable. WiFi is good, some slower times but still very reliable. Overall a great value for the price. Also they have a kid friendly area.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathleen

Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Strong shower, lots of hot water, nice pool with lots of loungers on deck, excellent service in Spanish & English. Good breakfast buffet, had some things for celiac which was nice, great coffee machine. I would suggest a fresh juice option (even at extra cost), & there was only 1 meal at pool bar/restaurant that was gluten-free. Can use pool before & after check in, & is shower by pool. Wifi worked 90% of the time. Gym is small but not bad. Spain was having a heat wave so AC was rarely enough everywhere in south of country. Room big & clean, lots of big towels, decent bed & frig, gel & lotion only. Balcony was large but enclosed on all but 1 side with window. I prefer a balcony that extends, but probably too hot anyway. Walls are thin so I had to knock on neighbour’s door at 11:30pm & 2am to ask to lower their voices. Location is fabulous, 20 min walk to beach, town, mall & movie theatre, right at foot of Castillo so no real view. On bus/tram line. My only complaint is the AC vent sucks air from somewhere where people smoke. I eventually turned it off as I’d rather deal with humidity & street noise than smoke. It was so bad in the bathroom I had to close the door & hold my breath sometimes when I went in. If they made this whole hotel smoke-free (including the outdoor areas), I would recommend it without reservation. They couldn’t tell me where the vent sourced & there were no other balcony rooms free. Really nice staff.
View from room: I had to sit on the table to put my feet up as windows are waist high.
Stayed 4 nights in Oct 2023

8/10 Good

henning

Stayed 1 night in Sep 2023
Response from PEDRO on Oct 8, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

4/10 Poor

Katri

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are very dated, nothing like the images on their site, definitely nothing premium about it. Pool is very small with sun tan lotion floating on top. Entering the hotel the clerk was in a verbal argument with a customer regarding pool towels, lobby and public spaces smelled. Breakfast was the only a bit nice but seating was like in a school cafeteria.
Stayed 2 nights in Sep 2023
Response from PEDRO on Oct 9, 2023
Good morning, We have taken note of your incident, we are sorry for the inconvenience. Our manager has been notified to review it. In any case, for future stays, when something similar happens, notify reception so that the incident can be resolved during your stay. Thank you for staying here! Your opinion is very important for us.

6/10 Okay

Caroline

Stayed 1 night in Jul 2023
Response from PEDRO on Aug 3, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location for beach and old town 15/20 min walk with great restaurants. Staff are excellent and very helpful with tips and maps on arrival. You can hire beach/pool towels and of flying in early or leaving late they are very accommodating.
Stayed 3 nights in Jul 2023
Response from PEDRO on Aug 3, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

8/10 Good

Maria

Traveled with family
Liked: Amenities
I like the friendliness of the reception personnel. We didn’t have enough toiletries. We used the hand soap and it was not replaced with a new one when the room was cleaned
Stayed 8 nights in Jul 2023
Response from PEDRO on Aug 3, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

Susan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second stay in this lovely hotel. The rooms are spacious and clean, the breakfast buffet is excellent and it is only a 10 minute walk into the centre of the city.
Stayed 4 nights in Jul 2023
Response from PEDRO on Jul 23, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

8/10 Good

Joao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2023
Response from PEDRO on Jul 23, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

8/10 Good

Julieth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service!
Stayed 3 nights in Jun 2023
Response from PEDRO on Jul 23, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and staff. Excellent breakfast.
Stayed 2 nights in May 2023
Response from PEDRO on Jul 23, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel within walking distance of city and gr
Hotel was ideal for us, just on the edge of the old town that we would prefer, good secure parking, nice helpful staff and a good buffet breakfast. 10 mins to bars and restaurants walking.
Stayed 2 nights in May 2023
Response from PEDRO on Jul 23, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfy hotel
Comfy hotel, staff werr friendly and room had everything we needed. 24hr check in was a real bonus as our flight was cancelled so had to book last minute. Didn't use the facilities of the hotel but they looked good
Stayed 2 nights in Mar 2023
Response from PEDRO on Jul 23, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

Nijole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and very friendly staff
Stayed 3 nights in Apr 2023
Response from PEDRO on May 17, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

8/10 Good

PAULA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay nice staff.
Stayed 3 nights in Mar 2023
Response from PEDRO on Apr 15, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

Gill, York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely rooms, nice staff
Stayed 1 night in Feb 2023
Response from PEDRO on Mar 1, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

Hannu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023
Response from PEDRO on Feb 20, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ben
Really enjoyed the stay. Staff very friendly and helpful.
Stayed 7 nights in Jan 2023
Response from PEDRO on Jan 29, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean friendly hotel with great views of the castle. The bars and resteraunts are w short walk away.
Stayed 1 night in Jan 2023
Response from PEDRO on Jan 11, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option to stay!!! Hotel is cose to Alicante Castle and walking distance to harbour and city center.
Response from PEDRO on Jan 7, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini pre Christmas break
We stayed for 3 nights and our flight was early morning and thankfully we were able to check in as they had a room available. Ruben on reception was so friendly and helpful. Breakfast was lovely not to mention the Cava! All the staff we met were efficient and friendly. Would definitely stay here again.
Stayed 3 nights in Dec 2022
Response from PEDRO on Jan 7, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

8/10 Good

Adam

Stayed 1 night in Dec 2022
Response from PEDRO on Jan 7, 2023
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good price and an excellent base to explore Alicante and surrounding areas
Stayed 4 nights in Oct 2022

10/10 Excellent

Jacqueline

Stayed 4 nights in Sep 2022

8/10 Good

Massicilya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast always the same. You can hear other people snoring in the rooms, although I’m sure my baby bothered them more with her crying. The surroundings are meh. Hotel itself is nice for 3 stars.
Stayed 9 nights in Sep 2022

8/10 Good

Virgil Gabriel

Traveled with family
Liked: Cleanliness
Stayed 6 nights in Sep 2022

6/10 Okay

Christine

Traveled with partner
Liked: Property conditions & facilities
Breakfast food was not hot. Continental however was pk
Stayed 10 nights in Jun 2022

10/10 Excellent

FRANCIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay here now. Beautiful Hotel with great service. Looking forward to our next visit
Stayed 4 nights in Apr 2022
Response from PEDRO on May 29, 2022
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

Pauric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022
Response from PEDRO on May 29, 2022
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Excellent hotel. Friendly staff, very clean and excellent food. Overall a very pleasant experience.
Stayed 3 nights in Mar 2022
Response from PEDRO on Apr 15, 2022
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2022
Response from PEDRO on Mar 4, 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Eli, Rolla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Maya Hotel in Alicante has a very convenient location. It is at a walking distance to any location in downtown area where you can find very good restaurants. There is also a mall located very close to the hotel. Public transportation is also an option to move around town, and the bus stop is by the main door of the hotel. Staff is friendly and always willing to answer any question you one may have. I definitely recommend this hotel to stay in Alicante.
Stayed 5 nights in Jan 2022
Response from PEDRO on Jan 14, 2022
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

6/10 Okay

Veronica, Temecula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia failed to send confirmation of reservation and had to wait over 30 minutes till everything got cleared
Stayed 1 night in Dec 2021
Response from PEDRO on Jan 16, 2022
Thank you for staying here! Your feedback is very important to us.

10/10 Excellent

anita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for trains buses and beach and shops if needed
Stayed 4 nights in Oct 2021
Response from JC on Oct 26, 2021
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

8/10 Good

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Facilities outside were great. Within walking distance to beach with good transport links. Only downside no tea/coffee making facilities in rooms. Would definitely stay again.
Stayed 1 night in Oct 2021
Response from JC on Oct 26, 2021
Thank you very much for your feedback. We hope you had a good stay with us, and to see you again soon.

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 6 night stay
Lovely 6 night stay at Hotel Maya. Great location for access to both the town, beach and local transport. Great facilities and staff were very helpful.
Stayed 6 nights in Sep 2021
Response from JC on Oct 12, 2021
Many thanks for your feedback. We hope you had a good stay and that you will book again with us.

10/10 Excellent

Linda, Edinburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is central to everything. The staff are friendly and welcoming. The buffet breakfast had a good selection of food hot and cold.
Stayed 9 nights in Sep 2020
Response from JC on Oct 1, 2020
Thank you very much for your feedback. We are happy you had a good stay, and hope to see you again soon.

6/10 Okay

Verified traveler

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Aug 2020
Response from JC on Aug 26, 2020
Muchas gracias por su opinión. Esperamos verles de nuevo en nuestro hotel.