Ratings based on 389 Verified Reviews

4.4 out of 5
84% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia / US

Awesome place to stay!!

Posted Jun 10, 2017
Great place to stay!! Very clean, great friendly staff, great food and service.☺❤
Comment from Hotel Management
Jun 11, 2017 by hratch, Hotel Management
Thank you for your feedback. We loved serving you and want to thank you for being our guest. Hratch Basmadjian General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

Just a couple of details

Posted May 28, 2017
Pros: Friendly, helpful staff and pretty good food available on premise at a reasonable rate.
Cons: Better choice of pillows, closer attention to room service. Definitely find a bigger place for the fittness room.
Location: There are several nice restaurants within short driving distance, and also plenty of the standard franchise options. Chicago is about an hour away.
Overall, one of the better economy business hotels I have stayed at. The staff is very helpful, friendly, and provide a and really good service. The hotel facilities are in very good shape; it looks nice and clean, brightly lit, and welcoming. The breakfast buffet is one of the better ones for the standard "continental" fare. Fresh ingredients freshly cooked, and a reasonable variety of choices, including the relative rarity of plain yogurt. If you don't get the breakfast-included reservation (make sure you check), the buffet is reasonably priced. The hotel's restaurant, Bennigan's, includes a wide variety of choices for lunch and dinner: quality food, generous portions, and reasonable prices. My only peeves were that in a week's stay, one of the days for some reason the room was not made up. There also seemed to be some issue with the bathroom's hot and cold water mix. Sometimes it came out very hot, sometimes tepid. Also, this hotel partakes in the, in my view baffling and annoying, trend of supplying only big fat pillows. I suppose a lot of people like them, but those of use who prefer thinner pillows are stuck with no choices and a less than comfortable sleep. My final peeve is that while the fitness room is clean and well enough furnished, it is rather small and cramped. I can imagine that it can get very uncomfortable if a more than five or so people choose to use it a the same time. Other than that, I found this hotel to be a very good value for money.
Comment from Hotel Management
May 31, 2017 by hratch, Hotel Management
Thank you for your feedback. We loved serving you and want to thank you for being our guests. Hratch Basmadjian General Manager
1 out of 5
by A verified traveler

Playing stupid

Posted May 8, 2017
We supposed to have complimentary breakfast with our room which I'm glad they played stupid and refused to accommodate us and end up going accrose the street for a wonderful breakfast.
Comment from Hotel Management
May 10, 2017 by hratch, Hotel Management
Thank you for your feedback. We are truly sorry for the issues you experienced,we are continuing in our efforts to make sure that all reservations are being quoted and made properly to avoid future incidents with our breakfast packages. Thank you for being our guests. Hratch Basmadjian General Manager
4 out of 5
by Kim

Over night stay

Posted Mar 21, 2017 on Hotels
Room location,view was a roof of a/c heating vents ..very noisy and no sleep
Comment from Hotel Management
Mar 23, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are very sorry for the noise issues that caused you loss of sleep, we are continually updating and repairing our equipment to maintain the guest comfort. Also, a higher floor might provide a better view for your future visits to our area, we just wish that our location provided a better overall view from the lower floors. Thank you for being our guest. Hratch Basmadjian General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Soothing

Posted Mar 13, 2017
Once I laid in the bed I soon fell asleep it was just too comfortable it was quiet......didn't want to leave
Comment from Hotel Management
Mar 14, 2017 by hratch, Hotel Management
Thank you for being our guest. Hratch Basmadjian General Manager
5 out of 5
by Ashley

Convenient and clean hotel

Posted Mar 6, 2017 on Hotels
We have family that lives closeby and we needed a great place to stay for a weekend retirement party. This turned-out to be the perfect place! Great service, the beds were comfortable, and the breakfast was good. No complaints, we's stay again.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for being our guests. Hratch Basmadjian General Manager
4 out of 5
by Greg

Posted Mar 5, 2017 on Hotels
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for being our guest. Hratch Basmadjian General Manager
5 out of 5
by Tracey

Posted Feb 16, 2017 on Hotels
The wait to check in was a little long as was the breakfast line. The hotel is spotless and I loved our stay.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are working hard to make sure that we project the correct staffing, we are truly sorry for the problems this caused.Many thanks for being our guest and the high praise you had for our hotel. Hratch Basmadjian General Manager
5 out of 5
by Katherine

Posted Jan 9, 2017 on Hotels
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Thank you for being our guest. Hratch Basmadjian General Manager
4 out of 5
by A verified traveler

Nice hotel to be stuck in during bad weather.

Posted Dec 23, 2016 on Hotels
Hotel was nice, restaurant was good and affordable. The area really didn't seem to be so much of a tourist destination within the closest few blocks and nothing within walking distance but a few hotels.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Thank you for your feedback. WE loved serving you and want to thank you for being our guest. Hratch Basmadjian General Manager