Ratings based on 30 Verified Reviews

3.6 out of 5
70% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from austin tx

Staff was wonderful!

Posted Dec 30, 2016
Nice and clean and friendly, helpful staff. I would stay here again. Breakfast hot, fresh and delicious too! I loved the spacious room. Hotel is an older hotel but very nice and comfortable. Staff here makes the difference.
2 out of 5
by A verified traveler

Sketchy Area

Posted Oct 4, 2016
Pros: Nothing
Cons: Everything
Location: I would if I didn't have to run away from bed bugs
Overall, this hotel seems ok, clean and pleasant enough. You walk into somewhat up-dated lobby that appears clean. The girl at the front desk was ok, nice. We stayed in room#117 where we found several crickets all over the bathroom floor (dead and alive), although, it seems like the room was clean. Well..............full of bed bugs though. We were offered another room but, obviously, we didn't, not with those creepy crawlies in our beds! Now I need to request a refund with Expedia since it was booked through them. Let's see how easy that will be :( Disgusting! Oh, and the Mexican restaurant next door serves, possibly, the most terrible Mexican food EVER!
Comment from Hotel Management
Oct 6, 2016 by Charles A, Hotel Management
Thank you for your candid review. Please accept my sincere apology for the inconvenience you experience during your recent stay. Crickets are a major part of our Eco System during this time of the year. We do our best to prevent and control their infestation during this time of the year. Its now over so our guest and the city can rest gain. We hope to see you again in the future.
2 out of 5
by A verified traveler

Not worth it

Posted Sep 5, 2016
We stayed here to visit family in Elgin. I would have preferred to stay in round round and drive the extra 30 min for a better hotel.the staff was extremely rude and unhelpful. The room was dirty, the walls were peeling, and smelled of mold. There were dead bugs and live bugs all over our room. Literally ALL OVER! When I told the staff they said there was nothing they could do about it! Um how about get them out of my room! They cleaned breakfast up by 815! So if you eat at 830 don't bother eating here! Seriously the worst stay ever!!!!!
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. Our breakfast hours are from 6:30am to 9:30am. The breakfast is usually available from 6am and we keep it open until every guest has had something to eat. If you visit us during the month of September thru November, 2016. The Holiday Inn Express worldwide have extended the breakfast hour an extra 30 minutes and check out is now at 12pm. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Served Bacon at Breakfast

Posted Aug 28, 2016
Pros: It was in the area where I needed to stop for the night. The front desk clerk was very nice.
Cons: Needs rehab and deep cleaning.
Location: It's a small town about 1/2 hour outside of Austin.
The bacon made up for the hotel not being entirely clean and looking a bit worn-down, especially considering the price. The reason I say I would recommend it is that I think it's really the only hotel in that area. The a/c wasn't very cold so the room felt a little muggy. There were ants all along the a/c unit when I got there. I just wiped them away and they didn't come back.
Comment from Hotel Management
Sep 15, 2016 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, General Manager
1 out of 5
by A verified traveler from Austin Tx

DIRTY DIRTY DIRTY

Posted Jun 3, 2016
Pros: NOTHING
Cons: The overall appearance. Needs a renovation, fresh paint,new bedding and linens. Above all else a good cleaning.
Location: There are a few eating establishments nearby.
When you walk into the hotel the lobby is dark. It was not welcoming. The room given to me was smelly. Immediately when you enter the room there was an odor and the room just did not look clean. It was dark and had poor lighting. I tried to use the closet but the odor there was unbelievable, no way I was putting my clothes in there. The beds were uncomfortable. I stayed here two years ago and the hotel was very clean, this was not the case on this visit. I will not stay here again.
Comment from Hotel Management
Jun 8, 2016 by Charles. A, Hotel Management
Dear Loyal Guest, Thank you for reviewing our hotel. Please accept our sincere apology for the level of service you received during your recent stay. I am my staff are looking into your experience at our hotel. our goal is to make sure that every guest has a memorable experience. In this case you did not. we apologize. Based on the age of our hotel our hotel is currently going through an upgrade in a gradual and systemic way that will not affect our guest. we hope that the next time you visit our city you stay with us again so we can show you how much we have changed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Killeen, Texas

Nice Hotel restaurants and stores VERY CLOSE.

Posted Apr 19, 2016
Places to eat are just feet away... Family Dollar store at ur back door
Comment from Hotel Management
Apr 24, 2016 by Hotel Staff, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again in Elgin. Sincerely,
2 out of 5
by A verified traveler from Ny Ny

Absolutely no closet space for hanging clothes.

Posted Apr 12, 2016
Pros: Very little. The location does not have ample parking at all, what parking is there is on sloped ground you can hardly get out of your truck.
Cons: Remodel closet spaces! Improve parking areas,
Location: Close to most all for a small town, but the hotel is hidden behind the auto parts store?
As a last resort! Over priced, not worth the money.
Comment from Hotel Management
Apr 14, 2016 by Manager, Hotel Management
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay. We take pride in our hotel and what our guest are saying. Our hotel has been serving the lodging needs of thousands of our loyal guest for over 10 years. Our parking space meets and exceeds the minimum required for our hotel room count. We are located on a raised piece of land. This is necessary because Elgin in in a flood zone, the slope you see allows rain water to drain at a more efficient velocity. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was very close to where we needed to be.

Posted Feb 3, 2016
Pros: Every thing
Cons: Maybe the front desk needed some additional training.
Location: We attended grandson's graduation.
Hotel was over all very nice and clean. The lady that helped us with breakfast was extremely nice and helpful.
Comment from Hotel Management
Feb 8, 2016 by Hotel Staff, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ut

Friendly staff, building needs maintenance

Posted Nov 13, 2015
Pros: Breakfast, staff, quiet, stores close by
Cons: Maintenance on the building
Location: Elgin is a small town. Didn't look like much to do. There is a dollar store and McDonalds near the hotel.
We came down for a funeral and enjoyed staying at this hotel. We did discover that the shower head was broken in our bathroom. We were moved to another room which was great. The staff was very friendly and helpful. We liked the breakfast which included eggs and sausage, along with the usual cereal, pastries, juice and milk. This place does need some work with maintenance on the building itself. The shower head is one thing. The front entry had damage on the outside and was torn apart. There were places in the breakfast area where the ceiling needed to be repaired. The curtains in our second room had come undone along the bottom. There was also damage to the carpet. The hotel would look much nicer and more appealing if these things were fixed up. Nevertheless, the stay was enjoyable and the place smelled and looked clean. The pool outside was small but looked clean. One note, it wasn't easy to spot the hotel from the street. We drove past it the first time and when returning at other times we nearly drove past the entrance.
Comment from Hotel Management
Nov 21, 2015 by Jared Lucas, Hotel Management
Thank you reviewing our property. We appreciate your comments about your stay. We want you to know that we are currently in an overhaul process to improve the look and feel of our hotel. We can;t wait for your return, so that you may see how great the property is looking and it is only getting better! We hope to see you back, soon! Thanks, again.
5 out of 5
Recommended
for Everyone
by A verified traveler

NIce staff

Posted Oct 26, 2015
The rooms are quiet and clean. The staff are very friendly and personable. I choose this location instead of Austin because of the convenience of stores and restaurants.
Comment from Hotel Management
Nov 10, 2015 by jared.lucas@cwhotels.com, Hotel Management
We want to thank you for responding to the survey that was sent to you about your recent stay with us. Holiday Inn Express in Elgin, as well as everywhere else, relies on the feedback that you give us. It is the only way that we can really get an idea of what you are looking for during your stay as well as what we may be able to improve. We do what we can to provide a hotel that is clean and comfortable so that you can feel free to come to town and be worry free. Thank you, again.