Exterior

Reviews of Holiday Inn Express Hotel & Suites Elgin, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 166 out of 394 reviews" "
Rating 8 - Good. 132 out of 394 reviews" "
Rating 6 - Okay. 45 out of 394 reviews" "
Rating 4 - Poor. 30 out of 394 reviews" "
Rating 2 - Terrible. 21 out of 394 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

10/10 Excellent

Mariana

Stayed 1 night in Dec 2023

4/10 Poor

Scott

Traveled with family and small children
Disliked: Staff & service, amenities
Although they say they have breakfast till 9:30 Maria chooses to stop cooking about 9:00 and does not want to make or bring anything else out. Very disappointing. Would love it if management could fix this problem.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Scott,Thank you for sharing your comments with us. We are always open to constructive input, and we will take your concerns regarding our breakfast service into consideration. Thank you, and we hope to have the opportunity to show you a better experience in the future.

2/10 Terrible

Douglas

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Walls are thin, you can hear everything, breakfast ended early, it wasnt til 9:30am.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Douglas,It's disheartening that your time with us thoroughly displeased you, and we sincerely apologize for the issues you dealt with. Your feedback means the world to us and will be used to help us make improvements where necessary. Thank you for allowing us to host you, and we hope you'll revisit us for a better overall experience.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Massiel

Traveled with family
Liked: Staff & service
Smelly humidity, breakfast was good
Stayed 1 night in Nov 2023
Response from General Manager on Nov 6, 2023
Dear Massiel,Thank you for being our guest and sharing your feedback. While we are sorry there was a concern with an odor, we are thrilled you enjoyed a delicious breakfast before heading out on your busy day. For future visits, please know that our team is always ready to provide assistance and address any issues that may arise. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Oct 2023
Response from General Manager on Nov 4, 2023
Dear Jesus, Thank you for your review and for giving us a perfect rating! It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, clean property and quiet.
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 25, 2023
Dear Robert,We were happy to provide you with clean, quiet accommodations, and we're glad our friendly staff made you feel welcome. The next time you're in town, please come back to see us at Holiday Inn Express & Suites Elgin!

4/10 Poor

Nathan

Business traveler
Disliked: Property conditions & facilities
Poor excuse for Holiday Inn
1. Floor by the foul smelling AC unit moved. 2. Carpet was loose and coming undone. 3. Room was in a state of dissaray and overall cleanliness was poor. I'm shocked that the property hasnt lost its IHG branding with the disregard to standards. Poor value, stay in the City.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 6, 2023
Dear Nathan,We're sorry to hear that you didn't have a good time with us. Please accept our apologies for any upkeep concerns during your visit, as this is never our intention. We will be sure to look into all your comments further and make improvements for the future. Thank you, and we hope to hear from you soon.

10/10 Excellent

Michael

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Sep 2023
Response from General Manager on Sep 28, 2023
Dear Chandra,It was wonderful having you as our guest recently! Thank you so much for your wonderful review and for giving us a perfect rating. We hope to welcome you back again soon!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good thank you.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 19, 2023
Dear Juan,We're delighted you enjoyed your stay at Holiday Inn Express & Suites Elgin! Thank you for the kind review. Please come see us again soon.

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and breakfast were great, the pool was a suspicious color so we didn’t opt to use it.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 13, 2023
Dear Erika, It was such a pleasure to welcome you to Holiday Inn Express & Suites Elgin! We appreciate you shining the spotlight on our hospitable team and delicious breakfast offerings. Your feedback regarding the pool will be shared with maintenance to ensure any necessary adjustments are made promptly. Thank you for taking the time to leave a review, and we hope you return soon!

8/10 Good

Irasema

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty decent
Just could use a little spruce up. Paint job in our room was bad along with clear water damage; something splashed on the headboard and the phone and not cleaned. Corroded toilet flush. Employees were lovely, we were there for a funeral and everyone greeted us as we came in and was very friendly.
Stayed 3 nights in Aug 2023
Response from General Manager on Sep 7, 2023
Dear Kimberly, Thank you for taking the time to provide your feedback. We're pleased to hear that our hotel family was able to offer warmth and friendliness during your difficult time. We genuinely regret the oversight regarding the room conditions you highlighted. Your observations are crucial, and our team will be working to address these concerns. We hope to have another opportunity to welcome you back and provide a more polished experience.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
It's a nice hotel but the shower drain was horrible. Definitely need more then 1 small elevator. Parking isn't great but it's free. Rooms are fairly quiet for it being so close to the highway.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 7, 2023
Dear Michael, Thank you for taking the time to share your experience at Holiday Inn Express & Suites Elgin. We're pleased to hear that you found the hotel to be nice and appreciated the quietness of our rooms. We acknowledge the feedback about the shower drain and the elevator and will certainly take it into consideration for future improvements. We're glad the free parking was a benefit to you, despite its challenges. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Aug 2023
Response from General Manager on Aug 30, 2023
Dear Kent, Thank you for choosing Holiday Inn Express & Suites Elgin, and we are thrilled to have earned your five-star rating. It is wonderful to know our fresh and clean accommodations made for a memorable stay. We appreciate your review and hope to welcome you back in the future!

10/10 Excellent

Roxanne, Minco

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Roxanne, Minco

Traveled with family
Nice
Stayed 1 night in Jul 2023
Response from General Manager on Aug 28, 2023
Dear Roxanne,Thank you for choosing our hotel for your recent visit to Elgin. We're glad you enjoyed your stay with us and our excellent facility. Please allow us to host you again at Holiday Inn Express & Suites Elgin.

8/10 Good

marisela

Stayed 1 night in Aug 2023

10/10 Excellent

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Manuel P

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Jul 2023
Response from General Manager on Jul 21, 2023
Dear Manuel, Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your stay. We're glad to hear that overall it was satisfactory, and we're always here to listen and improve. If there's anything specific you'd like to share or any suggestions you have, please feel free to reach out. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future!

10/10 Excellent

Vera

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room very comfortable
Stayed 1 night in Jul 2023
Response from General Manager on Jul 21, 2023
Dear Vera,Thank you for choosing Holiday Inn Express & Suites Elgin! We're thrilled you found our accommodations to be comfortable, and we can't wait to welcome you again in the future.

2/10 Terrible

Scottie

Stayed 6 nights in Jul 2023

10/10 Excellent

Gilberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Jessica

Stayed 1 night in Jun 2023

8/10 Good

Heather

Stayed 1 night in Jun 2023

10/10 Excellent

Jana

Stayed 1 night in Jun 2023

10/10 Excellent

Pamela

Stayed 1 night in Jun 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast server was not helpful.
Stayed 1 night in May 2023
Response from General Manager on Jun 3, 2023
Dear Thomas, Thank you for taking a moment to leave a review. Based on your rating, it seems you enjoyed the majority of your experience! That said, we regret falling short of our goal of providing memorable hospitality, and we'll be sure to discuss your report internally so the necessary adjustments can be made. It was a pleasure having you here, and we hope to welcome you back in the future.

8/10 Good

Starla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location behind other businesses and parking tight and unkept entrance / outside area.
Stayed 1 night in May 2023
Response from General Manager on May 30, 2023
Dear Cindy, Thank you for taking a moment to leave a review. Our team is always seeking new ways to improve, so we'll be sure to share your comments about the entryway and outside area internally. It was a pleasure having you here, and we hope to welcome you back again in the future.

4/10 Poor

Jenny Luz

Traveled with family
Disliked: Cleanliness, property conditions & facilities
On our first hour there my husband & I found out that the telephone in the room doesn't work & so does the mini fridge. We went downstairs & told Samantha who was at the front desk about the issue & she told us she was going to have it fixed by the time we came back from our dinner outside. When we came back an hour or so, she said she fixed the fridge herself but not the phone which was basically a lost cause. We thanked her for trying anyways. We came back to our room and as soon as we get there the fridge was leaking & upon opening the fridge, the smell of urine was so strong eminating from inside that we had to call the front desk from our own cellphone to tell Samantha of the issue. In the end she had us come downstairs & issued us a new room. What was dissappointing was, we got the impression that she wasn't really happy about giving us a new room as we saw from her facial expression. It seems like we inconvenienced her other than the other way around. We didn't hear her apologize for all the issues we had to deal with in less than 5 hours of being there. In the end though, my husband & I had a good night's rest in the new room she gave us which we were thankful for. The breakfast was excellent too.
Stayed 1 night in May 2023
Response from General Manager on May 29, 2023
Dear Jenny,Thank you for taking a moment to share your experience. It's always our hope our guests have an exemplary visit, so we are sorry to hear about your concerns, and you can be sure they will be reviewed internally to make sure we do better going forward. That said, we are happy you enjoyed the second room and a delicious breakfast before heading out on your busy day. It's our hope we have the opportunity to welcome you back to show you our true value and caring spirit.

4/10 Poor

Arthur

Traveled with family
Disliked: Staff & service, room comfort
AC didnt work very well and our floor had strong Marijuana smell.
Stayed 1 night in Apr 2023
Response from General Manager on May 4, 2023
Dear Arthur,Thank you for staying with us. Please know there is always a member of our friendly staff available to assist you with any maintenance issues you may encounter during your visit. Please accept our apologies that there was an unpleasant odor in your room. We will be conducting an investigation into this matter to ensure the issue is resolved. Thank you for your feedback and we wish you pleasant future travels.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Reynaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2023
Response from General Manager on May 1, 2023
Dear Reynaldo,If there is a word that we want our guest to describe their stay, it would be excellent! We are most grateful for your five-star rating of Holiday Inn Express & Suites Elgin and for taking the time to review your visit. Anytime you are in the area, it would be a pleasure to welcome you back again. Returning guests always bring a smile to our faces!

8/10 Good

Idalia

Stayed 1 night in Apr 2023

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Jatashsa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, thank you.
Stayed 1 night in Mar 2023
Response from General Manager on Mar 12, 2023
Dear Jatashsa,It was a pleasure hosting you at Holiday Inn Express & Suites Elgin! We're glad our convenient location impressed you and that your overall stay was pleasant. The next time you're in town, please come see us again.

6/10 Okay

Angela

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
There were food crumbs on the furniture and on the floor when we got there. The room clearly hadn’t been well cleaned. The condition of the hotel is getting pretty bad.
Stayed 2 nights in Mar 2023
Response from General Manager on Mar 8, 2023
Dear Angela,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with our accommodations. Your comments are important to us, and we'll use them as we continually work to improve our facility. Given another opportunity, we hope we can host you for the visit you expected.

10/10 Excellent

Cheryl

Stayed 1 night in Mar 2023

10/10 Excellent

Deysi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and the staff is very friendly, definitely recommended:)
Stayed 1 night in Feb 2023
Response from General Manager on Feb 28, 2023
Dear Deysi,Earning your recommendation is the greatest compliment. Thank you for spotlighting our dedication to cleanliness and friendly staff. We aim to ensure our valued guests have a comfortable visit, and we're delighted that was the case for you. Please return to Holiday Inn Express & Suites Elgin soon for another five-star experience.

2/10 Terrible

Christie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
No heat or hotcwster
No electricity or heat for most of the stay. Glow sticks for light up the stairs and we were on the third floor. Not a good stay at all
Stayed 2 nights in Jan 2023
Response from General Manager on Feb 5, 2023
Dear Christie, Thank you for taking the time to leave us a review. We regret to learn of our recent experience and want you to know that this is not the norm for our hotel. Please do not allow this isolated incident to stop you from giving us another chance.

10/10 Excellent

Strauss

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The people at desk were very nicr
Stayed 1 night in Jan 2023
Response from General Manager on Jan 22, 2023
Dear Strauss,We're delighted that you enjoyed your time at Holiday Inn Express & Suites Elgin and appreciated our friendly, dedicated staff. It would be an honor to welcome you back, so please return soon for another memorable visit.

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities