Ratings based on 81 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was very close to where we needed to be.

Posted Feb 3, 2016
Pros: Every thing
Cons: Maybe the front desk needed some additional training.
Location: We attended grandson's graduation.
Hotel was over all very nice and clean. The lady that helped us with breakfast was extremely nice and helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ut

Friendly staff, building needs maintenance

Posted Nov 13, 2015
Pros: Breakfast, staff, quiet, stores close by
Cons: Maintenance on the building
Location: Elgin is a small town. Didn't look like much to do. There is a dollar store and McDonalds near the hotel.
We came down for a funeral and enjoyed staying at this hotel. We did discover that the shower head was broken in our bathroom. We were moved to another room which was great. The staff was very friendly and helpful. We liked the breakfast which included eggs and sausage, along with the usual cereal, pastries, juice and milk. This place does need some work with maintenance on the building itself. The shower head is one thing. The front entry had damage on the outside and was torn apart. There were places in the breakfast area where the ceiling needed to be repaired. The curtains in our second room had come undone along the bottom. There was also damage to the carpet. The hotel would look much nicer and more appealing if these things were fixed up. Nevertheless, the stay was enjoyable and the place smelled and looked clean. The pool outside was small but looked clean. One note, it wasn't easy to spot the hotel from the street. We drove past it the first time and when returning at other times we nearly drove past the entrance.
Comment from Hotel Management
Nov 21, 2015 by Jared Lucas, Hotel Management
Thank you reviewing our property. We appreciate your comments about your stay. We want you to know that we are currently in an overhaul process to improve the look and feel of our hotel. We can;t wait for your return, so that you may see how great the property is looking and it is only getting better! We hope to see you back, soon! Thanks, again.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Pass this one up.

Posted Oct 28, 2015 on Hotels
Staff wasn't very responsive. Room smelled like smoke even though it was a non-smoking room. When I mentioned the issue the day we checked out, I rec'd a non-response. Holiday Inn Expresses are usually great, but I would pass this one up.
Comment from Hotel Management
Jan 9, 2016 by Jared Lucas, Hotel Management
We want to thank you for your feedback about your stay at our hotel. We are pleased that we were able to hear about your experience when you stayed in at our hotel. We want to apologize for failing to receive your communication at our management level. We want to apologize for the non-response. We want to apologize for the experience that you had in your guest room. We have gone into the room to tend to the issue, already. Due to your comments, we have found that the previous guest that stayed in that same room had smoked in the room during their stay. This is something that we missed and we hope to be able to make it up to you in the future. We will make every opportunity to exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler

NIce staff

Posted Oct 26, 2015
The rooms are quiet and clean. The staff are very friendly and personable. I choose this location instead of Austin because of the convenience of stores and restaurants.
Comment from Hotel Management
Nov 10, 2015 by jared.lucas@cwhotels.com, Hotel Management
We want to thank you for responding to the survey that was sent to you about your recent stay with us. Holiday Inn Express in Elgin, as well as everywhere else, relies on the feedback that you give us. It is the only way that we can really get an idea of what you are looking for during your stay as well as what we may be able to improve. We do what we can to provide a hotel that is clean and comfortable so that you can feel free to come to town and be worry free. Thank you, again.
5 out of 5
Recommended
for Families
by robert from Katy

Nice place.

Posted Oct 20, 2015 on Hotels
We had a nice time and the staff were very friendly. The pillows were a little hard for my taste but everything else was good.
Comment from Hotel Management
Jan 9, 2016 by Jared Lucas, Hotel Management
Thank you for your kind words that you shared about your hotel stay. We appreciate all feedback about our hotel and all guest experiences. We are glad that you enjoyed your stay in Elgin and we are very appreciative of your comments about the staff. We just want to share, with you, the best that we have to offer. We wish we had an opportunity to get you a different pillow that would fit your comfort. The next time that you are in town, let us know to get you more soft pillows for your room. We will see you then!
1 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Oct 6, 2015 on Hotels
Comment from Hotel Management
Jan 9, 2016 by Jared Lucas, Hotel Management
Thank you for your review.
3 out of 5
Recommended
for Families
by A verified traveler

It's was ok

Posted Oct 5, 2015 on Hotels
There was not really any parking for a truck with a trailer around the hotel. Had to park kind of out... The rooms were ok but there was marks all over the walls and there was a few random hairs in the bed when I opened my sheets. Kind of left me feeling discussed but I was very tired and blew it off. Other than that the breakfast in the morning was the best part, something for everyone.
Comment from Hotel Management
Dec 12, 2015 by Jared Lucas, Hotel Management
Thank you for sharing your comments about our hotel. We appreciate your feedback about our shortcomings during your last stay. We have already looked into some of the slip-ups that you discovered and are making sure that those types of things are never repeated again. Thank you , again. We will be hoping to see you again in the future.
4 out of 5
Recommended
for Business Travelers
by JP

Posted Sep 10, 2015 on Hotels
Comment from Hotel Management
Dec 12, 2015 by Jared Lucas, Hotel Management
Thank you for your positive score about your hotel stay. We appreciate your business and hope you will return to stay with us, again, soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Holiday Inn Elgin, TX

Posted Sep 1, 2015
Pros: The manager Jerry was well versed on the local attractions and very helpful. The free breakfast was good, although the scrambled eggs were runny.
Cons: Cook the eggs better! Everyone doesn't like turkey sausage.
Location: Elgin is the sausage capital of Texas. The Southside Market, with sausage hailed as the best in Texas. The brisket is great.
The hotel is less than 30 minutes from downtown Austin. Although I would not classify this as a 5-star hotel, I would give it 4 stars, being great for families looking for a little more inexpensive place to stay, moreso than downtown Austin. Downtown Austin offers the ease of walking around and enjoying the night life and eateries. Elgin offers clean rooms and beds, a little farther out from downtown, and the opportunity to keep a little more money in your pockets.
Comment from Hotel Management
Oct 7, 2015 by J. Lucas, Hotel Management
Thank you four taking your valuable time to review our hotel. We very much appreciate all feedback, no matter if it comes as desireable or not. We have checked into the issues that you experienced. We discovered the slip-ups in what you experienced and have since corrected them. Thank you, again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Jul 29, 2015
Pros: The staff, the cleanliness and the maintenance. Very clean and nice.
Location: Stay here instead of Austin because of convenience and easy access to many other businesses.
Its like staying with family. The best part is the Hotel staff. Friendly and always pleasant form the Front Clerk to House Cleaning everyone is very nice and outgoing. Room was kind of cramped.
Comment from Hotel Management
Oct 7, 2015 by J. Lucas, Hotel Management
Thank you for your very kind words about our property and staff. We work very hard to provide all guest with a positive experience. We are glad that you have found it to be a success during your stay. Thank you for your review.