Ratings based on 423 Verified Reviews

3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from wilm,nc

Posted Dec 7, 2017
Brad ( overnight mgr ) at the front desk was outstanding !!!
3 out of 5
by A verified traveler from Minneapolis, MN

Meh

Posted Nov 27, 2017
The room was comfortable and I liked the continental breakfast, but the concierge that checked us in was very rude. We tried to explain to him that we were checking into 2 rooms and he said he's only one person and can't split into 2. I called ahead of time to see if we could check in earlier and another gentleman I spoke to said it was not a problem and that we could come right in. This guy, I think his name was Jim made it known that next time we would not be able to check in so early because rooms are not available that early. We probably won't be coming back because of the hassle he gave us. Immediately after we checked in, the room key wasn't working so I went back downstairs to the front desk. Jim was on the phone telling another guest they couldn't check out after 1. When he got off of the phone he chucked it. I asked him if he could help with my key card because it wasn't working. He took my keys from me and chucked it at the printer. After he made me new ones he explained that you can't swipe it too slow or too fast or they won't work. I told him I tried multiple ways and he cut me off to say that every time he goes upstairs the key works for him. Obviously it works for him because he works there and knows the tricks to the hotel. The housekeeper offered to come up and help me which was really sweet. She also helped my sister-in-law with her room key. My only complaint about the room was that the shower curtain was filthy. There was a moldy hairball hanging off it.
Comment from Hotel Management
Nov 30, 2017 by agm, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Barbara Bonfiglio Assistant General Manager Quality Inn
5 out of 5
Recommended
for Everyone
by A verified traveler from Apache Junction, AZ

Sons Wedding

Posted Nov 6, 2017
Pros: Everything!!! Convenience to freeway, near restaurants, shops. Cleanliness, quiet, loved the huge walk in showers, king size bed
Cons: More selections of tv channels
My son had a lot of people coming in from out of town for his wedding this past weekend 11/4-11/5/17 and he recommended the Quality Inn because it's literally around the corner from his house and so convenient to freeway. Well since my 87 year old Dad also flew in I decided to get us two rooms for two nights and WOW!!!!! The room is exactly as shown in picture!!!!! Beautiful, clean, cozy, warm (or cold , since you control your own air), huge walk in tiled shower and the staff was very professional, friendly and helpful!!!! I totally recommend this hotel!!!!!!! Oh and the all you can eat free breakfast!!!!!! I loved the make your own waffles!!!!!! They were huge!!!!!!
Comment from Hotel Management
Nov 9, 2017 by agm, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Barbara Bonfiglio Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2017
Just needed a quick stay overnight and price was reasonable for travel requirements .
Comment from Hotel Management
Nov 9, 2017 by agm, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Barbara Bonfiglio Assistant General Manager
2 out of 5
by A verified traveler from Elgin Il

Close to ice rink

Posted Sep 28, 2017
Hallways smelled like cigarette smoke. Floor in room was sticky and moist. Mattress sunk to middle so 2 people could not sleep on bed. We had to get a 2nd room since we had 4 people. Bathroom so tiny a heavy person would not fit in toilet. No hook in bathroom to hang clothes. Housekeeping took out used bath towels, however did not leave us clean ones.
Comment from Hotel Management
Oct 5, 2017 by agm, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Barbara Bonfiglio Assistant General Manager Quality Inn
2 out of 5
by A verified traveler from Nevada

Hotel problems

Posted Sep 17, 2017
Pros: Nothing really
Cons: Just about everything
Location: Do not know. Staff did not say anything. I was there for business.
Problems with WiFi every day. Heard that they were trying to get out of the contract. Grounds not kept up, trashy. Not real secure, Security doors would not close unless up pulled them closed. Had boiler problems and hotel did not inform guests. Went to take a shower and had no hot water. When I questioned front desk, employee stated it went down the day before and he guessed that all the hot water had been used. Front desk employees did not seem to care about the guests concerns. Housekeeping staff were wonderful. AC unit had no grille on front so could not adjust air direction, right next to desk, so if you were working (as I was) the air blew right on you, so you had to turn it off. If I had known that there was a Holiday Inn right across the street, I would have stayed there.
Comment from Hotel Management
Sep 21, 2017 by agm, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Barbara Bonfiglio Assistant General Manager
3 out of 5
by A verified traveler from Montreal

A bit sad and dingy, close to the highway

Posted Sep 16, 2017
This hotel would be OK if you were stuck for a place to stay. It was clean and the breakfast was good. As for charm, it had absolutely none.
Comment from Hotel Management
Sep 23, 2017 by agm, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Barbara Bonfiglio Assistant General Manager
5 out of 5
by Karen

Pleasant respite

Posted Aug 28, 2017 on Hotels
Always stay here when we visit family. Staff is friendly and we enjoy our stays here.
Comment from Hotel Management
Sep 21, 2017 by General Manager, Hotel Management
Thank You for staying with us we are so happy you enjoyed your stay. We are looking forward in seeing you again, have a great day. Barbara Bonfiglio Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2017 on Orbitz
The hotel is decent and fairly clean. It was quiet and free from any partys. The breakfast was the major downside I did not expect much but the food was rubbery.
Comment from Hotel Management
Sep 21, 2017 by agm, Hotel Management
Thank you for your recent stay hope you would come back and give us another try. we apologize for breakfast and hope you will find it better on your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Pros: Cleanliness
Cons: The key cards. Very difficult to use.
Location: Good location
Nice and clean...good breakfasts. Our only complaint was that the key cards were not operating well. Had to keep playing with it to get in our room. Otherwise, we had a good stay.
Comment from Hotel Management
Aug 27, 2017 by AGM, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Barbara Bonfiglio Assistant General Manager Quality Inn