Pillowtop beds, desk, iron/ironing board, free cribs/infant beds
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Reviews of Super 8 by Wyndham Elgin

2 out of 5
Super 8 by Wyndham Elgin
435 Airport Rd, Elgin, IL

Reviews

6.6
Rating 10 - Excellent. 66 out of 349 reviews" "
Rating 8 - Good. 110 out of 349 reviews" "
Rating 6 - Okay. 76 out of 349 reviews" "
Rating 4 - Poor. 39 out of 349 reviews" "
Rating 2 - Terrible. 58 out of 349 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice but noisy guests
Hotel was fine clean noisy guests sounded like a elephant on methamphetamines was staying above me and people around my room were coming and going all night long complained to the front desk person and the guy above lied and said he was sitting in the chair meditating this was at 3:30 am after being woken up the 2nd time.. ridiculous. People need to realize this is a hotel with guests you need to pace or walk around do it outside or the tollway is within walking distance.. 🤔 it's Saturday morning folks start the housekeeping a tad later people Wana sleep in especially when they didnt sleep well!!!! I won't be back!!
Stayed 1 night in Oct 2023
Response from vic on Oct 9, 2023
We are very sorry about other guest behaiver and louness we try hard to control but some time they do not lesson.sorry please accept our apology, we will try our best next time.Thank you

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problem
Stayed 1 night in Oct 2023
Response from VICTOR on Oct 5, 2023
WE GREATLY APPRECIATE YOUR BUSINESS.SEE YOU BACK SOON.THANK YOU FOR YOUR BUSINESS.VICTOR

10/10 Excellent

Garrett

Stayed 1 night in Sep 2023
Response from JACK on Sep 28, 2023
THANK YOU FOR YOUR RESPONSE.SEE YOU NEXT TIME

2/10 Terrible

Linnette

Disliked: Staff & service, property conditions & facilities
I left, and checked out
Stayed 1 night in Sep 2023
Response from VIC on Sep 12, 2023
GUEST MAID RESERVATION ON LINE AND DID NOT DISCLOSE THEY HAD TWO CATS.HOTEL POLICY IS NO CATS.THANK YOU

10/10 Excellent

Garrett

Stayed 1 night in Aug 2023
Response from VICTOR on Sep 12, 2023
WE REALLY APPRECIATE YOUR BUSINESS. THANK YOU SEE YOU SOON.

10/10 Excellent

Jack

Stayed 1 night in Aug 2023
Response from vic on Aug 7, 2023
Thank you very much for your business we apricated!

2/10 Terrible

Bhulakshmi

Stayed 1 night in Jul 2023
Response from vic on Jul 31, 2023
Guest wanted to cancel reservation 2hrs.priear to arrival, sorry our hotel cancelation policy 24 hrs. prier to arrival,excluded 3rd party reservation.

6/10 Okay

Verified traveler

Disliked: Cleanliness
Great for lowest price around
Stayed 1 night in Jun 2023
Response from vic on Jul 15, 2023
Thank you for your business

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Disappointed
Staff wasn’t to friendly. Floors were sticky. Forgot my toothpaste, so I asked at desk Gave me one then I asked for one for my husband and said they weren’t supposed to give out more than one but gave me one anyway. Had coffee to make in room but nothing to stir it with (really)
Stayed 1 night in Jul 2023
Response from vic on Jul 15, 2023
Sorry for inconvenience

10/10 Excellent

Samantha

Stayed 1 night in Jun 2023
Response from vic on Jul 31, 2023
Thank you very much for you business, see you again soon.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from vic on Jun 8, 2023
Thank you for business.

6/10 Okay

Sharon

Traveled with partner
Liked: Cleanliness, staff & service
It’s clean. I wished there was another mirror outside the bathroom. It was not quiet. Children crying and running.
Stayed 1 night in Apr 2023
Response from vic on Jun 8, 2023
sorry for any inconvenience, Thank You

10/10 Excellent

Jowin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean place.Staff was very helpful.
Stayed 1 night in Apr 2023
Response from vic on Jun 8, 2023
Thank you very much for your business.

10/10 Excellent

Nodir

Stayed 1 night in Feb 2023
Response from VIC on Sep 12, 2023
THANK YOU FOR YOUR BUSINESS

8/10 Good

ANTHONY

Response from VIC on Sep 12, 2023
Thank you very much for your business.

6/10 Okay

Judith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.NEW GM.Thank you very much for your business.

10/10 Excellent

KATHLEEN

Stayed 1 night in Nov 2022
Response from VIC on Sep 12, 2023
THANK YOU VERY M,UCH FOR YOUR BUSINESS.SEE YOU SOON

8/10 Good

Cynthia

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Comfortable but reeked of pot in nonsmoking room.
The bed was comfortable and there was plenty of hot water. Just what I needed after a long drive. The nonsmoking room reeked of pot. Very strong odor. Other than the smell the room was just what I needed.
Stayed 1 night in Nov 2022

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service
Everything very amazing
Stayed 1 night in Nov 2022
Response from VIC on Sep 12, 2023
Thank you very much for your business.

8/10 Good

DEREK, RUSHFORD

Business traveler
Liked: Cleanliness, amenities
Front desk guy was busy on his phone and talked very fast. Hard to understand. Room had cracking paint but was clean and comfortable. Easy in and out parking.
Stayed 1 night in Oct 2022

8/10 Good

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good and room was clean.
Stayed 1 night in Oct 2022
Response from VIC on Sep 12, 2023
Thank you very much for your business.

8/10 Good

Melecio, Milwaukee

Traveled with partner
A standard hotel, worth the price you pay.
Stayed 1 night in Sep 2022
Response from VIC on Sep 12, 2023
Thank you very much for your business.

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities, room comfort
I'd stay again anytime
Everything is updated and nice. Breakfast was included. Nice looking lobby and rooms are fine. Great Price. Very helpful people at desk.
Stayed 1 night in Sep 2022

4/10 Poor

Jermaine

Stayed 1 night in Sep 2022

2/10 Terrible

Israel

Stayed 1 night in Jul 2022
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.Thank you very much for your business.

4/10 Poor

Verified traveler

Disliked: Room comfort
Not worth it.
The person behind the counter wasn’t rude but not at all friendly. The carpet was sticky, there was no conditioner, and the towels felt like sandpaper. They only has a waffle machine, coffee and orange juice. I wasn’t expecting much but perhaps some fruit or a cheap muffin for those who don’t eat waffles. I am pretty sure the hotel across the parking lot was $10 more and would have been a better stay. It was disappointing even for a cheap hotel.
Stayed 1 night in Jul 2022

10/10 Excellent

Eric

Stayed 1 night in Jul 2022
Response from VIC on Sep 12, 2023
Thank you very much for your business.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2022
Response from VIC on Sep 12, 2023
Thank you very much for your business.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely would never stay at a hotel through them again let alone book through you’re app again. Not only did they refuse our service I was insulted.. asked my cc card limit … refused to let us even stay. We booked a 2 Queen bed room. When we walked in with our 2 kids they told us we only said 2 ppl and our kids were not allowed. We then tried to book another room with 4 ppl but with ya already paying for the first hotel room our card was declined. He then stated we need to have More credit line… absolutely disgusting service. We will never go through hotels. Com again let alone a super 8. I will contact everyone I can to make sure I am not charged.
Stayed 1 night in Jul 2022
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.NEW GM.Thank you very much for your business.

10/10 Excellent

susana

Stayed 1 night in Jun 2022
Response from VIC on Sep 12, 2023
THANK YOU FOR YOUR BUSINESSSEE YOU SOON.

6/10 Okay

Cheryl

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2022
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.NEW GM.Thank you very much for your business.

2/10 Terrible

Rafael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never going back
Stayed 1 night in Jun 2022
Response from VIC on Sep 12, 2023
Thank you very much for your business.

4/10 Poor

Nancy

Traveled with family
Liked: Cleanliness, property conditions & facilities
the property had been booked as pay-when- you arrive. But we received an alert from our credit card company that our card had been declined at the property early in the afternoon. When I called, the manager told us they were just checking to see if the card was valid and it was not pay upon arrival. Yet the card company reached us using that number and it worked when I gave it to him over the phone. If I had missed that email we would have not had a place to stay on a busy Friday night in Chicago. Expedia and the management need to figure out a way to make sure this practice DOES NOT continue. There are times when I am traveling that I do not have time to check emails and I am unlikely to use expedia and/or Super 8 again because of this problem
Stayed 1 night in Jun 2022
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.Thank you very much for your business.

6/10 Okay

Lee

Traveled with partner
Clerk not very friendly only 1 washcloth most people travel with a companion
Stayed 1 night in Jun 2022
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.NEW GM.Thank you very much for your business.

2/10 Terrible

Jeffery

Stayed 2 nights in Jun 2022
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.Thank you very much for your business.

6/10 Okay

Melanie

Stayed 1 night in Jun 2022
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.NEW GM.Thank you very much for your business.

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the Breakfast was non-existent and on the first morning, Sunday morning the Orange juice was just water.. -
Stayed 2 nights in May 2022
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.NEW GM.Thank you very much for your business.

6/10 Okay

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No Wifi, no breakfast which was not good but I wish they would have told us at check in so we could have made other arrangements. But they actually told us breakfast would be from 6-9. The bathroom floor and shower were very slippery. Think it was related to the cleaning solution. But I can overlook it all because the water pressure in the shower was fabulous.
Stayed 1 night in May 2022
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.Thank you very much for your business.

4/10 Poor

Rich

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The showers was at best luke warm even when running the water for at least 5 min. The shower head was also leaking and shooting up against the wall, which I alerted the front desk to at checkout.
Stayed 1 night in Mar 2022
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.NEW GM.Thank you very much for your business.

6/10 Okay

Don

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The only word that i can use in reference to the Super 8 by Wyndham is dry. I stayed there two nights and all i experienced was the bed, the bathroom, and the small TV. The only highlight was my walk across the parking lot to the Holiday Inn next door to eat and drink at the Bennigan's that is on their property. Then, it rained on me as I walked back. Also, it took them Super 8 three days to get me a receipt.
Stayed 2 nights in Mar 2022
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.Thank you very much for your business.

4/10 Poor

Scott

Traveled with group, Business traveler
Disliked: Staff & service, amenities
Advertisement said continental breakfast and there was nothing because of Covid. Super 8 failed big time and could have made different arrangements and let customers take things back to there rooms. wrap danish, have fruit, cereal and milk and coffee. I asked for extra coffee and only received 1 to make in the room. Maybe look at competitors to see what they have done. Will never book again with Super 8
Stayed 4 nights in Feb 2022
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.NEW GM.Thank you very much for your business.

2/10 Terrible

Craig

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much noise and foot traffic throughout the night. Manager very rude
Stayed 1 night in Jan 2022
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.Thank you very much for your business.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.NEW GM.Thank you very much for your business.

2/10 Terrible

Terrance

Stayed 1 night in Oct 2021
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.Thank you very much for your business.

2/10 Terrible

Hydraulic Repair

Stayed 1 night in Oct 2021
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.NEW GM.Thank you very much for your business.

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.NEW GM.Thank you very much for your business.

4/10 Poor

Mindy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.NEW GM.Thank you very much for your business.

6/10 Okay

Ray

Stayed 1 night in Aug 2021

6/10 Okay

Tim

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The tub-showers are very slippery. This is no place for elderly or folks with balance problems. The advertised morning breakfast was virtually nothing. Not even fresh coffee. All other hotels in the immediate area offered breakfast. I checked. I could hear the people above us walking around. All in all a cheap hotel that doesn't deliver on its advertised amenities.
Stayed 6 nights in Jul 2021

2/10 Terrible

Tashona

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021
Response from VIC on Sep 12, 2023
SORRY PLEASE ACCEPT OUR APOLOGY.THANK YOU FOR FEEDBACK WE WILL CORRECT OUR SELF, SEE YOU SOON.NEW GM.Thank you very much for your business.