Ratings based on 772 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from BEIRUT

very good hotel with good breakfast

Posted Apr 1, 2018
Pros: every thing
Cons: nothing
Location: not far from the historical down town
i have had a good stay at this hotel , very near to the train station and to the bus station
Comment from Hotel Management
Apr 9, 2018 by Katharina Hufnagl Quality management, Hotel Management
Dear Mrs. Hanna, thank you very much for your feedback! We are happy that you had a good time in our hotel and hope to welcome you back soon in Salzburg! Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

great central hotel

Posted Mar 5, 2018
I really enjoyed staying here. Its near the main rail station, stores, and restaurants. Breakfast was good. Room was very nice and comfortable. The staff was friendly and helpful. I would like to stay here again.
Comment from Hotel Management
Mar 6, 2018 by Katharina Hufnagl Quality management, Hotel Management
Dear guest Anonymous! Thank you for sharing a wonderful feedback from your recent experience at our hotel. We are glad you loved your stay at our hotel and hope we will welcome you soon back! Kind regards from Salzburg,
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable - Good Value

Posted Feb 12, 2018
Nice clean hotel, good breakfast, situated about a mile from the Old Town with on site parking. Would definitely recommend and stay there next time in Salzburg.
Comment from Hotel Management
Feb 14, 2018 by Katharina Hufnagl Quality management, Hotel Management
Dear guest Anonymous, thank you for your great review! We are really glad to read that you were satisfied with our hotel, the location and our rich breakfast buffet. Thank you also for your recommendation! We thank you for your time and are looking forward to welcoming you again. Best regards from Salzburg,
5 out of 5
by A verified traveler

Great stay!

Posted Jan 14, 2018 on Hotels
We stayed in January and found the hotel to be very nice. The hotel located just 5 minutes walk from the main station and make it easier to catch a bus around town. The hotel has very good decoration, nice and clean overall. Staff was very friendly and with very good english. Check-in was no hassle. They provide us with information around town and attraction. The room was spacious and clean overall, although there’s a little stained on the curtain but it was kinda hidden away and not trouble us in anyway. The breakfast was very good with good selection of food and they were delicious overall. Big plus on the “spice” section that has numerous type of salt and spice from around the area. From the hotel you can walk to the center of the town and most of attraction in about 15-20 minutes if you want to walk through the town. You can also just walk few steps and hop on the bus from the center station. We had a pleasant stay here and would recommended anyone :)
Comment from Hotel Management
Jan 22, 2018 by Katharina Hufnagl Quality management, Hotel Management
Dear guest Makanun, thank you for your wonderful feedback from your recent experience at our hotel! We are always happy to read if our guests feel comfortable with us. I also appreciate your fabulous review concerning our hotel decoration and our staff! We also thank you for the feedback regarding one of our curtains. Of course, this was renewed immediately! We would like to thank you for the information and at the same time we regret the inconvenience. Finally, we are pleased that we were able to convince you of our regional salt and spice section at breakfast. We wish you all the best and would be very happy to welcome you in Salzburg again. Best regards
4 out of 5
by A verified traveler

Thanks for the kind and honest service

Posted Jan 10, 2018 on Hotels
I really appreciate that a room cleaning lady picked-up my phone and past it into the hotel lobby. I realised that i lost my IPhoneX after check-out and even had no idea where I lost it. However, the hotel tried to contact to my husband's phone and return it to us. Such a kind and honest hotel service! Beacuse of that we have to take a train to get to next destination in a short mins, we couldn't really say thanks. I really appreciate for your hotel service.
Comment from Hotel Management
Jan 22, 2018 by Katharina Hufnagl Quality management, Hotel Management
Dear guest Anonymous! We really appreciate that you took the time to share your impressions with us. We are pleased that we could assist in finding your phone. Of course, I will gladly share these words of praise with our staff. We hope you had also a good time at your next destination and hope to welcome you back sometime in our hotel! Wintry greetings from Salzburg,
5 out of 5
by A verified traveler

Posted Jan 9, 2018 on Hotels
Very nice hotel to stay and relax. Staff is very friendly and helpful.
Comment from Hotel Management
Jan 22, 2018 by Katharina Hufnagl, Quality management, Hotel Management
Dear guest Opapen! We are glad to read that you enjoyed your stay in our hotel! It is really nice to read, that you were satisfied with our friendly and helpful staff and at the same time we hope that we were able to convince you of our hotel equipment and the location. We cannot wait to welcome you back! Wintry greetings
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 8, 2018 on Hotels
3 out of 5
by A verified traveler

Posted Dec 30, 2017 on Wotif
Staff weren't very friendly. Hotel is not what it seemed to be in the photos. Tried to charge extra. Breakfast was good
Comment from Hotel Management
Jan 22, 2018 by Katharina Hufnagl Quality management, Hotel Management
Dear guest Anonymous, thank you for your comment upon your stay. We are very pleased to read that you enjoyed our balanced range of regional and organic products for breakfast. All the more we regret that we could not convince you of our staff. Our staff is known for friendliness and helpfulness, so we regret your feedback. We also apologize that something went wrong with your bill and are glad that this could be clarified on your departure. We wish you all the best in the future and remain with best regards from Salzburg!
5 out of 5
by Aaron

Will stay again

Posted Dec 23, 2017 on Hotels
Great, clean and family run hotel. Short walk from the station. Good breakfast. Need to pay extra for tooth paste though.
Comment from Hotel Management
Dec 27, 2017
Dear Mr. Aaron, thank you very much for your great feedback and for all of your kind words. We are really glad to read that you were satisfied with us. We hope to welcome you again and wish you a happy New Year! Best regards from Salzburg, Katharina Hufnagl & Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Herefordshire UK

Nice family feel

Posted Dec 20, 2017
Family run feel to this boutique style hotel. Good location close to train and railway station with good access to the old town Hotel is clean and the breakfast is fantastic!
Comment from Hotel Management
Dec 22, 2017 by Katharina Hufnagl & Team , Hotel Management
Dear Pete, thank you for sharing a wonderful feedback from your recent experience at our hotel. We are really glad to read that you were satisfied with our hotel, the location and our rich breakfast buffet. We wish you and your family a merry X-Mas and a happy New Year! Best regards from Salzburg,