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Reviews of Comfort Suites

2.5 out of 5
Comfort Suites
215 Commerce Dr, Elizabethtown, KY

Reviews

8.4

Very Good

Rating 10 - Excellent. 328 out of 663 reviews" "
Rating 8 - Good. 216 out of 663 reviews" "
Rating 6 - Okay. 66 out of 663 reviews" "
Rating 4 - Poor. 29 out of 663 reviews" "
Rating 2 - Terrible. 24 out of 663 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good except for two things. The outlet in between the beds was not working so I couldn't run my cpap machine and the internet was very slow.
Stayed 1 night in Apr 2024

8/10 Good

Nancy, Cincinnati

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious suite with microwave and fridge
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 16, 2024
Thank you for taking the time to rate our property Nancy. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

6/10 Okay

Amanda

Traveled with family and small children
Liked: Cleanliness
Unaware that hot tub was not serviced. Pool area not clean and pool was cold. Limited breakfast options. New policy for $75 payment that gets reimbursed next day, cumbersome and unpleasant surprise on check in.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 16, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I know our new incidental policy is difficult to find out about at check in. I do apologize for the inconvenience that may have caused you all. As well as the cleanliness of our pool area. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Sherrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Thank you for taking the time to rate our property Sherrie! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

8/10 Good

Janell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was adequate for our needs driving through for the night. We stayed in their suite with diver of us. The room was very spacious! The couch slept like all the other pull-out couches (feeling the springs) but it was only for a night. Breakfast was good the next morning too.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Thank you for taking the time to rate our property Janell. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

2/10 Terrible

Jeannie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for the hot tub and pool amenities. The staff closed the pool area due to "fixing chemicals ' but didn't want to let people use the hot tub because it was "too much work to watch to make sure no one used the pool". I had ants in my room. There were dirty clothing items left in the parking lot. Their back door was left repeatedly unlocked.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 7, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our pool is an amenity that is enjoyed by many of our guests. Not having access to it, must have been frustrating. Also, having to deal with ants in the room is horrible! These issues will be addressed with our staff, alongside with the issue of the back door being unlocked. Again, would like to apologize for having a terrible stay with us. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was large, very comfortable & clean
Stayed 2 nights in Dec 2023
Response from Hotel Management on Mar 7, 2024
It is very good to hear that your stay with us was clean and very comfortable James! Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Room was quiet and it had a good breakfast.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 7, 2024
We are so glad you had an amazing quiet experience! Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 7, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nikki Manges on Jan 25, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nikki Manges on Jan 25, 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. I would like to apologize on our behalf for not meeting your expectations during your stay with us. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Peter Tarrant, Jr. on Jan 17, 2024
Thank you for taking the time to rate our property! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

6/10 Okay

Augean

Stayed 5 nights in Dec 2023
Response from Peter Tarrant, Jr. on Jan 8, 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

8/10 Good

Marissa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Peter Tarrant, Jr. on Jan 5, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

8/10 Good

Timothy

Stayed 21 nights in Dec 2023
Response from Peter Tarrant, Jr. on Jan 5, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Tatyana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on Jan 2, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Peter Tarrant, Jr. on Jan 2, 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on Jan 18, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to get my room key card reprogrammed every night. But other than that frustration, it was a goof stat
Stayed 3 nights in Dec 2023
Response from Peter Tarrant, Jr. on Jan 2, 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on Jan 2, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

REBECCA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and accessible for my sister and mom.
Stayed 2 nights in Dec 2023
Response from Peter Tarrant, Jr. on Jan 2, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Rolms were comfy and cozy!
Stayed 2 nights in Dec 2023
Response from Peter Tarrant, Jr. on Jan 2, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

6/10 Okay

Charles

Traveled with family
Liked: Cleanliness, staff & service
Clerk was sweet. Room - thermostat didn't work right, clock wasn't working, beds and pillows were comfortable, had to hold handle down to flush, vending machine was out of order. Breakfast - food was cold, orange juice watery, no apple juice.
Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on Jan 2, 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Peter Tarrant, Jr. on Jan 2, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

6/10 Okay

Carla

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Found crumbs in the bed when I pulled the sheets back. Amenity we’re closed.
Stayed 1 night in Nov 2023
Response from Peter Tarrant, Jr. on Jan 2, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kelley

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the room on the spur of the moment to split our trip up. Everything was amazing. Kids wished the pool was open but unfortunately it was not. Other than that, there were no issues at all.
Stayed 1 night in Nov 2023
Response from Peter Tarrant, Jr. on Jan 2, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

8/10 Good

Sharron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Convenient, great price, clean and very accommodating.
Stayed 1 night in Oct 2023

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Emma

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The only reason we booked here was because they had a pool and hot tub. When we got there they had a sign hanging up saying they were out of order. No one bothered to let me know they were out of order. I would have canceled our booking and went with another hotel. Since we didn’t have the pool or hot tub we decided to watch tv, well half of the channels didn’t work that were listed. Even the vending machine wouldn’t half work, it wouldn’t take any bills and they wouldn’t help with it or give any change. We should have stayed somewhere else.
Stayed 1 night in Oct 2023

10/10 Excellent

JERI

Stayed 1 night in Oct 2023
Response from Peter Tarrant, Jr. on Jan 2, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

8/10 Good

David

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not good
When we got to the hotel the front desk staff was rude. As I had checked in and gave him my card my husband walked over to the pool doors where it said closed... this was the main reason we chose the hotel. The front desk staff never said anything about it being closed and then was rude when my husband asked how long it would be closed for her said a couple of weeks. We asked to have our money refunded and the front desk refused. He also lied when hotels.com called him and said "he had no guests by that name". We still went to the room and I called Hotels.com to figure out how to get transferred to a different hotel with the accommodations that we were paying for. They got us moved to another hotel but we did have to pay for both hotels as the comfort suites told us " I can't refund your money". It took 7 days before we got our money back when we were there a whole hour. The whole ordeal ended up taking 2 hours to get straighten out by the time I argued with them and checked into the hotel across the street. I have always stayed at comfort suites but this makes me think twice about ever going back.
Stayed 3 nights in Oct 2023

8/10 Good

Stacy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Oct 2023

10/10 Excellent

Shawn

Stayed 1 night in Oct 2023

10/10 Excellent

Ned

Friendly staff and clean property
Stayed 1 night in Oct 2023

10/10 Excellent

Philip

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and clean and very comfortable. Very polite staff and helpful. Our dislike would be the smell of the room as we ran the a/c the smell of cigarette smoke was in the room which gave us a difficult to breathe thru the night
Stayed 1 night in Oct 2023

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Swimming Pool and Hot Tub were down. Everything else was good!
Stayed 1 night in Oct 2023

6/10 Okay

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly!! Room was good. Cable TV kept messing up though.
Stayed 1 night in Oct 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We actually got there late on Sunday night. We were sitting in stopped traffic down past Louisville & did not get to the hotel until 11 pm. We were there only a few hours but was nice. We saw the breakfast but did not eat. We had to get to the hospital. My brother was having surgery. Thanks for making it an affordable place for us to get some sleep & be gone quickly. The hospital was only 10 minutes away.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Everyone at the hotel was very nice. The breakfast had a lot of good choices, and even our last day there, the breakfast was out early so we could grab some before leaving for the airport. I loved the pillows here and the little couch & ottomans in the room. Very comfortable!
Stayed 1 night in Sep 2023

8/10 Good

Katrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean, great location, excellent staff. The room was spacious and comfortable- especially the beds. A few minor inconveniences like the pool was down for maintenance, not celiac friendly and the tv was difficult to use but overall a great stay. The staff did what they could to help.
Stayed 3 nights in Sep 2023

8/10 Good

Mariana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was pretty clean. I enjoyed the breakfast & staff was pleasant
Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Very helpful customer service. Thank you!
Stayed 1 night in Sep 2023

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay real nice and comfortable
Stayed 2 nights in Sep 2023

2/10 Terrible

Mark, Greenville

Upon arrival to the property on Friday, September 15th, Comfort Suites advised me that they never received a booking from Expedia. Had to make separate accommodations at a different hotel Disappointed with experience with Expedia. Requesting a refund from Expedia.
Stayed 2 nights in Sep 2023

10/10 Excellent

Charlie, Lexington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too busy. Tucked away towards the back of the built up area of motels and restaurants
Stayed 1 night in Sep 2023