Ratings based on 214 Verified Reviews

3.5 out of 5
59% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Michigan

Convenient off I 65

Posted Jan 26, 2018
Everything was fine at this hotel but the bathroom. It needs repair as there is water damage on the wall outside the tub. The shower walls had mold on them. The floors look like they hadn’t had a cleaning in months. The corners and the edges were visibly dirty.
Comment from Hotel Management
Feb 4, 2018 by Deborah, Hotel Management
Dear Karen, We would like to thank you for taking the time to post a review online. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Deborah Andrew Reputation Manager Quality Inn & Suites
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2017
We like it so far. Its very clean and roomy compared to other hotels we've been to.
Comment from Hotel Management
Dec 24, 2017 by Deborah, Hotel Management
Dear Anonymous, We would like to thank you for taking the time to post a review online. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Deborah Andrew Reputation Manager Quality Inn & Suites
4 out of 5
by Norman

Quality inn and suites Elizabehtown Ky

Posted Nov 20, 2017 on Hotels
Fast check in. Great staff. Good breakfast. The bed was very comfortable. The layout of the motel is very different. Some of the carpets are in need of replacement. Our stay was very good.
Comment from Hotel Management
Dec 19, 2017 by Deborah, Hotel Management
Dear Norman, We would like to thank you for taking the time to post a review online. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Deborah Andrew Reputation Manager Quality Inn & Suites
3 out of 5
by Jim

Posted Nov 17, 2017 on Hotels
TV service was NO GOOD AT ALL! And the hotel staff seemed not the least bit concerned at all! They said TVs were brand new, or service was just switched to, and they didn't have all the issues settled yet.
Comment from Hotel Management
Dec 19, 2017 by Deborah, Hotel Management
Dear Jim, We would like to thank you for taking the time to post a review online. I am sorry for the issues you had with the TV and how the staff handled it. .They should have tried to figure out what was wrong with the TV or called someone that could. I have passed this information along to the General Manager. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Deborah Andrew Reputation Manager Quality Inn & Suites
5 out of 5
by Donna

Posted Nov 13, 2017 on Hotels
Service with smile was lacking upon checking. Not very customer friendly.Room stay was quite good. Breakfast was nice.
Comment from Hotel Management
Dec 19, 2017 by Deborah, Hotel Management
Dear Donna, We would like to thank you for taking the time to post a review online. I have passed this information along to our General Manager so he can address this issue with the clerk that checked you in. I am happy that you were able to have a nice breakfast and a nice stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Deborah Andrew Reputation Manager Quality Inn & Suites
3 out of 5
by A verified traveler

Not clean at all

Posted Nov 9, 2017 on Hotels
Comfortable bed, but bathroom was filthy, room smelled musty, like it had been flooded previously. Plunger sitting in the bathroom.
Comment from Hotel Management
Dec 24, 2017 by Deborah, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to post a review online. I want to apologize for the condition you found your room in. I have passed this information along to the General Manager so that he can address this issue with the housekeeping staff. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Deborah Andrew Reputation Manager Quality Inn & Suites
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful, if a bit sparse. But no problems!

Posted Nov 7, 2017
Pros: Easy access to route.
Location: I’m a western landscape photographer, so I’ve used this lodging when working on weddings and landscapes. Great company.
Great location, I’ve stayed there multiple times. They have been clean and affordable.
Comment from Hotel Management
Dec 24, 2017 by Deborah, Hotel Management
Dear Rory, We would like to thank you for taking the time to post a review online. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Deborah Andrew Reputation Manager Quality Inn & Suites
4 out of 5
by Paul

Posted Nov 6, 2017 on Hotels
Comment from Hotel Management
Dec 24, 2017 by Deborah, Hotel Management
Dear Paul, We would like to thank you for taking the time to post a review online. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Deborah Andrew Reputation Manager Quality Inn & Suites
4 out of 5
by A verified traveler

Posted Nov 6, 2017 on Hotels
Comment from Hotel Management
Dec 24, 2017 by Deborah, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time to post a review online. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Deborah Andrew Reputation Manager Quality Inn & Suites
4 out of 5
by Clarence

Posted Nov 2, 2017 on Hotels
Breakfast was clean and great never had blueberry waffles from a hotel ;)
Comment from Hotel Management
Dec 24, 2017 by Deborah, Hotel Management
Dear Clarence, We would like to thank you for taking the time to post a review online. If you liked our blueberry waffles, you will have to come back to try the cinnamon roll waffles. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Deborah Andrew Reputation Manager Quality Inn & Suites