Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Spark by Hilton Shepherdsville Louisville South

2.5 out of 5
Spark by Hilton Shepherdsville Louisville South
130 Spring Pointe Dr, Shepherdsville, KY

Reviews

8.4

Very Good

Rating 10 - Excellent. 293 out of 601 reviews" "
Rating 8 - Good. 190 out of 601 reviews" "
Rating 6 - Okay. 60 out of 601 reviews" "
Rating 4 - Poor. 33 out of 601 reviews" "
Rating 2 - Terrible. 25 out of 601 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

sarra

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
So when I booked this hotel, I feel like I should have been informed that it was under construction.. Dusty, unfinished and smelled like paint.. Which bothered my sons asthma.. The room was renovated but was missing a suitcase stand and the bedding for the pullout sofa.. when we asked for the bedding they gave us one sheet and a blanket that looked like it was dragged throw the parking lot.. The wall paper in the shower was dirty too.. The continental breakfast was terrible. There wasn’t much selection. It was bagels, yogurt and plastic wrapped muffin..
Stayed 1 night in Mar 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Need taller toilets.
Stayed 1 night in Mar 2024

6/10 Okay

Robin

Traveled with partner
Liked: Cleanliness, staff & service
Under renovation
Stayed 1 night in Mar 2024

6/10 Okay

Arthur

Traveled with partner
Liked: Cleanliness, staff & service
Liked the stay.
Stayed 1 night in Feb 2024

2/10 Terrible

Douglas

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
first, the motel was being renovated on the first floor so all the amenities as pictured in the ads were unavailable. They offered a reduction in the bill but there is no way to claim that through Expedia as they had already been paid. Second, there were some sort of bugs in the bed. After the two day stay, on the drive home, I developed over 60 welts from bug bites everywhere my skin was uncovered while sleeping. The hotel said they checked the room, found nothing in the bed where I slept, but exterminated anyway. There was nowhere else I would have got into anything and I was an idiot for not checking when I got there. Lesson Learned. My stay was February 23 & 24, 2024
Stayed 2 nights in Feb 2024

8/10 Good

Kathleen, Belmont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is no longer a sleep inn and the brickwork has been painted white, black and purple. It is undergoing renovation so the grab ang go bfast was bad and the first floor was pretty dusty. However, our room was clean and nice.
Stayed 1 night in Feb 2024

6/10 Okay

Justin, Loogootee

Liked: Staff & service
Stayed 8 nights in Feb 2024

2/10 Terrible

Victoria

Traveled with family
This was a DISASTER AND DANGEROUS! They were “remodeling”. The pool, exercise center and breakfast were NOT even open. There was NO flooring in the lobby and in front of the elevators. One elevator did work. The door was just open. The beds were aweful also. The worker started riveting or something directly under our room at 8 am. When I told the manager , she basically called me a liar! Saying they were just getting there at 9 when we checked out! I have pictures! The ice maker was disgusting, dirty and in a room with no floor and stained walls and even an empty bottle in the corner! It was uninhabitable!
Stayed 1 night in Feb 2024

2/10 Terrible

James

Traveled with partner
Disliked: Amenities, property conditions & facilities
Property under reconstruction without advanced notice which means I had a Motel 6 experience at a premium motel price. I was definitely taken advantage of and should have either been informed and charged an appropriate price. The attempt at breakfast was a joke.
Stayed 1 night in Feb 2024

6/10 Okay

Charles

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Biggest complaint so far is that they are under renovations, the place is pretty torn up, and we were not made aware of this situation. Guy at the desk who greeted us was friendly and efficient. Breakfast area is under construction so offerings are very limited. We're hearing traffic noise from the interstate and train whistles
Stayed 1 night in Feb 2024
Response from Dawn on Feb 2, 2024
Thank you for taking the time to leave us a review. I want to apologize for the renovations and the limited breakfast options. We are working hard daily to get these renovations complete and excited to see the finished product. I hope you give us another chance in the future and see the changes.

6/10 Okay

Kenneth

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The place was under construction & that wasn’t disclosed prior to booking. We wouldn’t have booked if we’d known the place was going to be in shambles, all of the amenities were unavailable, and there’d be a ton of construction racket.
Response from Dawn on Jan 29, 2024
Thank you for taking the time to leave us a review. We do apologize that renovations have a lot of our areas shut down. It is posted on our 3rd party sites under - about hotel- We look forward to the completed project and hope you will give us another chance in the future.

2/10 Terrible

Hemant

Disliked: Cleanliness, staff & service, property conditions & facilities
Under renovation, didn’t have any lobby
Stayed 3 nights in Jan 2024
Response from Dawn on Jan 29, 2024
Thank you for taking the time to leave us a review. We do apologize that renovations have a lot of our areas shut down. It is posted on our 3rd party sites under - about hotel- We look forward to the completed project and hope you will give us another chance in the future.

10/10 Excellent

Stanley

Stayed 1 night in Jan 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service
The staff were very friendly and helpful. Unfortunately, our room was not ready at 2:30 and we had to wait. No big deal. Will be a great place after the remodeling is complete.
Stayed 2 nights in Jan 2024

10/10 Excellent

Shaker

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Dec 2023

8/10 Good

Angela

Stayed 1 night in Dec 2023

10/10 Excellent

Martha

Stayed 1 night in Dec 2023

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last Minute Oasis
My stay was not planned. My U-Haul broke down and the Sleep Inn & Suites Shepherdsville Louisville South was the closest hotel. I was blown away at how welcoming the staff was and BREAKFAST: WOW!
Stayed 1 night in Dec 2023
Response from Dawn on Dec 26, 2023
Thank you for taking the time to leave us a wonderful review. Your feedback is important to us and we hope to see you again in the future.

10/10 Excellent

Marguerite

Stayed 1 night in Dec 2023

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome breakfast! Excellent value overall.
Stayed 1 night in Dec 2023

10/10 Excellent

Haley

Stayed 2 nights in Dec 2023

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we found wrong was the biscuits at breakfast they were very hard. Plus the juice machine was broken and felt they needed an option for non coffee drinkers
Stayed 1 night in Dec 2023

6/10 Okay

Don

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Brianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, nice breakfast options and fresh cookies upon check in.
Stayed 3 nights in Nov 2023

6/10 Okay

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pros: Awesome staff, check in and out was fast and easy, the room was clean, plenty of towels, in a great location to restaurants and highway access to Louisville. Cons: The beds were a firm spring mattress that sagged a bit in the middle. Behind the TV was dusty and there was drywall dust in the stairwell. Excessive login requests for the internet on all devices (and Chromecast wouldn't connect) but the Internet worked fine when connected. Overall if the beds were upgraded we would stay there again. None of the rest was a deal breaker.
Stayed 3 nights in Nov 2023
Response from Dawn Judware on Nov 27, 2023
Thank you for taking the time to leave us a review. Feedback from our guest is important to us We are currently under renovation and updating all rooms and beds. We look forward to our new look and hope to see you again in the future.

10/10 Excellent

Ida Ann

Stayed 2 nights in Nov 2023

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was quick and easy. The room was clean.
Stayed 1 night in Nov 2023
Response from Dawn Judware on Nov 27, 2023
Thank you for taking the time to leave us a great review. Your feedback is important to us and we look forward to seeing you again in the future.

10/10 Excellent

Shauna

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

James

Stayed 1 night in Nov 2023

8/10 Good

Harley

Stayed 1 night in Nov 2023

8/10 Good

Alexander

Traveled with group
Liked: Cleanliness, staff & service, amenities
Hotel was clean, friendly staff, nice breakfast. It’s had some basic updates in the rooms but not many elsewhere. Slow-close hinges on the doors would make a huge difference; you could hear them slamming loudly all night.
Stayed 1 night in Nov 2023
Response from Dawjn Judware on Nov 6, 2023
Thank you for taking the time to leave us a review. Your feedback is important to us and we look forward to seeing you in the future.

4/10 Poor

Lindsey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Okay amenities for a high price point
It was just okay. The floor in our room was disgusting and stained, and there were hairs in the bathroom. Breakfast was excellent and kids enjoyed the pool. The front desk clerk was rarely there, which was frustrating. We had to wait 10 mins to check in when there was no one else around.
Stayed 1 night in Nov 2023
Response from Dawn Judware on Nov 6, 2023
Thank you for taking the time to leave us a review. Your feedback is important to us and want to apologize you the wait to get you checked in.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped for night at this hotel on our way home from a funeral. The room was clean, large, and the breakfast options the next morning were stellar. We would definitely stay here again and would recommend it to anyone staying in the area. Also, check out Cattleman’s Roadhouse for a meal. Wonderful a good and great service!
Stayed 1 night in Oct 2023
Response from Dawn Judware on Oct 30, 2023
Thank you so much for your wonderful review. We are pleased to hear you had a good stay. We are so sorry for the loss of your loved one.

10/10 Excellent

diane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ellen, Daytona Beach

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

8/10 Good

Marc-Adam

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice room. Only stayed one night but i wish my other rooms i was in was this nice. I love the shower
Stayed 1 night in Oct 2023
Response from Dawn Judware on Oct 23, 2023
Thank you for taking the time to leave us such a great review. Your feedback is important to us and we look forward to seeing you again in the future.

10/10 Excellent

Lealon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect! The room was spotless and even had a coffee maker and iron and ironing board. That was very nice. I told my husband on our next trip to Kentucky i will only accept a room here at sleep inn. I was very impressed and have reccomended that too visit Sleep inn. Thank you. Lee & Betty Mitchell
Stayed 1 night in Oct 2023
Response from Dawn Judware on Oct 11, 2023
Thank you for taking the time to leave us such a great review. We are pleased to hear you enjoyed your stay. Your feedback is important to us and we look forward to seeing you again in the future.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off interstate and had a good restaurant within walking distance
Stayed 2 nights in Aug 2023

10/10 Excellent

reuben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and my room was better than expected. Hotel parking could be a tad bit larger, but to be fair the hotel was sold out so it's probably not a real issue. The Complimentary breakfast is great, ranging from pancakes to donut holes a grab and go coffee. Overall a great hotel experience that won a repeat customer!
Stayed 2 nights in Sep 2023

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the closeness to the venue we attended but I thought the price was high for a one night stay
Stayed 1 night in Sep 2023

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Stacy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with the hotel and enjoyed our stay
Stayed 2 nights in Sep 2023

8/10 Good

Catherine

Stayed 1 night in Sep 2023

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean accessible to all shopping needs close to restaurants staff was very polite
Stayed 3 nights in Sep 2023