Ratings based on 274 Verified Reviews

3.2 out of 5
69% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2017
the pool is nice, no breakfast, rooms had a bunch of stains on the floor
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2017
The pool was closed for our entire stay but the staff did what they could to make it right. This is a older hotel but it has a great location and is clean. We had a wonderful time on our trip!
Comment from Hotel Management
Apr 25, 2017 by David R. Zornes; CEO, Hotel Management
We apologize the pool was not available during your stay. Thanks for staying with us and glad to hear our staff treated you well.
4 out of 5
by A verified traveler

Posted Feb 21, 2017 on Hotels
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Greetings, Valued Guest! Thank you for your rating of and choosing the High Desert Inn. --- Griffeth B.
4 out of 5
by KATHLEEN

Posted Feb 18, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Greetings, Kathleen! Thank you for your rating of the High Desert Inn. We hope that you will join us again for another great stay. --- Griffeth B., Guest Services Supervisor
2 out of 5
by A verified traveler

Posted Jan 29, 2017
Room was crappie toilet was broken room was cold room to door leaks alot of air.
Comment from Hotel Management
Feb 2, 2017 by David R. Zornes; CEO, Hotel Management
We are very sorry you experienced issues on your stay with us. Department heads have been notified. Again, our apologies to you.
4 out of 5
Recommended
for Everyone
by A verified traveler from new Zealand

Gym and pool

Posted Jan 23, 2017 on Orbitz
The rooms were comfortable. The gym was open early in the morning, as was the pool. The staff was great. Very friendly and helpful.
Comment from Hotel Management
Jan 26, 2017 by David R. Zornes; CEO, Hotel Management
Thank you for choosing the High Desert Inn. We are glad to hear that you had a good stay with us. We look forward to seeing you again soon!
2 out of 5
by Grady

Posted Jan 21, 2017 on Hotels
The heat system in the room was not working properly, was very cold and then when we went to take a shower the water was only very warm, not hot. We told the girl at the front desk but to no avail.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for choosing the High Desert Inn. We are sorry the water was not hot enough for you. The issues in your room have been reported to our engineering department. Again, our apologies to you.
2 out of 5
by A verified traveler

okay if your looking for something cheap.

Posted Jan 14, 2017
Very Old outdated room, torn sheets, stained carpet. has a door on the outside so you can park right outside room but also has door inside that you have to use to go in because room keys don't work on outside door. Wouldn't stay here again unless I needed a really cheap room.
Comment from Hotel Management
Jan 18, 2017 by Griffeth B., Guest Services Supervisor, Hotel Management
Greetings, traveler! I'm so sorry to hear that our Front Desk team did to rectify the issues you outlined in your review. The parking lot door to your room should have worked after the deadbolt was unlocked. I will be forwarding your comments to our housekeeping and maintenance departments to prevent such issues from occurring again. It is my hope that you will rejoin us for the 5-star, valuable experience you deserve. Thank you for choosing the High Desert Inn!
5 out of 5
by Lance

Posted Jan 7, 2017 on Hotels
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
Greetings, Lance! Thank you for your rating of the High Desert Inn. We appreciate the opportunity to serve you here in Elko, NV and hope that you will rejoin us for another 5-Star experience! Thanks again, Griffeth B. - Guest Services Supervisor
5 out of 5
by Micheal

Great hotel

Posted Jan 3, 2017 on Hotels
Great place to stay very nice & clean helpful staff!
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for choosing the High Desert Inn. Thank you for letting us know that our staff took care of you. Please come and visit us again soon!