Ratings based on 663 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
Nice breakfast bar. Friendly staff. Close to interstate highway.
Comment from Hotel Management
Dec 10, 2017 by RICHARD, Hotel Management
THANK YOU SO MUCH FOR STAYING WITH US
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas,TX

Posted Nov 25, 2017
The hotel is located in a quiet and secluded area but with easy access to the highway. The facility was clean and the staff was polite.
Comment from Hotel Management
Nov 25, 2017 by RICHARD, Hotel Management
THANK YOU FOR STAYING WITH US
4 out of 5
Recommended
for Everyone
by A verified traveler from Gaithersburg MD

Nice hotel

Posted Nov 16, 2017
This was a nice place. Only problem. They charged mote money than agreed The person that answered my complay was not polite
Comment from Hotel Management
Nov 25, 2017 by RICHARD, Hotel Management
SORRY ABOUT THAT AND THANK YOU FOR STAYING WITH US
2 out of 5
by A verified traveler

Paper thin walls

Posted Nov 12, 2017
Old hotel with very thin walls and ceilings. Could hear everything in every surrounding room.
Comment from Hotel Management
Nov 12, 2017 by richard, Hotel Management
sorry you didn't enjoy yourself and just letting you known that you are always to this facilities
1 out of 5
by A verified traveler from Rochester, NY

Unfriendly staff!

Posted Oct 25, 2017
Pros: Nothing
Cons: Customer Service and housekeeping skills
The staff at this hotel (Comfort Suites) act as though they have issues when someone is requesting a service. If you want your towels refresh daily, you will have to make a request at the front desk. Our room was never cleaned by housekeeping. When we bought this concern to the front desk, we were told that we could come get fresh towel, but they could not bring them to the room because there would be no one to watch the front desk. When I return home, I tried to reach out to the General Manger. I was told that she would call me back (she never did). I went to the Comfort Suites' business to print my boarding pass, my room key would not work. I went to the front desk to see if they would open the door for me, I felt as though I was bothering her. I will never stay here again
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place close to BWI

Posted Oct 24, 2017
Bonus is a great Mexican restaurant very close to hotel.
3 out of 5
by A verified traveler from new jersey

Posted Oct 10, 2017
Pros: Staff was very and room was clean.
Cons: Bathroom design. Make sure WiFi is working for guest.
Location: Horrible location. I was located in backroad of condo complex.
When I come in the desk cleck was on his cell phone. He was very professional when checking me in. He even ask if the was ok on the third floor was ok. When I went my floor it had no direction for room numbers. Example: 301-308 > , <309. I checked for WiFi to work on a project. No WiFi. I tried calling the front desk. I got no dial tone. I had to wiggle the wire to call. The front desk said a tech person was coming to fix it. No WiFi my one night. The most ridiculous thing I notice was all the towels located about the tub. Moisture can form on the other towels when taking a shower. It should have be located in the another area in the bathroom. The room was very clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
Rooms were nice. Hotel was packed that night but staff was nice, friendly and accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Nice hotel near baltimore

Posted Sep 28, 2017
We were pleased to find such a pleasant hotel near our friends, and so close to Baltimore. I would like a better selection of fruit in the morning, but that is always hit and miss anyway. We enjoyed our overnight.
4 out of 5
Recommended
for Everyone
by A verified traveler from Severn, MD

Overall pleasant

Posted Sep 19, 2017
Staff was very friendly and pleasant. Breakfast was pretty good. Room was comfortable. Pool was a little out dated. Overall it was a nice hotel.