Exterior

Reviews of Holiday Inn Express Hotel & Suites Columbia East - Elkridge, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 500 out of 919 reviews" "
Rating 8 - Good. 277 out of 919 reviews" "
Rating 6 - Okay. 70 out of 919 reviews" "
Rating 4 - Poor. 37 out of 919 reviews" "
Rating 2 - Terrible. 35 out of 919 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Natali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on Apr 18, 2024
Hello Natali,We appreciate you choosing to stay at our hotel and hope you had a pleasant experience. If you have any further feedback to share, please feel free to reach out to us.

8/10 Good

Aung

Liked: Cleanliness, staff & service, property conditions & facilities
I really like enjoying my trips
Stayed 1 night in Mar 2024
Response from Manager on Apr 17, 2024
Hello Aung, We are delighted to hear that you had a positive experience during your stay with us. Our team strives to ensure that every guest has a memorable and enjoyable visit. If you have any further comments or suggestions, please feel free to contact our management team directly. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Michael,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another fantastic experience.

8/10 Good

LAWRENCE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
More things to do around
Stayed 2 nights in Apr 2024
Response from Manager on Apr 14, 2024
Hello LAWRENCE,We appreciate your feedback and will share it with our team for consideration. Should you have further comments or suggestions, please feel free to contact management directly for assistance. Thank you for staying with us, and we hope to welcome you back in the future.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Bobby,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. Your satisfaction is our top priority, and we hope to welcome you back soon for another enjoyable stay!

8/10 Good

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I’m very please
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Shirley,to hear that you had a positive overall experience during your stay with us. Should you have any further feedback or suggestions, we encourage you to reach out to our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Jennifer A

Liked: Cleanliness, staff & service, property conditions & facilities
This property is the best. It was close to the airport and within 25 miles of the Glenmont metro station.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello Jennifer A,We are pleased to hear that you found our hotel's location convenient for your travels. Your feedback is greatly appreciated. Thank you for choosing to stay with us.

10/10 Excellent

SEOKWOO

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello SEOKWOO,We are happy to hear that you had a wonderful stay with us! Should you wish to share more about your experience, please feel free to contact us directly. We look forward to welcoming you back soon!

4/10 Poor

Xiaoping, Exton

Liked: Staff & service
Noisy and disappointing breakfast
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Xiaoping, We appreciate your feedback and regret to hear about your experience. Please know that we take all guest comments seriously to ensure improvements. Feel free to reach out to our management team to discuss your concerns in more detail. Thank you for staying with us.

10/10 Excellent

Eric

Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Eric,We're delighted to hear that you had an exceptional stay with us! Please do not hesitate to reach out if there is anything we can assist you with in the future.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Tiffany,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Marilou

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean. Had no issues checking in. Tenants where our room was is quite noisy even on the wee hours of the morning. No respect to people who were already sleeping. Other than that, we will use the same hotel in the future.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 5, 2024
Hello Marilou,We appreciate your positive feedback on the cleanliness and ease of check-in. We regret any disturbance caused by other guests and recommend reaching out to our team in the future so we can address any noise-related concerns promptly. We look forward to welcoming you back on your next visit.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how there was a giant in the area that the hotel was in.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Jessica,We're delighted to hear you enjoyed the unique surroundings near our hotel. It's great to know you found the location appealing during your stay. Thank you for sharing your positive experience with us.

10/10 Excellent

carolyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean. Smooth and easy check in and check out. Staff at front desk was friendly. Hotel breakfast was good. Rooms and bathroom were excellent and clean. Heating worked very well in the room. Shower was nice and warm. Toiletries were in the room. TV and internet was good. Pool was opened but water was cold. My 7 year old daughter was able to enjoy. Location a little far from shopping areas but there is a gas station and a strip mall close to hotel
Stayed 2 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello carolyn, We are pleased to hear you enjoyed our clean rooms and friendly staff. We're glad you found the check-in/out process smooth and that the breakfast met your expectations. Your feedback on our amenities is appreciated, and we're sorry to hear about the pool temperature. We'll ensure this is addressed for future guests to enjoy. Thank you for choosing to stay with us, and we hope to welcome you back soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very late check in. Gentleman at the counter was efficient and friendly. Room was clean and stay was quiet.
Stayed 1 night in Feb 2024
Response from Manager on Feb 3, 2024
Hello Julie,Thank you for taking the time to share your positive experience at our hotel. We are glad to hear that our front desk staff provided efficient and friendly service during your late check-in. It's also great to hear that your room was clean and that you had a quiet stay. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Hello James,Thank you for choosing our hotel for your recent stay. We greatly appreciate your positive rating and are glad to hear that you had a pleasant experience. Should you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back in the near future.

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel that was convenient to family with a very good breakfast selection. The only thing we didn't like was we were underneath someone who was playing music all night long to the point we couldn't sleep, and there was screaming and slamming of doors, etc.
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Barbara, Thank you for choosing our hotel for your recent stay and for sharing your feedback. We're glad to hear that you enjoyed our convenient location and the breakfast selection. We apologize for any inconvenience caused by the noise disturbance you experienced. We appreciate your understanding that each guest's behavior is beyond our control. Please don't hesitate to contact our management team directly to discuss this matter further.

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel that was clean and well maintained. Breakfast was nice and lots of options. The only thing we had a problem with was we were below someone who played music extremely loud all night, and you could hear screaming, shouting, and slamming doors. Granted it was a Saturday night, but feel staff should have taken care of that.
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Barbara, Thank you for your feedback and for choosing to stay with us. We apologize for any inconvenience you experienced due to noise disturbances. We understand the importance of a peaceful stay and will remind our staff to address noise-related issues promptly. We appreciate your review and hope to have the opportunity to welcome you back for an even better experience in the future.

6/10 Okay

Symone

Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Symone, We appreciate you taking the time to rate our hotel. If there is anything specific that you would like to share, please reach out to us directly so that we can address any issues and improve our services. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Charity

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and welcoming
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Charity,Thank you for your kind feedback! We strive to maintain a clean and welcoming environment for all our guests. We appreciate your positive review and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Chellsie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Chellsie,Thank you for your positive rating! We are delighted to hear that you had a wonderful experience during your stay with us. It was our pleasure to have you as our guest, and we hope to welcome you back again in the near future.

8/10 Good

deboarh

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello deboarh,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience overall. Should you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Getting what you pay for.
We booked a large room for a family of six, only had three sets of towels, called the front desk and was told abruptly we had to come down to get more. When we asked the front desk for more, we were originally told they were out of towels, ahe then went into a empty room and got us the sets we need for our kids. There was a TV obviously missing from the sitting area and multiple furniture prices were broken and damaged. But our was a quick trip and we didn't even unpack so it didn't bother us that much.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 10, 2024
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the towels and the condition of the room. We strive to provide prompt and efficient service, but it seems we fell short on this occasion. We appreciate your understanding and hope that despite these issues, your overall stay was satisfactory. Your comments have been noted for future improvements.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Dear Guest,Thank you for choosing our hotel for your stay! We appreciate your support and we're thrilled to hear that you had a wonderful experience with us. Should you have any future travel plans, we would be more than happy to welcome you back.

10/10 Excellent

Krystal

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello Krystal,We are delighted to hear that you had an excellent stay with us! Should you have any further feedback or comments to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Houman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from FD on Dec 31, 2023
Thank you very much. We appreciate your feedback.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Nicole,Thank you for choosing our hotel for your recent stay. We appreciate your perfect rating and are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or comments, feel free to reach out to us directly. We look forward to welcoming you back in the future.

2/10 Terrible

Chuck

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lousy staff. Unprofessional. Very rude. Disrespectful! No manners! Will never go back to this hotel due to several unprofessional staff They get an F. Very bad experience!!!
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Chuck, We apologize for any negative interaction you may have had with our staff during your stay. We take your feedback seriously and assure you that we will address this matter internally. We appreciate you bringing this to our attention and hope you give us another chance to provide you with the excellent service our guests normally receive.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my local self-care places
Response from Manager on Feb 9, 2024
Hello Katrina,Thank you for choosing our hotel as your local self-care destination. We appreciate your feedback and apologize for any inconveniences you experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. We encourage you to reach out to our management team directly with any specific concerns you may have.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and pleasant. I appreciate it
Stayed 1 night in Dec 2023
Response from Manager on Dec 27, 2023
Hello Katrina,Thank you for your kind words about our hotel! We are delighted to hear that you found it clean and pleasant during your stay. Providing a comfortable and enjoyable experience for our guests is our top priority. We hope to welcome you back again in the future for another wonderful stay.

10/10 Excellent

SEOKWOO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello SEOKWOO,We are delighted to hear that you had a wonderful experience during your stay with us. It was our pleasure to provide you with exceptional service and ensure your comfort throughout your visit. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, courteous and professional
Response from Manager on Feb 9, 2024
Hello Katrina,Thank you for sharing your feedback on your recent stay with us. We are pleased to hear that our focus on safety, as well as the courteous and professional service provided, made a positive impression. If you have any further comments or suggestions, please feel free to reach out to us directly. We appreciate your patronage and hope to welcome you back in the future.

10/10 Excellent

Richard, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and location!
Stayed 7 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Richard,Thank you for your kind feedback! We are delighted to hear that you enjoyed our service and found our location to be convenient. It was a pleasure having you as our guest and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jubin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Jubin,Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you found our hotel to be clean and quiet. We strive to provide a comfortable and peaceful environment for our guests. If you have any further comments or suggestions, please feel free to reach out to our management team directly.

10/10 Excellent

Tiffany

Traveled with partner
Everything was great, and I was allowed to check in early!
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Tiffany,Thank you for your kind feedback! We're thrilled to hear that you had a exceptional stay with us and that we were able to accommodate your early check-in request. Our team always strives to provide excellent service for our guests. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We hope to welcome you back soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room; good value
Clean, comfortable room. Good sized. "Separate seating area," as advertised, but really an extension of the bedroom so not really a separate space. The hotel is tucked behind a gas station and next to a small strip mall - hard to find. Better signage would help.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Steven,Thank you for taking the time to share your feedback with us. We appreciate your compliments on our clean and comfortable rooms. We apologize for any confusion regarding the "separate seating area" and will review our descriptions for accuracy. We also appreciate your suggestion for better signage and will take this into consideration for future improvements.

8/10 Good

Abdalla

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
It is good hotel to stay in
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Abdalla,We appreciate your kind words about our hotel and are glad to hear that you enjoyed your stay with us. We strive to provide a pleasant and comfortable experience for all of our guests. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us.

10/10 Excellent

Curtis

Stayed 1 night in Nov 2023
Response from Manager on Dec 9, 2023
Hello Curtis,We're thrilled to hear that you had a wonderful stay with us! Our team takes great pride in providing exceptional service and ensuring our guests have a memorable experience. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back to our hotel again soon!

8/10 Good

Loyce

Stayed 4 nights in Nov 2023
Response from Manager on Dec 7, 2023
Hello Loyce,We're glad to hear you had a positive experience at our hotel! If there's anything else we can do to make your next stay even better, please don't hesitate to reach out to us. We look forward to welcoming you back again soon.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Linda,Thank you for sharing your exceptional rating! We are thrilled to hear that you had a memorable experience during your stay at our hotel. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another remarkable stay.

10/10 Excellent

Daniela

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Daniela,We're delighted to hear that you had a fantastic experience at our hotel! Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. If you have any additional feedback or if there's anything else we can do for you, please don't hesitate to reach out to us. We look forward to welcoming you back on your next visit!

10/10 Excellent

Katrina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was easy and I received excellent customer service. I felt comfortable the whole time I was there. Also breakfast was great.
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Katrina, Thank you for choosing our hotel for your stay. We appreciate your positive feedback on our smooth check-in process and excellent customer service provided. It's wonderful to hear that you felt comfortable during your time with us. We're glad you enjoyed our delicious breakfast as well. Your satisfaction is our priority and we hope to welcome you back in the future.

2/10 Terrible

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
No hot water.
There was an issue with the boiler system causing there to be no hot water in the hotel. This is an issue that should have been addressed during check in, however hours later I found out through trying to shower. When I notified the front desk they said it would be handled in a hour and a half. Once I finished with my day hours later there was still no hot water. The next morning, we were told it wouldn't be fixed until 4pm and our checkout was at 11am. We were forced to stay here without prior knowledge at check-in and had already paid. However, had we been informed at check-in we could've made the decision to switch.
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the boiler issue during your stay. We understand the frustration this may have caused you, and we apologize for not providing you with timely information. We will use your feedback to improve our communication in such situations in the future.

2/10 Terrible

Kimberly

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There was not hot water. Staff was overwhelmed and unkind to customers
Response from FD on Nov 6, 2023
We deeply apologize for this. We are working hard to fix this issue.

4/10 Poor

Darren

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Hotel had no hot water! Not great especially being there for lacrosse tournament
Stayed 1 night in Nov 2023
Response from FD on Nov 6, 2023
We deeply apologize for this. We are working hard to fix this issue.

2/10 Terrible

Sarah

Traveled with family
Disliked: Amenities, property conditions & facilities
When we arrived on Friday, there was no hot water and there was pubic hair in the shower. On Saturday, there was NO water!!!!
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello Sarah, We apologize for the inconvenience you experienced during your stay. Our team is committed to ensuring a comfortable stay for all our guests. We appreciate you bringing these concerns to our attention and assure you that the necessary steps will be taken to address them. We hope you will consider giving us another opportunity to provide you with a better experience in the future.

8/10 Good

Sharae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello Sharae,Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience at our hotel. We are sorry to hear that you did not have a pleasant stay. We encourage you to reach out to our management directly so they can address your concerns and assist you further.

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautifully decorated.
Stayed 1 night in Oct 2023
Response from FD on Oct 30, 2023
Thank you very much for your feedback. We highly appreciate it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from FD on Oct 30, 2023
Thank you very much for your feedback. We highly appreciate it.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Quick Stay!
Quick trip for a sports tournament...our stay was great! Thank you!
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Thomas,We're delighted to hear that you had a fantastic stay with us! Thank you for choosing our hotel for your sports tournament. We hope to welcome you back again soon!