Ratings based on 346 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Jacksonville
Unclean RoomPosted May 13, 2017
Cons: Rooms could be renovated.
Unfortunately the bathroom toilet bowl was unclean & repulsive. The sheets had grit in them and appeared to have not been changed. We tried to cancel our second night through Expedia the next afternoon due to the unclean room but were not successful.
Low budget = poor customer servicePosted Mar 26, 2017 on Hotels
Average hotel as far as cleanliness and comfort. It's your typical low budget stay. However, with a low budget hotel comes low budget service. Checking in was easy and quick, but the next morning (during breakfast), about 5 workers were screaming and cursing each other in front of everyone. When we asked them if they realized that everyone could hear them, they laughed at us and said "yeah". Then they moved outside blocking the entryway, and continued to fight and scream with each other. When we asked them if they could move so we could get out, they blew smoke in her face and told us to go the other way. The purpose of my stay was for a rest stop while traveling on vacation with my family, so we were just trying to be cheap with where we stayed. Next time, we will spend a little more money for a nicer hotel.
Conveniently located and very friendly staffPosted Mar 23, 2017 on Hotels
Short stay but hotel was nice. Very friendly staff. Comfortable and felt safe. Complimentary breakfast was ok. Never before saw pancake making machine like this one. They were ok but a little under cooked. Could not get Wi-Fi to work.
Basic but fair enoughPosted Mar 13, 2017 on Hotels
Close to I-75, 5 miles to St. Augustine. Stayed in room 201. New Carpet helped to make the room feel clean and look updated. Bathroom seemed a little dirty, rust stains in shower. Fairly quiet on 2nd flood, some noise in early morning from semis in parking lot. Refrigerator/microwave both worked. Bed was fine, flat screen tv fine, wi-fi speed fine. Sheets and towels were very low quality. Friendly staff, quick check-in. Breakfast as expected 6:00 a.m. - 9:00 a.m. Pancake maker instead of waffle maker.
Posted Mar 12, 2017 on Hotels
Not worth the money
Better than expectedPosted Mar 12, 2017 on Hotels
Older property but surprisingly nice and clean in the room . Comfortable beds, nice linens & pillows . It's right off the exit so it was just an on the road stop for me ... I was pleasently surprised for the price .
Posted Jan 21, 2017 on Hotels
Posted Jan 8, 2017 on Hotels
The hotel was clean, smelled nice and was comfortable. Very impressed, especially for the price!
by A verified traveler from PR, USA
Good localization, needs mngt. immediate attentionPosted Jan 6, 2017
Pros: Location very close to Saint Augustine but not in the middle of the crowd.
Cons: Facility's housekeeping, maintenance, and renovation. Implement health and safety inspections programs. Needs management involvement.
Location: Location very close to Saint Augustine but not in the middle of the crowd.
Check in took approx. 25 min for a reservation previously paid. Only one employee was working and was very un-motivated. Room entrance door was deteriorated, rusty and apparently previously forced. The non-smoking room was cigarette smelling and the smoke detector was covered with a plastic bag; a serious safety issue. This evidence that management did not inspected the room between occupancies. Bathroom was dirty with hairs in the tub & toilet, requiring we clean and sanitize it. Walls were painting pilling and there was rust everywhere, including the towel tubes. Lamps were broken and deteriorated. We did not felt safe in this place. The hotel needs a complete renovation and requires immediate attention from management.
Posted Jan 5, 2017 on Hotels