Ratings based on 149 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 28, 2017
Will stay there again. Good breakfast. Clean room.
Comment from Hotel Management
Mar 1, 2017 by GM, Hotel Management
Thank you for this positive review. We're so glad to know you would come back and see us again. Repeat guests are the best compliment we can receive. We're happy you arrived to a clean room and were able to relax during your stay. We hope our delicious breakfast was satisfying as you went on about your busy day! We look forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Visiting our son at CWU

Posted Feb 5, 2017
We'll stay here again. Great aminities and close to school. Nice staff.
Comment from Hotel Management
Feb 6, 2017 by GM, Hotel Management
We will be pleased to welcome you back! Thanks for staying with us and for sharing your comments. Glad to hear you enjoyed our various amenities, hopefully that means you had the chance to relax in our hot tub! We look forward to your return!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great staff

Posted Jan 29, 2017
Able to get work done and a short workout in a functional small gym.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Posted Jan 8, 2017
The hotel clerk Jeanna was wonderful. I put our reservation through Expedia and put the wrong date. She took the time to wait on hold for several minutes to correct my mistake. She did not show any frustration in her voice or body language. I was more upset with her having to be on hold for so long. She rocks.
Comment from Hotel Management
Jan 19, 2017 by GM, Hotel Management
Being recognized for our top notch customer service brightens our day. Two thumbs up for Gina. We're so glad to hear she was able to help with your recent reservation error and that she did so with such professionalism. We cannot wait to see you again in the future, so please give us a call!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 29, 2016 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice place but nix the outside lighting.

Posted Dec 28, 2016
Everything was great as was the staff. But the outdoor lighting shines right through the window coverings and it disturbed our sleep. We were there for a good nights sleep and didnt get one thanks to that. I see these outside vanity lights more and more and its a big waste of power and comfort.
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Thank you for taking a moment to provide your valuable feedback. We are happy you were pleased with our customer service and property. Nonetheless, we hear your concerns regarding the outdoor lighting and we will consider ways to remedy this situation. We apologize for any inconvenience you experienced in getting a good night's sleep. Again, we thank you for your time and we hope to welcome you back in the future.
3 out of 5
by Michael

Disappointing

Posted Dec 28, 2016 on Hotels
Jetted bathtub suite was quite a bit smaller than other hotels we have stayed at...tv didn't work till we called maintenance and they had to reprogram it...heater/AC unit was located so close to tv cabnet it caused the heater to kick on and off every 5 min....keeping us from sleeping... The hotel staff was only saving grace...but We wont be staying here again...was a night away from the farm for my wifes birthday...disappointed
5 out of 5
by Ian

Clean and convenient

Posted Dec 27, 2016 on Hotels
Hotel was clean and up to date. Very convenient
5 out of 5
by A verified traveler

Posted Dec 9, 2016 on Hotels
Best hotel in Ellensberg.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
What a wonderful endorsement! Thank you for sharing your awesome compliment. We will keep performing at our best to be deserving of your praise. Come back soon for another great stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Dog friendly. With pool and hot tub.

Posted Dec 3, 2016
Stayed here twice. Close to restaurants. They have a nice breakfast, pool and hot tub. Very pleasant staff.
Comment from Hotel Management
Dec 6, 2016 by GM, Hotel Management
Welcoming back familiar faces, brightens our day! We are thrilled you have chosen Best Western Plus Ellensburg as your preferred accommodations in the area. We are glad you take advantage of our amenities, such as the pool, hot tub and complimentary breakfast. Our staff is grateful for your comments and recognition of their efforts. We hope we have the privilege of hosting you a third time soon!