Ratings based on 176 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jul 3, 2017
Nothing fancy, but clean and easy access to freeway. Close to train tracks. Several trains a night that sound like they may come in window
Comment from Hotel Management
Jul 19, 2017 by General Manager, Hotel Management
Your feedback and comments are greatly appreciated. Thank you for taking a moment to share your experience. We are pleased to know you enjoyed the convenience that our accommodations offer to the freeway, as well as the clean, comfort! As you mentioned, we are located near some train tracks and sometimes the sound of the trains can be heard. If it ever causes any disturbance, be sure to let our team know so we can relocate you to one of the further rooms. Thanks again and we hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff needs better training on welcoming guess.

Posted Jun 28, 2017
When I walked in the receptionist said do you have a reservation instead of welcoming me to the hotel. I was a bit shocked.
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
Here at Best Western Plus Ellensburg, first impressions mean a lot to us and we apologize for the unusual experience you had with our staff member. Welcoming you to our property with a friendly smile should be your first memory of your stay and we apologize for it not being so. Nonetheless, it seems we were able to deliver a wonderful experience otherwise. We hope for another chance to host you and provide you with the warm welcome you deserve. Thanks for sharing!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to town and highways

Posted Jun 4, 2017
Stopped here for 1 night on our way from Vancouver to Coeur d'Alene. Friendly staff, clean room, good breakfast selection. Only minus was the air conditioning was noisy.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Dear Jules, Thanks for letting us know that your quick stay with us was a good one! We are pleased that our service and accommodations met your expectations and that our breakfast offered the variety that you were looking for! It is unfortunate that you found the air conditioning to be a distraction and we will be sure to have our maintenance crew look into that. We hope that you will be visiting Best Western Plus Ellensburg Hotel again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from SF California

Felt at home

Posted May 31, 2017
Nice place.nice room..good breakfast. . Pool too cool..hot tub not hot..exercise machines broken
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Posted May 20, 2017
Beautifully renovated. The beds are awesome! Staff is nice and accommodating.
Comment from Hotel Management
May 23, 2017 by General Manager, Hotel Management
Thank you for reaching out to us to let us know how your stay was at the Best Western Plus Ellensburg. We always love hearing back from happy guests. We're glad that you like the changes we made to the hotel. Your comfort is our top priority and it's great to hear that you were comfortable in your room. Our team works hard to maintain such a high level of quality. We appreciate you letting us know our staff made a difference to you. Next time you want a wonderful, restful stay here in Ellensburg, please come look us up again. You'll always be welcome here!
4 out of 5
by Carlene E.

nice but noisy

Posted May 15, 2017 on Hotels
Good stay except extremely noisy. Our room was directly above the breakfast room, so we heard every word spoken by the early risers in there for breakfast. Also the train was extremely loud.
Comment from Hotel Management
May 17, 2017
Dear Carlene, We appreciate your feedback, thank you. So glad you had a good stay. We do apologize that you were bothered by the noise from below your room. We understand this could be frustrating. In the future, please mention this situation when booking your room, and we will do our best to make the necessary accommodations. It will be wonderful to see you again, and we want you to be comfortable the entire time you are visiting us.
4 out of 5
by Allan

Nice stay

Posted May 1, 2017 on Hotels
Nice clean hotel. Very comfortable beds, but room heater/conditioner only cooked down the area immediately above it - not the room.
Comment from Hotel Management
May 3, 2017
Dear Allan, Thank you for telling us about your stay so that we can help improve it in the future! We are glad that you found our facilities to be clean and comfortable so that you could feel relaxed during your time with us. We are sorry to hear that you had some trouble with the heating/cooling unit, and we will be sure to address this with our maintenance staff to figure out the best solution! Thank you again for the feedback, and we can't wait for your next stay!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 29, 2017 on Hotels
5 out of 5
by A verified traveler

Great Hotel

Posted Apr 28, 2017 on Hotels
Great hotel! Friendly staff, comfortable bed, clean, quiet. Would definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveler from l

Good place, handy for I90, downtown

Posted Apr 19, 2017
Nice hotel, 2 mins from freeway, 5 mins from downtown. Very friendly front desk staff, really good cookies on front desk at check in :)
Comment from Hotel Management
Apr 20, 2017 by GM, Hotel Management
Dear Matt, It warms our heart to know you loved our complimentary cookies! Thank you for your kind comments. It sounds like our convenient location close to both the freeway and downtown worked for you. Our friendly staff is looking forward to seeing you again, come back soon!