Good quality accommodations at a fair price
Posted Jul 27, 2016 on Orbitz
The Best Western Brand has upped their game in recent years and this location is a good example of it. Very spacious rooms, clean, and well maintained facility. The pool and hot tub, although small, was a nice touch and welcome relief after 4 days out on the trails in the area. The breakfast is the standard "free breakfast" meal that many hotels in this class of service offer these days. Nothing spectacular, but the juice and coffee and fine. I never understand why these establishments cannot find a good egg product to offer that at least pretends to be real.
The biggest disappointment was the staff. We discovered our TV was not operating and upon contacting the front desk we were met with with a very unsympathetic "Sorry about that." Wow, that's the best you can say? No maintenance staff on site to help with the issue. When I asked upon how they were going to compensate me for not having a pretty important component of a room unavailable the desk person offered the "Manager's Special" price, which was a whopping 10% discount. So, I guess if you want to pay the "Manager's Special" price don't expect your TV to work. If I wanted something better (which I did) I had to speak to the manager in the morning. Well, the manager wasn't around in the morning so that didn't work. In the end we did get another 10% taken off but it was like pulling teeth to get it and the "manager" was unapologetic.
A good stay tainted by bad customer service.