Suite, 1 King Bed with Sofa bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Reviews of Comfort Inn Ellensburg

2.5 out of 5
Comfort Inn Ellensburg
1722 S Canyon Rd, Ellensburg, WA

Reviews

8.0

Very Good

Rating 10 - Excellent. 215 out of 640 reviews" "
Rating 8 - Good. 247 out of 640 reviews" "
Rating 6 - Okay. 111 out of 640 reviews" "
Rating 4 - Poor. 42 out of 640 reviews" "
Rating 2 - Terrible. 25 out of 640 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Dave

Traveled with family
Liked: Staff & service
The window screens in the room could use a good cleaning , and also the windows
Stayed 2 nights in Apr 2024
Response from Kristie on Apr 16, 2024
Hi Dave,I want to thank you for your feedback, I will use this to assist us in making all future stays better. We hope to see you again during your travels.

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic hotel, good price, good hotel.
Stayed 1 night in Apr 2024
Response from Kristie on Apr 11, 2024
Hi Heather,Thank you for your kind words, we always enjoy hearing our guests' feedback. We hope to host your future stays in Ellensburg!

10/10 Excellent

Chelsey

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Kristie on Apr 5, 2024
Hello Chelsey,Thank you for your feedback. We hope to see you again during your travels!

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. There was a good variety of breakfast foods, something for everyone. When we go that way again, we will definitely stay there.
Stayed 1 night in Mar 2024
Response from Kristie on Mar 25, 2024
Hi Virginia, it was our pleasure to host your stay in Ellensburg. We look forward to your next visit! Safe travels!

10/10 Excellent

Amber

Stayed 2 nights in Mar 2024
Response from Kristie on Apr 16, 2024
Hi Amber,Thank you for your feedback! We hope to see you in your future endeavors through Ellensburg; it was our pleasure hosting you!

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient location.
Stayed 1 night in Mar 2024
Response from Kristie on Mar 17, 2024
Hi Heather,We appreciate your feedback and we happy to hear you enjoyed your stay! See you next time!

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kristie on Mar 18, 2024
Hi Lauren, Thank you for your feedback. Safe travels!

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room and bed. The breakfast was adequate but not exceptional.
Stayed 1 night in Mar 2024
Response from Kristie on Mar 17, 2024
Hi Katherine,Thank you so much for your feedback.

4/10 Poor

Chase

Stayed 1 night in Mar 2024
Response from Kristie on Apr 5, 2024
Hi Chase,Thank you for taking your time to rate us. If you could provide details about your rate, that will go a long way in improving guest satisfaction. Hope to see you next time!

6/10 Okay

Alona

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Kristie on Mar 17, 2024
Hi Alona, Thanks for your feedback, if you would like to provide details I would be happy to hear about your stay.

2/10 Terrible

Amber

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Management on Mar 8, 2024
Thank you for your feedback. I am sorry you could not make it to our facility to enjoy your stay. We hope to see you next time.

10/10 Excellent

Amber

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Management on Mar 8, 2024
Thank you for your feedback.

8/10 Good

Steven

Stayed 2 nights in Mar 2024
Response from Kristie on Apr 5, 2024
Thank you for your feedback. We hope to see you again during your travels!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Good Managers
Stayed 1 night in Mar 2024
Response from Kristie on Mar 5, 2024
Hi Gary,Thank you for your kind feedback. We hope to see you again in the future!

6/10 Okay

Dena

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Kristie on Mar 5, 2024
Hi Dena,I would love to hear more about your stay. If you are willing to follow up I will be sure to put your feedback to good use. Thank you for your review.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Beds
Stayed 1 night in Feb 2024
Response from Kristie on Feb 26, 2024
Hi Joseph,Thank you kindly for your feedback! We hope to host your next stay in Ellensburg.Safe Travels

8/10 Good

stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast with the waffle machine. Everything was very clean and quiet
Stayed 1 night in Feb 2024
Response from Kristie on Feb 13, 2024
Hello Stacy,I am so glad your expectations were met during your stay with us! Thank you for your feedback and happy travels. We hope to see you again.

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Called and talked to Belle the day before to confirm they had a pool & spa for our daughter, they said yes. Asked if it was in service and they said yes. Showed up the next day and it was drained and being maintenanced. Front desk seemed confused why were were told that. Sounds like call center was NOT up to date with maintenance at the property. We checked out a day earlier and went to the4 best Western.
Stayed 2 nights in Feb 2024
Response from Kristie on Feb 13, 2024
Hi Jamie,Thank you for your public feedback, we will use it to aid in better service if you choose to stay at our location again in the future. I see that you booked through a third party and I apologize you were misinformed. If you ever have any questions regarding a specific location, please be sure to contact the hotel directly as they will have the most up to date knowledge of the premises. Thank you for the opportunity to serve you during your stay

4/10 Poor

Shelley

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Had I known the pool was unavailable I'd have chosen another location. Paying full price for a place that doesn't have the amenities available that it claims to is very disappointing.
Stayed 1 night in Feb 2024
Response from Kristie on Feb 13, 2024
Hi Shelley,Thank you for your feedback; I do see that you booked through a third party and I apologize you were misinformed about our property. If ever you have questions regarding a property in the future, please be sure to contact the location directly. We hope to redeem ourselves during your next trip through Ellensburg.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
I was traveling alone I felt safe. Easy access to highway. Good breakfast.
Stayed 1 night in Feb 2024
Response from Kristie on Feb 7, 2024
Hi Diane,Thank you for taking time to provide feedback regarding your recent stay. I am happy to hear you enjoyed your time with us and hope to provide lodging again in the future.Safe Travels!

10/10 Excellent

James

Traveled with family
Liked: Amenities, property conditions & facilities
Wonderfull place to stay
Stayed 2 nights in Jan 2024
Response from Kristie on Feb 6, 2024
Hi James,Thank you for your feedback, I am gad to hear you enjoyed your stay! We hope to provide lodging to you again in the future!

8/10 Good

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good place to stay.
Stayed 1 night in Jan 2024
Response from Jessie on Jan 17, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ellensburg. As a guest you are truly valued.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Corey

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are not very sound proof. I was startled awake by another customer leaving at 5:30 in the morning.
Stayed 1 night in Jan 2024
Response from Jessie on Jan 17, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Jessie on Jan 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn, we are thrilled that you enjoyed your stay!

10/10 Excellent

Dottie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting
Stayed 1 night in Jan 2024
Response from Jessie on Jan 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn, we are thrilled that you enjoyed your stay!

10/10 Excellent

Christina

Stayed 1 night in Jan 2024
Response from Jessie on Jan 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn, we are thrilled that you enjoyed your stay!

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and many coffee and dining options within walking distance. Friendly front desk staff and very welcoming.
Stayed 2 nights in Dec 2023
Response from Jessie on Jan 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn, we are thrilled that you enjoyed your stay!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessie on Jan 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn, we are thrilled that you enjoyed your stay!

10/10 Excellent

Bruce

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Dec 2023
Response from Jessie on Jan 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn, we are thrilled that you enjoyed your stay!

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jessie on Jan 2, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Central University South, we are thrilled that you enjoyed your stay!Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jessie on Jan 2, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Central University South, we are thrilled that you enjoyed your stay!Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
It is an older property but everything was well maintained and clean. The bed was comfortable, the bathroom vanity was nice and large. The staff was friendly. The breakfast had eggs, sausage and waffles for hot food plus an assortment of breads and cereal and yogurt. We would stay here again. The only downside was the front door/lobby felt like it was in the back because we had to drive around the building to find it.
Stayed 1 night in Dec 2023
Response from Jaspreet on Dec 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Ellensburg, WA. We are thrilled that you enjoyed your stay!Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Donella

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Jaspreet on Dec 22, 2023
Thank you for taking the time to complete the review online regarding your recent stay at Comfort Inn Central University South, we are thrilled that you enjoyed your stay!Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

GERALD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jaspreet on Dec 22, 2023
Thank you for taking the time to complete the review online regarding your recent stay at Comfort Inn Central University South, we are thrilled that you enjoyed your stay!Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jaspreet on Dec 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Central University South, we are thrilled that you enjoyed your stay!Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Andrew

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jaspreet K. on Dec 13, 2023
Andrew,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Central University South, we are thrilled that you enjoyed your stay!

6/10 Okay

Duane

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Kristie on Feb 7, 2024
Hi Duane,Thank you for providing feedback, if you would like to provide details of your stay that goes a long way with training and bettering our staff.

6/10 Okay

Carrie

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hotel staff was great, very friendly & efficient. Lobby was clean and festive. Plenty of convenient parking. The room overall was okay overall however our coffee pot had moldy coffee in it, & the white shower curtain had large dirty spots on it & was ripped at the top. Hot tub was nice but avoided the pool as it was very cold & was a green color. Sorry to say have no plans of coming back.
Stayed 1 night in Nov 2023
Response from Jessie on Nov 28, 2023
Carrie, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Central University South. Regards to concern of the pool, the color wasn't green it was the light's that reflected the water in the pool. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Thomas

Clean comfortable rooms. Pleasant employees
Stayed 5 nights in Nov 2023
Response from Jaspreet on Nov 28, 2023
Thomas,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn Central University South and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Kristina

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable, and affordable stay. The staff were all kind and helpful, and while things are a little worn around the edges, it was clean, beds were comfy, and we had a great stay. Also, it's a good location for anyone needing fast food, coffee, restaurants, etc; super close to all and right off the freeway.
Stayed 3 nights in Nov 2023
Response from Jaspreet on Nov 28, 2023
Kristina, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn Central University South and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked the most was how comfy the bed was. It was by far the comfiest bed I've ever slept on. The staff were very kind and helpful. My only gripe is the noise from other guests walking down the passageway and the footsteps from above your room, other than that the hotel was great and it's very affordable. I will be staying here again.
Stayed 1 night in Nov 2023
Response from Jaspreet K. on Nov 21, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn Central University South and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Comfort Inn Central University South

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jessie on Nov 3, 2023
Thank you for the positive feedback.

6/10 Okay

Ann

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jessie on Nov 3, 2023
We apologize that we were unable to meet your expectations here at The Comfort Inn Ellensburg, WA, but will do the next time you are staying with us.

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from D Nevius on Oct 16, 2023
thank you we appreciate that!

8/10 Good

Rebecca

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came in super late last night and the gal working the counter was super sweet about it. The room key programmer was not working so the poor maintinence guy got up and came over to try and help fix it. Through the whole process the staff was very kind. I never got a key card but they did let me in with a regualr key so I could get some sleep before having to go to work.
Stayed 1 night in Oct 2023
Response from D Nevius on Oct 13, 2023
Thank you for your feedback I am glad that you got the sleep that you needed I do apologize for any inconvenience.

6/10 Okay

Luis

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from D Nevius on Oct 13, 2023
you do thank you for your feedback

8/10 Good

Zachary

Liked: Cleanliness, staff & service
Room was clean and fairly
Stayed 2 nights in Oct 2023
Response from Jaspreet on Oct 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Central University South.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Jaspreet K.General ManagerComfort Inn Central University South509-925-7037

2/10 Terrible

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was trying to attend a funeral in Seattle, driving from Spokane. Unable to drive the full distance I made arrangements to stay here. The accommodations were acceptable. The bed was comfortable. However, the walls are paper thin. My neighbor was very loud upon entering the room at 12:41 AM. I called the desk demanding another room my request was denied, but the front desk clerk did talk with the loud party. The nonsense next door continued in a muffled fashion for another hour at which point is no way I could sleep, so I checked out at 3 AM. Unable to continue my planned attendance at the funeral, I gave up and drove the 3 1/2 hours home wasting cost lodging as well as the majority of Saturday night and $100 in fuel. If I receive this accommodations for free, it’s still a loss for me. What a waste!
Stayed 1 night in Oct 2023
Response from D Nevius on Oct 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Central University South.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Please give us another chance in the future.

8/10 Good

Colleen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from D Nevius on Oct 9, 2023
thank you!

6/10 Okay

Debra

Traveled with family
Liked: Cleanliness, staff & service
The hotel definitely needs some new mattresses mine had a hard bump in it, but Holly at the front desk gave us a new room quickly, she was a sweetheart. Room 109 is next to the room that they do dishes in and it can get a bit noisy early in the morning. But other than that our stay was adequate.
Stayed 1 night in Sep 2023
Response from D Nevius on Oct 2, 2023
We do apologize for the mattresses thanks for letting us know, and we are glad things worked out