Lobby

Reviews of Suncadia Resort, a Destination by Hyatt Residence

4 out of 5
Suncadia Resort, a Destination by Hyatt Residence
3600 Suncadia Trail, Cle Elum, WA

Reviews

8.2

Very Good

Rating 10 - Excellent. 418 out of 843 reviews" "
Rating 8 - Good. 188 out of 843 reviews" "
Rating 6 - Okay. 115 out of 843 reviews" "
Rating 4 - Poor. 78 out of 843 reviews" "
Rating 2 - Terrible. 44 out of 843 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Anne, honolulu

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Positives: 1) Breath taking views. Splurge for a room with a view. 2) very nice room, comfortable beds 3) Friendly staff 4) Keurig with pods in the room Negatives: 1) Main restaurant/entrance being renovated as of March 2024. So photos of front lobby/restaurant are misleading/not there. Also, options for food was visit the bar (not available for under 21), take out, room service, or go to the restaurant at The Inn down the road. Didn’t realize this until we arrived at 6pm, so ended up with room service as we were traveling with kids and no reservations at the Inn restaurant. On the plus side, food was good. 2) Room was clean, but found old gummy bear under bed and used Keurig pod in the coffee set-up 3) Jacuzzi wasn’t working … colder than the pool 4) dirty wine glasses left about the community firepit (still there at 930am) 5) Ample, friendly staff … but unclear what they were all doing. Overall, the view from our room made up for all of the shortcomings of the “resort”. Not sure id stay here again and pay a resort fee for a cold jacuzzi and unkept facilities.
Stayed 1 night in Mar 2024

4/10 Poor

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed here previously and enjoyed it. However, when I reserved and prepayed, I was not notified that my room would be in another unconnected building away from the main lodge. When we got to the room, the keys didn't work and no attendants to help. The room was cold all night and we found in the morning the air conditioner was on with no heat. The hot water also had a terrible taste. Made a mistake and made coffee with it. Not happy!!
Stayed 1 night in Mar 2024
Response from Guest Service at Suncadia on Mar 19, 2024
Dear Robert,We're deeply sorry to learn about your disappointing experience at Suncadia and your 2-star review. We understand that your stay fell short of your expectations, and we sincerely apologize for the inconvenience and frustration caused by the room you booked not being available and the taste of the hot water.Your feedback is crucial to helping us identify areas for improvement. We're already taking steps to address the issues you raised, including the taste of our hot water and the heating issues. We're committed to continuously improving our services and ensuring all guests have a positive experience at Suncadia.We understand if you require time to consider another visit, but we truly hope you'll give us a chance to redeem ourselves. Please contact us directly at [contact information] to discuss your experience in more detail and explore how we can make things right.

6/10 Okay

Ankush

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Renovations were going on, limited dining, walk to river was closed, bon fire was only on the front side.
Stayed 2 nights in Feb 2024
Response from Guest Service at Suncadia on Mar 19, 2024
Dear Ankush,We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We understand your concerns about renovations and assure you that we're taking your feedback seriously. We're committed to addressing these concerns and improving our services to ensure every guest has a satisfying stay. These renovations can be frustrating, but we assure you that they are much needed, and we cannot wait to show them off!We value your patronage and hope you'll give us another opportunity once the renovations are complete to showcase the new true potential of Suncadia.

10/10 Excellent

Lyudmila, Kent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Great weekend getaway
Stayed 2 nights in Mar 2024
Response from Guest Service at Suncadia on Mar 11, 2024
Dearest Lyudmila,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed your weekend getaway, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So many activities. The Spa Services were amazing. The Fitness center pool and facilities were very clean. Service great. Food was not so good for the price.
Stayed 1 night in Mar 2024
Response from Guest Service at Suncadia on Mar 11, 2024
Dearest Christina,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed The Glade Spring Spa and our restaurants, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

6/10 Okay

Susan

Traveled with group
Disliked: Property conditions & facilities
There was only one working elevator but also no option to use stairs to get down to the lobby from your room. The fire stairs put you outside in inconvenient areas so you have to walk around until you find an entrance. The food at any of the restaurants is basically the same and expensive. I paid $22 for a completely cold standard breakfast. The winery for dinner offers a Seasonal Fruit plate for $22, then it is offered for $17 for breakfast. Either way it’s stupid expensive for fruit.
Stayed 2 nights in Mar 2024
Response from Guest Service at Suncadia on Mar 7, 2024
Dear Susan,We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We understand your concerns about our elevator being our of service and the cost of restaurants on property and assure you that we're taking your feedback seriously. We're committed to addressing these concerns and improving our services to ensure every guest has a satisfying stay.We value your patronage and hope you'll give us another opportunity to showcase the true potential of Suncadia.

10/10 Excellent

Lyudmila

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place.
Stayed 2 nights in Feb 2024
Response from Guest Service at Suncadia on Mar 7, 2024
Dearest Lyudmila,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed the beauty of the resort, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

6/10 Okay

Anton

Stayed 1 night in Feb 2024
Response from Guest Service at Suncadia on Feb 28, 2024
Dear Anton,We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We're committed to addressing these concerns and improving our services to ensure every guest has a satisfying stay.We value your patronage and hope you'll give us another opportunity to showcase the true potential of Suncadia.

6/10 Okay

Stacie

Traveled with family
Liked: Cleanliness
We have taken our boys to Suncadia through the years as they were growing up. We haven’t been there for four years and my, things have changed. They had the restaurant closed for renovations, so the lobby area, which used to be beautiful and boast a great place to sit with a drink (hot chocolate for the boys!) was drastically affected. I was sad we did not know of this when booking. Especially since we went over Presidents’ Day weekend and expected to relax on property. Nothing was really open around Suncadia. Overall, it was a disappointing stay and everywhere seemed ran down. Will not be going back again.
Stayed 1 night in Feb 2024
Response from Guest Service at Suncadia on Feb 28, 2024
Dear [Guest Name],We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We understand your concerns about our renovation and lack of amenities and assure you that we're taking your feedback seriously. We're committed to addressing these concerns and improving our services to ensure every guest has a satisfying stay.We value your patronage and hope you'll give us another opportunity to showcase the true potential of Suncadia.

10/10 Excellent

Laura, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Service at Suncadia on Feb 28, 2024
Dearest Laura,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed your stay, and we hope those moments you created here will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

4/10 Poor

Heidi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Service at Suncadia on Feb 28, 2024
Dear Heidi,We're deeply sorry to learn about your disappointing experience at Suncadia and your 2-star review. We understand that your stay fell short of your expectations, and we sincerely apologize for the inconvenience you may have encountered.Your feedback is crucial to helping us identify areas for improvement. We're committed to continuously improving our services and ensuring all guests have a positive experience at Suncadia.We understand if you require time to consider another visit, but we truly hope you'll give us a chance to redeem ourselves.

10/10 Excellent

Aliaksandra

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quiet, cozy, stylish (in the good sense of the word) Europe. The rooms are very comfortable, everything is chosen with taste. When you are there, you want to move slowly, breathe deeply and smile.
Stayed 1 night in Feb 2024
Response from Guest Service at Suncadia on Feb 22, 2024
Dearest Aliaksandra,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed out vibes and the comfortability of our rooms, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 Excellent

Tatiana

Stayed 1 night in Feb 2024

4/10 Poor

Courtney

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel was under construction and had no restaurant or lobby They nickle and dimed for every activity
Stayed 3 nights in Feb 2024
Response from Guest Service at Suncadia on Feb 22, 2024
Dear ,We're deeply sorry to learn about your disappointing experience at Suncadia and your 2-star review. We understand that your stay fell short of your expectations, and we sincerely apologize for the inconvenience and frustration caused by our much-needed renovations.Your feedback is crucial to helping us identify areas for improvement. We're committed to continuously improving our services and ensuring all guests have a positive experience at Suncadia.We understand if you require time to consider another visit, but we truly hope you'll give us a chance again.

10/10 Excellent

Bahram

Excellent
Stayed 2 nights in Feb 2024
Response from Guest Service at Suncadia on Feb 22, 2024
Dearest Courtney,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed your stay, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Service at Suncadia on Feb 28, 2024
Dearest Stephen,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed your stay, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024
Response from Guest Service at Suncadia on Feb 15, 2024
Dearest Dean,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed everything at Suncadia, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 Excellent

Sergey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay Was absolutely amazing, the staff was helpful and very attentive. I liked how it wasnt too busy...
Stayed 2 nights in Feb 2024
Response from Guest Service on Feb 15, 2024
Dearest Sergey,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed our amazing staff, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Nice👍👍
Stayed 1 night in Feb 2024
Response from Guest Service on Feb 15, 2024
Dearest Roman,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. We're thrilled you enjoyed your stay, and we hope those moments will resonate with you long after your departure.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

8/10 Good

Lisa, Kirkland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Inn for one night and enjoyed the experience. Our room was quite nice and quiet, with a lovely view of the golf course. Checking in at the Lodge was a bit inconvenient, as it is a separate building down the road, but the staff were all very kind and helpful. We had heard that the Lodge was under renovation and it was slightly chaotic, as advertised. We are very familiar with Roslyn and went into town for dinner, rather than staying at the Inn and having dinner in their restaurant. One of the staff members mentioned that the Inn is up for renovation soon, which will be nice, as the property is definitely showing some wear. I will say that the bed was terribly uncomfortable and the shower could have used a good scrubbing in the corners, with a bit of mold building up. Otherwise, everything was just fine for a one night stay. The area is just gorgeous and there are so many options for outdoor activities both on and off property. Loads of families at the Lodge, as that seems to be the hub for family-friendly activities.
Stayed 1 night in Feb 2024
Response from Guest Service at Suncadia on Feb 5, 2024
Dear Lisa,Thank you for taking the time to share your 4-star review with us. We appreciate your insightful feedback and are delighted to hear you enjoyed many aspects of your stay at Suncadia, including how you loved the golf views, and the service you received from our staff.We take all feedback seriously, and your comments regarding the check in process and the cleanliness of the showers are valuable to us. We're constantly working to enhance the guest experience, and your input will be shared with our team as we strive to achieve 5-star excellence for everyone.We hope you'll give us another chance to exceed your expectations in the future. Please consider returning to Suncadia, and we'll do our best to make your next visit even more remarkable.

10/10 Excellent

Parker

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Feb 2024
Response from Guest Service at Suncadia on Feb 5, 2024
Dearest Parker,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests.Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

8/10 Good

Nazar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Service at Suncadia on Feb 5, 2024
Dear Nazar,Thank you for taking the time to share your 4-star review with us. We take all feedback is valuable to us. We're constantly working to enhance the guest experience, and your input will be shared with our team as we strive to achieve 5-star excellence for everyone.We hope you'll give us another chance to exceed your expectations in the future. Please consider returning to Suncadia, and we'll do our best to make your next visit even more remarkable.

10/10 Excellent

Oleksiy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Service at Suncadia on Feb 5, 2024
Dearest Oleksiy,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 Excellent

Shubham

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place!!
Stayed 2 nights in Jan 2024
Response from Guest Service on Feb 2, 2024
Dearest Shubham,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

6/10 Okay

EDNA

Stayed 1 night in Jan 2024

4/10 Poor

brianna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lodge is under renovation, which this was not disclosed upon reservation. The main restaurant was not open for dinner; we had to order room service which came 30 mins late with cold food due to the staff being overwhelmed. Additionally, a water main broke, which resulted in all guests being evacuated from the lodge around 10pm for 30 minutes to wait outside in below freezing weather. Management never addressed this issue with us or provided any apology or compensation. Following the broken water pipe, we never had proper hot water in our room for the remainder of our stay.
Stayed 2 nights in Jan 2024
Response from Guest Service at Suncadia on Jan 23, 2024
Dear brianna,We're deeply sorry to learn about your disappointing experience at Suncadia and your 2-star review. We understand that your stay fell short of your expectations, and we sincerely apologize for the inconvenience and frustration caused by our current renovation and the fire alarm.Your feedback is crucial to helping us identify areas for improvement. We're already taking steps to address the issues you raised. We're committed to continuously improving our services and ensuring all guests have a positive experience at Suncadia.We understand if you require time to consider another visit, but we truly hope you'll give us a chance to redeem ourselves.

10/10 Excellent

Damir

Stayed 1 night in Jan 2024
Response from Guest Service at Suncadia on Jan 23, 2024
Dear Damir - Thank you so much for the 5 star review! We appreciate you telling us about your wonderful experience. We look forward to welcoming you back to Suncadia!

6/10 Okay

JaVonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service at Suncadia on Jan 23, 2024
Dear JaVonna,We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We value your patronage and hope you'll give us another opportunity to showcase the true potential of Suncadia.

4/10 Poor

Kathy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service at Suncadia on Jan 23, 2024
Dear Kathy,We're deeply sorry to learn about your disappointing experience at Suncadia and your 2-star review. We understand that your stay fell short of your expectations, and we sincerely apologize for the inconvenience.We understand if you require time to consider another visit, but we truly hope you'll give us a chance to redeem ourselves.

4/10 Poor

Erwin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service at Suncadia on Jan 23, 2024
Dear Erwin,We're deeply sorry to learn about your disappointing experience at Suncadia and your 2-star review. We understand that your stay fell short of your expectations, and we sincerely apologize.We understand if you require time to consider another visit, but we truly hope you'll give us a chance to redeem ourselves.

6/10 Okay

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service at Suncadia on Jan 23, 2024
Dear Sandra,We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We value your patronage and hope you'll give us another opportunity to showcase the true potential of Suncadia.

10/10 Excellent

Igor

Stayed 1 night in Oct 2023
Response from Guest Service at Suncadia on Jan 23, 2024
Dear Igor,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

4/10 Poor

Yuriy

Stayed 1 night in Jan 2024
Response from Guest Service at Suncadia on Jan 23, 2024
Dear Yuriy,We're deeply sorry to learn about your disappointing experience at Suncadia and your 2-star review. We understand that your stay fell short of your expectations. Your feedback is crucial to helping us identify areas for improvement. We're committed to continuously improving our services and ensuring all guests have a positive experience at Suncadia.We understand if you require time to consider another visit, but we truly hope you'll give us a chance to redeem ourselves.

10/10 Excellent

Boris

Stayed 2 nights in Jan 2024
Response from Guest Service at Suncadia on Jan 23, 2024
Dearest Boris,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 Excellent

Anastasiia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the hotel. Overall everything was great!
Stayed 3 nights in Jan 2024
Response from Guest Service at Suncadia on Jan 23, 2024
Dearest Anastasii,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 Excellent

Siarhei

Stayed 1 night in Jan 2024
Response from Guest Service at Suncadia on Jan 23, 2024
Dearest Siarhei,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 Excellent

kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service at Suncadia on Jan 24, 2024
Dearest Kevin,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

8/10 Good

Margaret

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the surrounding area and outdoor recreation options. However, check-in was long and our room was not ready and available until 5:50. Also, our dinner, in the dining room, was sub-optimal, there was just no taste to the dish. Our breakfast, in the dining room, was excellent! Not sure what the difference was.
Stayed 1 night in Dec 2023
Response from Guest Service at Suncadia on Jan 24, 2024
Dear Margaret,Thank you for taking the time to share your 4-star review with us. We appreciate your insightful feedback and are delighted to hear you enjoyed many aspects of your stay at Suncadia, including your breakfast at Portals.We take all feedback seriously, and your comments regarding The check in times and waits are valuable to us. We're constantly working to enhance the guest experience, and your input will be shared with our team as we strive to achieve 5-star excellence for everyone.We hope you'll give us another chance to exceed your expectations in the future. Please consider returning to Suncadia, and we'll do our best to make your next visit even more remarkable.

10/10 Excellent

Maksym

Stayed 1 night in Jan 2024
Response from Guest Service at Suncadia on Jan 23, 2024
Dear Maksym - Thank you so much for the 5 star review! We appreciate you telling us about your wonderful experience. We look forward to welcoming you back to Suncadia!

10/10 Excellent

Volodymyr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service at Suncadia on Jan 24, 2024
Dearest Volodymyr,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 Excellent

Jose A

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Service at Suncadia on Jan 24, 2024
Dearest Jose A,From the bottom of our hearts, thank you for your incredible 5-star review! Your kind words about your Suncadia experience truly warm our spirits and confirm our dedication to creating unforgettable memories for our guests. Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

2/10 Terrible

Demi

Stayed 1 night in Dec 2023
Response from Guest Service at Suncadia on Jan 24, 2024
Dear Demi,We're deeply sorry to receive your 1-star review and read about your extremely negative experience at Suncadia. We understand your frustration and disappointment, and we sincerely apologize for the significant shortcomings you encountered during your stay..Your feedback is crucial to us, and we're taking immediate steps to investigate and address some of the issues that happened while you were staying with us. We're committed to making significant improvements to ensure no other guest experiences what you have gone through.We understand if you're hesitant to return, but we believe in making things right. Please allow us the opportunity to discuss your experience in more detail and explore how we can rectify this situation.

6/10 Okay

Geethu

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel's spot is awesome, and the folks at the front desk , restaurant staff and valet are top-notch. But the restaurant situation is a bit of a letdown – only one spot open, and they serve up the same stuff for lunch and dinner. Gets old real quick if you're sticking around. Now, our room was covered in dog hair. Our clothes are basically furry now. They gotta step up their game with the vacuuming.
Stayed 2 nights in Dec 2023
Response from Guest Service on Feb 2, 2024
Dear Geethu,We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We understand your concerns about only having one restaurant and your room covered in dog hair and assure you that we're taking your feedback seriously. We're committed to addressing these concerns and improving our services to ensure every guest has a satisfying stay.We value your patronage and hope you'll give us another opportunity to showcase the true potential of Suncadia.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Service on Jan 1, 2024
Dearest Simon,From the bottom of our hearts, thank you for your incredible 10-star review! We're thrilled you enjoyed your stay! Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

10/10 Excellent

Natalia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service on Jan 1, 2024
Dearest Simon,From the bottom of our hearts, thank you for your incredible 5-star review!Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

6/10 Okay

ici

Stayed 1 night in Dec 2023
Response from Guest Service at Suncadia on Jan 24, 2024
Dear ici,We acknowledge your 3-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We value your patronage and hope you'll give us another opportunity to showcase the true potential of Suncadia.

10/10 Excellent

kim

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Guest Service on Jan 1, 2024
Dearest Kim,From the bottom of our hearts, thank you for your incredible 5-star review!Seeing reviews like yours is what inspires us to constantly strive for excellence. We're grateful for your trust and look forward to welcoming you back to Suncadia soon!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Worth the Price
Underwhelmed. Booked a one night stay for my kids and I during break to swim and enjoy the resort. Nice building and spacious rooms however EVERY amenity at this hotel costs extra, it’s ridiculous. Morning yoga $15, ice skating $12, a kids indoor play space $65 (literally a conference room with 3 board games, cornhole and a small bounce house!!) The outdoor pool is cold and the indoor pool was closed-the whole reason we came! Check in isn’t until 4 and check out is at 11. We were there less than 24hrs and spent over $600. This place isn’t worth it.
Stayed 1 night in Dec 2023
Response from Guest Service on Jan 1, 2024
Dear Anonymous,We acknowledge your 6-star review and appreciate you bringing your experience at Suncadia to our attention. We're sincerely sorry that your stay didn't meet your expectations in all areas.We understand your concerns about the prices of some of our amenities and assure you that we're taking your feedback seriously. We're committed to addressing these concerns and improving our services to ensure every guest has a satisfying stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suncadia Resort experience
Good experience and beautiful location. Many trails were closed which was a bummer. Enjoyed our time and liked the fact that we could bring our dog. Pricey food and beverages but that was expected. We celebrated our babymoon but nobody asked why we chose to stay here. Although it was a resort stay, the customer service felt mediocre but was still friendly.
Stayed 2 nights in Dec 2023
Response from Guest Service at Suncadia on Jan 24, 2024
Dear Anonymous,Thank you for taking the time to share your 8-star review with us. We appreciate your insightful feedback and are delighted to hear you enjoyed many aspects of your stay at Suncadia, including the fact you can bring your dog! We take all feedback seriously, and your comments regarding our customer service are valuable to us. We're constantly working to enhance the guest experience, and your input will be shared with our team as we strive to achieve 5-star excellence for everyone.We hope you'll give us another chance to exceed your expectations in the future. Please consider returning to Suncadia, and we'll do our best to make your next visit even more remarkable.

8/10 Good

Shilpa

Liked: Cleanliness, staff & service, property conditions & facilities
We recently celebrated our 10th anniversary in Suncadia, overall I love the place and staff was really helpful. The thing I felt lack of food option, being a vegetarian I had no option
Stayed 2 nights in Dec 2023
Response from Guest Service on Jan 1, 2024
Dear Shilpa,Thank you for taking the time to share your 4-star review with us. We appreciate your insightful feedback and are delighted to hear you enjoyed many aspects of your stay at Suncadia.We take all feedback seriously, and your comments regarding the lack of food options are valuable to us. We're constantly working to enhance the guest experience, and your input will be shared with our team as we strive to achieve 5-star excellence for everyone.We hope you'll give us another chance to exceed your expectations in the future. Please consider returning to Suncadia, and we'll do our best to make your next visit even more remarkable.