Ratings based on 687 Verified Reviews

3.5 out of 5
71% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

It was good

Posted Mar 5, 2018
We spend the night we didn't have time to enjoy breakfast but overall the hotel is good
Comment from Hotel Management
Mar 6, 2018 by Shelby, Hotel Management
Thank you for taking the time to do this review. We greatly appreciate it.
3 out of 5
by A verified traveler from Ellensburg, WA

Comfortable budget room

Posted Mar 4, 2018
I expected more from Super 8! It's been quite a few years since I've stayed at a Super 8 and was startled at the change. I give them credit for a clean room and friendly staff. Other than that I was disappointed with the breakfast offerings and cleanliness of the facility. The building is old and I don't mind that, but the hallway carpets are dirty. The stairwells dirty. I didn't notice any security cameras. The hot tub can barely fit two people. There was trash in the parking lot... The fire alarm went off at 8am and we stood outside in freezing conditions for 20 minutes before the housekeeper allowed us into the lobby. I overheard the fire department talking to the staff stating they had been called several times and they need to repair the faulty alarm system. Disappointing.
Comment from Hotel Management
Mar 7, 2018 by Manager, Hotel Management
Thank you for taking the time to let us know about your stay. I will pass on your comments to my staff about their friendliness. Cleanliness is a battle anywhere and I will be speaking with my staff to see what had happened during your stay as to why there was dirt in the halls and stairwells. We do have 16 video cameras throughout the building and property. If you had not noticed them, then I will take that as a compliment that we did our job to minimize their invasiveness. The Spa can "seat" up to 6 however 4 is comfortable as there are no lounging seats in the Spa. The fire department had been dispatched on a couple of occasions over the past year, and each time it had been determined that it was a false alarm as we found someone to have been smoking a cigarette in the hall to a room. This behavior is not permitted and dealt with when found. However, it does cause an inconvenience for our other guests. The morning you are speaking about, a guest decided to run a tub and then left it unattended so that it flooded the bathroom and grounded out a heat detector in the room below it. This is an unfortunate circumstance that was very inconvenient for our guests. But did show that our system is working as intended.
3 out of 5
by A verified traveler

Posted Feb 26, 2018
Pros: pet friendly
Cons: breakfast was lacking
hotel was ok breakfast was lacking we ended up going out for brekfast
Comment from Hotel Management
Mar 15, 2018 by Shelby, Hotel Management
We are sorry to hear you didn't like the breakfast and hope you will stay with again in the future.
5 out of 5
by A verified traveler

Posted Feb 19, 2018 on Hotels
Comment from Hotel Management
Feb 19, 2018 by Shelby, Hotel Management
Thank you for taking the time to do this review. We greatly appreciate the feedback.
1 out of 5
by A verified traveler from washington

bad place to stay

Posted Feb 18, 2018
Pros: nothing
Cons: look at my comments
Location: location is the only positive
Dirty and smelly of old smokers. Smell permeated the entire place. Breakfast was pathetic compared to other places of lesser cost in Ellensburg.
Comment from Hotel Management
Feb 20, 2018 by Roy, Hotel Management
Thank you for taking the time to let us know about your stay. I will bring up your comments with our housekeeping staff and ensure procedures are being followed. We do provide the SuperStart Breakfast provided by all Super 8's, and always welcome suggestions to improve our breakfast options.
3 out of 5
by A verified traveler from Butte

convenient

Posted Feb 13, 2018
Pros: proximity to the freeway
Nothing special. Adequate budget accommodations perhaps slightly overpriced for what they were. But very convenient access and parking
Comment from Hotel Management
Feb 15, 2018 by Shelby, Hotel Management
Thank you for taking the time to do this review.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 12, 2018
The Ellensburg Super 8 has always been a pleasant and inexpensive place to stay while visiting our Central Washington graduate student. The staff has always been very accommodating to our needs (we travel with our dog). The location is excellent for our purposes.
Comment from Hotel Management
Feb 13, 2018 by Shelby, Hotel Management
We greatly appreciate your feed back and we look forward to doing more business with you!
5 out of 5
by A verified traveler

Posted Feb 8, 2018 on Hotels
Comment from Hotel Management
Feb 8, 2018 by Shelby, Hotel Management
Thank you for taking the time to do this review. We appreciate the feed back.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Feb 7, 2018 on Hotels
Comment from Hotel Management
Feb 8, 2018 by Shelby, Hotel Management
Thank you for taking the time to do this review. We appreciate the feed back.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Jan 22, 2018 on Hotels
Comment from Hotel Management
Jan 24, 2018 by Shelby, Hotel Management
Thank you for taking the time to do this review.