Dear Marc, We are sorry that you were not happy with your stay here. We hope that if you are ever back this way you will give us another chance to show you our superior customer service.

I am sorry to hear that your experience was less than expected. This is the time of year that we have lots of groups in-house. We do our best to make sure every guest is comfortable while here. Some of our rooms do indeed have Laminate Vinal tile in them that lots of our guests prefer, I am sorry that you did not. The beds are in the process of being replaced, with over half of them already replaced and more on the way. As for the no refund, when you book through a third party site we have to abide by their rules. I do hope you will try us again, if not I hope you find a suitable place for your needs.

Thank you for letting us know about your experience. I will check in with housekeeping to ensure they are all using the guidelines we have in place.

Thank you for taking the time to leave a review of your stay. New mattresses' are indeed on the way.

Thank you, Joseph. Come back and see us again!

Thank you!

I am sorry that you were not happy with the selection. We are a budget-friendly property and as that, we do not offer everything that a plus or premier property might.

Thank you! We hope to host you again in the future.

Thank you!

Thank you! We are doing our best to get the spa up and running, we want it up and working just as badly as our guests. Sadly, this is a process that is taking longer than anyone would like.

Dear Guest, I am sorry that you were not pleased with your stay here with us. I do not see anything being made aware to us during your stay, if you wish to share more about what happened while you where here, we would like to know.

Brain, I am sorry that you were unaware of our pool closure. We are working hard to try to get the parts so that we can open it back up. We do have this closure listed on our site.

My apologies about that. My front desk does not take care of the breakfast here so I am not sure who you would be speaking of unless it was one of our breakfast attendants one of whom is a male. I will be sure to speak to him about the service issues that you have reported. Thank you for letting us know.

Thank you for the review from your recent stay at our property. We appreciate it and look forward to seeing you again the next time.

Thank you so much for taking time to review our property. We are happy to know that your stay here was a great one. Come back and see us again soon!

I am sorry that you were not happy with your accommodations. This suite is exactly as pictured and as advertised. All the pictures that show the floor show you are LVT (luxury vinyl tile) flooring. We do not advertise more than one tv in the room.

Thank you for your review of our property. We are an economy hotel which is not at all like a Holiday Inn or Holiday Inn Express. This is why the breakfast is not comparable as the rate are not comparable. Thank you again for your comments we appreciate it!

Thank you for your comments. We are an economy hotel however the breakfast that we offer is above what is required. We do this to provide more options for our guests. You have to be willing to pay a higher price at a different type of hotel to get the type of breakfast that you are looking for.