Ratings based on 176 Verified Reviews

3.3 out of 5
75% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 17, 2017
Solid place for the price. A bit far from the city and transit but it was as expected.
Comment from Hotel Management
Jul 24, 2017 by Seb, Hotel Management
Dear Guest, Thank you for your review. We are based in the beginning of zone 2. it takes only 20 min to the heart of London. There are 3 lines of buses just outside of the hotel. Kind regards
1 out of 5
by Chris

DONT GO HERE !!!

Posted May 11, 2017 on Hotels
It was a really bad experience with this place . Waitied about 45 mins out in the cold while the young polish amateur guy who looked like he didn't know what he was doing tried to get us a room, ( one we had booked an hour prior to arriving) I won't recommend this place to anybody
Comment from Hotel Management
May 16, 2017 by Seb, Hotel Management
Dear Chris, Thank you for your input. We are sorry you were not satisfied with our accommodation however we feel that your your feedback does not reflect the circumstances, therefore it is not entirely fair. We are budget hotel and our reception open for check ins from 13:00. Every earlier check in than that time is a great help from our side towards the guest, as departure other already staying guests is up to 11:00. So in terms to help someone out we have to rush all cleaning staff to maintain the required room. Kind regards
5 out of 5
by Darren

Good Clean Stay

Posted Apr 29, 2017 on Hotels
Stay was exactly what I was expecting/hoping for. Clean, easy place to stay close to central London. Would recommend the hotel without reservation.
Comment from Hotel Management
May 16, 2017 by Seb, Hotel Management
Dear Darren, Thank you very much for your great feedback. We hope to continue with our good work. Loo forward to seeing you :). Kind regards
4 out of 5
by Jodie

Clean and Friendly

Posted Feb 6, 2017 on Hotels
The area was a bit 'dated' but is being rejuvenated so hopefully it will look better soon. The pub accommodation was basic but just what we needed for an overnight stay. It was clean and we had a friendly welcome from the staff. There was a shared bathroom which we were hesitant about, but we needn't have been. It was spotless. Lovely clean rainfall shower and I couldn't fault it. The area makes it daunting but we really had no worries being there.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your input. We are very pleased that you enjoyed staying with us. Look forward to see you again :) Kind regard
2 out of 5
by A verified traveler

Not a nice atmosphere.

Posted Oct 6, 2016 on Hotels
The room itself was fine, but the receptionist and bar downstairs left ALOT to be desired.
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Dear Guest, Thank for your feedback. Sorry that you were not entirely satisfied with our bar area. We hope to give a slightly modern touch very soon, so hopefully that will be a big improvement. Kind regards Hour Glass Management
5 out of 5
by A verified traveler

Lovely and quaint

Posted Sep 15, 2016 on Hotels
Honestly, an incredible stay. Karin was absolutely amazing, and the room was perfect. A very welcoming vibe all-around, their pizza isn't half bad and some good drinks.
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Dear Guest, That is a great review, especially from Karin. We are really happy that you had an enjoyable stay. Hope to seeing you again soon. Kind regards Hour Glass Management
4 out of 5
by Prasannjit

Posted Jul 11, 2016 on Hotels
Comment from Hotel Management
Jul 18, 2016 by Seb, Hotel Management
Dear Prasannjit, Thank you for you positive scoring. Look forward to seeing you in the near future. Kind regards Hour Glass Management
4 out of 5
by Kelly John

Posted Jun 17, 2016 on Hotels
Comment from Hotel Management
Jul 5, 2016 by Seb, Hotel Management
Dear Guest, Thank you for your review Look forward to seeing you soon. Kind regards Hour Glass Management
4 out of 5
by A verified traveler

Posted Jun 6, 2016 on Hotels
They sell pizza for 5 pound when the same pizza I can get for 1 pound in Iceland
Comment from Hotel Management
Jul 5, 2016 by Seb, Hotel Management
Dear Guest, Thank you for your input. Furtunatelly we do not sell pizza from Iceland. Kind regards Hour Glass Management
1 out of 5
by michael from NOTTINGHAM

BEWARE OF MICE

Posted Apr 18, 2016 on Hotels
stayed here loads of times before. But will never stay again, because I saw a mouse running about in the room (number 17),Reported it to staff which they moved me into another room ( which had bunk beds)
Comment from Hotel Management
by Seb, Hotel Management
Dear Michael, Thank you for taking time to give us a feedback. We investigated your case after your checking out and we were told by the pest control contracted people that the building development around this area disturbs the mice nests and there might be some passing through migrations. As a good hotelier we responded immediately to your concern, hence we genuinely thought you would not be that harsh on us. Kind regards Hour Glass Management