Ratings based on 348 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Queensbury, NY

nice hotel close to my needs bar needs longer hour

Posted May 15, 2017
Pros: clean and close to my needs and other stuff to do in Elmira
Cons: mentioned aboved
Location: you are being very redundant with your questions
the hotel was clean, the rooms nice, beds a bit lumpy, bar could have better hours, breakfast eggs rubbery, ONE sausage patty small?, hash browns unusual texture said by others
Comment from Hotel Management
May 17, 2017 by HotelStaff, Hotel Management
Thank you for taking the time to leave your feedback, Clay. We apologize for any inconvenience you may have experienced during your stay. Please rest assured that this feedback will be taken seriously and used to help improve on future stays. We are glad that you found us conveniently located for your needs and we hope that we will see you again!
4 out of 5
by tina

Posted Feb 3, 2017 on Hotels
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at the Holiday Inn Elmira and leaving your rating. We hope that if you are ever back in the area, you will choose to stay with us again.
3 out of 5
by A verified traveler from East coast

Nice hotel but......

Posted Feb 2, 2017
Pros: Closeness to the function we attended.
Cons: Energy efficiency of the windows rather heavy draperies. Bed linen are poor and lacking in quality.
Location: Close to my function.
Hotel was convenient but lacked in the quailty. This hotel struggled to make it a three star hotel out of top five. The bedding was poor and the facility is in desperate need of updating things like windows, parking lot surfacing and maintenance.
Comment from Hotel Management
Feb 2, 2017 by HotelStaff - EW, Hotel Management
Thank you for staying with us at the Holiday Inn Elmira, Kathy. We apologize for any inconvenience you may have experienced during your stay. We do appreciate you taking the time to leave us your feedback. Rest assured that all feedback, both positive and negative, gets taken very seriously and is used to help improve for future stays. Wishing you safe and happy travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Wayne IN

Convenient, clean

Posted Feb 1, 2017
The property is clean and conveniently located to downtown. The restaurant makes a decent breakfast as well. The front desk staff is efficient and professional. Beware though. Their card keys are very sensitive. We went through two sets before I figured out not to put them in my pocket with anything else. Manager gave us a $10 per person breakfast coupon for our trouble though.
Comment from Hotel Management
Feb 2, 2017 by HotelStaff - EW, Hotel Management
Thank you for choosing to stay at the Holiday Inn Elmira for your recent travels. We appreciate you taking the time to leave us your feedback about the property, including the cleanliness, staff and location. We apologize for any inconvenience you experienced with the key card. We hope that if you are back in the area, you will choose to stay with us again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Jersey Shore

Quick easy clean close to the highway stay

Posted Jan 12, 2017
Business trip stay after a day of. Hotel staff was very friendly and the room was very clean. The hallways and even the room needed new carpets but the hotel was very clean otherwise. Breakfast was a voucher to the restaurant not a continental or a the waffle maker buffet. I paid $10 extra for the " free" breakfast and got a $10 coupon... I could have done that .. the breakfast was good and the service was friendly Great for an in and out stay like mine Close to the highway friendly and clean
Comment from Hotel Management
Jan 16, 2017 by Emily, Director of Communications, Hotel Management
Thank you for taking the time to leave us your feedback from your recent stay with us. All feedback, both positive and negative, is used to improve on future guest stays. So we truly appreciate your comments regarding breakfast, the staff and the hotel. We pride ourselves on our cleanliness and we agree that our location makes travel easy for both business and leisure! We hope that if you are back in the area on business you will choose to stay with us again!
5 out of 5
by Louise

Comfortable stay

Posted Dec 30, 2016 on Hotels
The service was great even though it was a holiday.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you so much for your rating and comments Louise. We also want to thank you for choosing to stay with us during the holiday. We hope that we will see you again!
4 out of 5
by A verified traveler from Harrisburg Pa

nice place

Posted Nov 29, 2016 on Hotels
very friendly and helpful staff
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Thank you for staying at the Holiday Inn Elmira Riverview! We are so glad that you enjoyed your stay and the customer service you received from our staff! We hope that you will stay with us again in the future.
4 out of 5
by A verified traveler

Posted Nov 25, 2016 on Hotels
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for choosing to stay at the Holiday Inn Elmira and leaving your rating. We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Good stay

Posted Nov 16, 2016
Pros: $20 voucher to breakfast
Cons: Booked the river view and got the view of the pool instead.
Location: Near all the upstate ny parks
Clean room and updated. Easy access to rooms and plenty of parking.
Comment from Hotel Management
Nov 16, 2016 by Director of Communications, Hotel Management
Thank you for choosing to stay at the Holiday Inn Elmira, Jeffrey! Your feedback about the rooms and parking is greatly appreciated. We also loved your tip about our location and its proximity to the great NYS Parks! We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 6, 2016
Pros: It was very clean and comfortable. I will stay again but I will not allow them to put me by the door.
Cons: It was fine
My room was by the entrance. I heard every person come in the door, go up the elevator or stairs or scream up and down the hall. Sound kept me up most of the night.
Comment from Hotel Management
Nov 7, 2016 by Director of Communications, Hotel Management
Thank you for staying at the Holiday Inn Elmira, Crystal. We truly appreciate your feedback about your stay and we apologize for the inconvenience you experienced during your stay. We are glad that you will choose to stay again and we look forward to your next stay.