Standard Room, 2 Queen Beds | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Holiday Inn Express Painted Post-Corning Area, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 418 out of 762 reviews" "
Rating 8 - Good. 259 out of 762 reviews" "
Rating 6 - Okay. 58 out of 762 reviews" "
Rating 4 - Poor. 17 out of 762 reviews" "
Rating 2 - Terrible. 10 out of 762 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sanjay

Traveled with family
Disliked: Staff & service
We have had great experiences with Holiday Inn hotels. However at this particular location, we were very disappointed. We booked two queen beds for 3 adults in February. After a long drive and reaching in the evening, the front desk notified us that somehow our booking was changed to a single king bed on the same morning due to some renovations that they were unaware of. The front desk staff herself was very polite and it was not her fault. She reached out to her manager. The options given to us were to either take a single king bed for three adults with a cot bed, or we can find another hotel. It was a 2 hour process and emotionally draining experience. The front desk staff contacted a few nearby hotels, but the prices were higher and all the logistics ultimately needed to be performed by the Expedia relocating team as the hotel itself did not offer to adjust any pricing. Thanks to Expedia. When we contacted the manager Sara the following day, the main response we received was an apology that we did not feel was sincere and she hung up, not ready to listen to our frustration. As feedback to the hotel, please notify your guests in advance about such major changes, and if no alternative is available, please arrange a suitable similar stay alternative for them without the guest having to go through the hassle. Perhaps the manager should also reach out to the guest solely to offer a better guest experience and explain the situation rather than leaving it to the front desk
Stayed 1 night in Mar 2024
Response from Holiday Inn Exress Painted Post-Corning Area on Mar 25, 2024
Thank you for taking the time to submit a review. Your feedback is very important to us, and we will be looking into this matter. We do hope that you will return in the future as we will work diligently to make sure that this situation is rectified, and that the same or similar situation does not happen again to you or any other guests. We always strive to make sure that all guests that choose our location are 100% satisfied and that we grow and learn from any areas that may have caused a different outcome. Please accept our greatest apologies for the inconvenience you endured.

10/10 Excellent

Nina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and out of the way location. The only downside was the heated pool was cold as ice. Still nice place.
Stayed 1 night in Mar 2024
Response from Holiday Inn Exress Painted Post-Corning Area on Mar 18, 2024
Thank you for taking the time to submit a review. We hold the highest standards possible for our guests and appreciate all feedback relayed to us so that we may use it to grow and in result exceed our guests' expectations. I have relayed the information you have provided to the appropriate department so that they can take the necessary steps to address the issue. We are so pleased to hear that you enjoyed the other aspects of your stay and hope that you will return for a future stay with us.

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Exress Painted Post-Corning Area on Mar 18, 2024
Thank you for taking the time to submit a review. We are so pleased to hear that you enjoyed your stay and hope that you will return for a future stay with us.

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Exress Painted Post-Corning Area on Mar 18, 2024
Thank you for taking the time to submit a review. We are so pleased to hear that you enjoyed your stay and hope that you will return for a future stay with us.

8/10 Good

Narasamma

Liked: Staff & service, property conditions & facilities
Room is okay but the elevator is very dirty and smelly.
Stayed 1 night in Feb 2024
Response from Holiday Inn Exress Painted Post-Corning Area on Mar 18, 2024
Thank you for taking the time to submit a review. We hold the highest standards possible for our guests and appreciate all feedback relayed to us so that we may use it to grow and in result exceed our guests' expectations. I have relayed the information you have provided to the appropriate department so that they can take the necessary steps to address the issue. We are so pleased to hear that you enjoyed the other aspects of your stay and hope that you will return for a future stay with us.

6/10 Okay

Kerry

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
So So experience at best
Breakfast was so so at best, ran out of stuff early about halfway thru, I asked if they had more of the food that ran out was told no more until tomorrow. Realizing this is complimentary but the food should be enough for anyone staying and having it offered to them. Also the walls are very thin, could hear the people next door as if they were in our room
Stayed 2 nights in Dec 2023

6/10 Okay

Ian

Business traveler
Disliked: Property conditions & facilities
Hard to find the entrance at night. Talked to the new owner and he was working on things and you could see that they were updating things and doing the best they could.
Stayed 1 night in Nov 2023

10/10 Excellent

Jian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly,quiet, very comfortable,peoples are nice, they have good free breakfast, very good 👍
Stayed 2 nights in Oct 2023

6/10 Okay

Mohammad

Stayed 1 night in Oct 2023

6/10 Okay

David

Traveled with partner
Liked: Staff & service
No sign on the road marking hotel entrance. Without Google maps wouldn’t have found it. Hotel jus so so. Dirty stairwell.
Stayed 1 night in Oct 2023
Response from Myndi on Oct 9, 2023
Thank you for sharing your experience with us. We strive to take feedback such as yours to maintain and/or improve our location for you, the guest and your experience. I do hope you will give us a chance in the future and stay with us again.

10/10 Excellent

Joseph

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful & friendly. Breakfast was good, pool was warm. Very nice stay.
Stayed 1 night in Sep 2023
Response from Myndi on Oct 9, 2023
Thank you for sharing your experience here at the Holiday Inn Express. We are happy to hear that you had a good time and we do hope to see you again!

10/10 Excellent

Rajeev

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very cordial and hotel rooms are well kept.
Stayed 1 night in Sep 2023

8/10 Good

Anupam

Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable bed! Safe area and great breakfast! Highly recommended and wonderful staff!😊
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience overall
Other than the musty, smokey smelling lobby, everything else was very good. Rooms were clean and smelled okay. It was quiet, other than the occasional semi truck going by on the nearby interstate. Good people working there make all the difference, would go back again.
Stayed 4 nights in Sep 2023

10/10 Excellent

Samir

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Anne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Ernesto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great holiday inn!
Stayed 1 night in Sep 2023

10/10 Excellent

olga

Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Prerak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

wanxing

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation
Stayed 2 nights in Aug 2023

8/10 Good

Ning

Stayed 1 night in Aug 2023

8/10 Good

Poonam

Stayed 1 night in Aug 2023

10/10 Excellent

Digna, FAIRFIELD

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was Friendly
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff person at desk, Erica
Stayed 1 night in Aug 2023

2/10 Terrible

Karen

Traveled with family and small children, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room hadn’t been cleaned and we had to stay in it because we arrived after 11pm and no other places were available.
Stayed 1 night in Aug 2023

4/10 Poor

AnneMarie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I will not return
Comfortable bed in a clean room. When you add in a less than stellar check-in (25 minutes while desk attendant went to physically look for a clean room for my reservation). Add in no ice in the machines, vending machines on every floor that were sold out of anything with no sugar, or carbonation. Partial refunds after selections came up “sold out”. Empty coffee urns at breakfast, and overflowing garbage bins with no staff in sight. Not what I expect in a hotel of this price.
Stayed 1 night in Aug 2023

8/10 Good

Lois

Stayed 1 night in Aug 2023

6/10 Okay

Thomas

Traveled with partner
Liked: Cleanliness, staff & service
Room was clean. Hallway had new carpet and wallpaper. Only one side of the bed had electrical outlets (via a lamp). To get power on other side of bed, I pulled the bed away from wall to access only outlet, unplugged alarm clock, plugged in desk lamp, plugged alarm into desk lamp and reset time. Elevator was out of service 1 night, but luckily not when checking in or out with luggage. Breakfast was ok - not able to eat most of it due to lactose intolerant. Duncan Donuts and 7/11 across from hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

Shane

Stayed 1 night in Aug 2023

8/10 Good

Cori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to downtown Corning, where there are tons of options for eating out and shopping. We booked this hotel for the pool for our daughter, but the pool was closed down sunday morning which was a bummer. Other than that, great experience.
Stayed 1 night in Aug 2023

10/10 Excellent

Keunmin

Stayed 1 night in Aug 2023

4/10 Poor

Leah

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room appeared clean but everything in the room needs updating, replacing or touched up. Check in is listed for 2pm and upon our arrival at 5pm, our room (and many others) were not ready and still needed to be cleaned. Housekeeping were still cleaning rooms after 7pm. Pool was not open, ice machine was broken and elevator broke.
Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
We have never had a bad experience at holiday inn hotels. As always everything was great
Stayed 2 nights in Aug 2023

6/10 Okay

Madeline

Stayed 1 night in Aug 2023

6/10 Okay

Kevin

Traveled with partner
The room was nice. The bed was soft. The TV was not working. We had to change rooms. We went to breakfast at 0930. Breakfast was scheduled till 1000. It was very poor. Nothing was left. I had to ask a worker for cream for the coffee. One worker just stood looking at her watch. When I asked her a question. She ran away. The woman at the front desk hid until breakfast was over. I think I should be refunded some money. I did not receive the full service I paid for.
Stayed 1 night in Aug 2023

6/10 Okay

Alexander, Brooklyn

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Sarang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel stay, it was neat and clean. The b'fast was awesome. They should renovate their bathrooms, other than everything was perfect.
Stayed 1 night in Aug 2023

10/10 Excellent

Roman

Traveled with family
Quick, efficient and friendly
Stayed 1 night in Aug 2023

6/10 Okay

Janet, APPLETON

Disliked: Staff & service
Asked for early check in( 1 hr early) Rooms weren’t ready until an hour after regular check in. Front desk girl was doing laundry and front desk duties.only cleaning girl was outside most of the time smoking. Property not kept up well. Very disappointed for a Holiday Inn!
Stayed 1 night in Aug 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The only negative is the noise from the nearby highway.
Stayed 1 night in Aug 2023

10/10 Excellent

Takeshi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

YUQING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall is not bad for overnight stay but the breakfast options are disappointing. Many of items were out of option but no refill were placed ( no eggs, no milk, no sliced breads only beagles, no fruits)
Stayed 1 night in Jul 2023

8/10 Good

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is way back of the road, there is not a sign, or arrow indicating where to turn. We passed it twice.
Stayed 1 night in Jul 2023

8/10 Good

Huma

Stayed 1 night in Jul 2023

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Young lady that checked us in was so helpful and really nice to my kids. Definitely be coming back
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for an overnight stay
The rooms were clean and maintained properly. We have stayed in many holiday inns. But this one we were disappointed by the morning breakfast options. The pancake maker was broken and there were no fresh fruit options during our stay. The pool was good and clean.
Stayed 1 night in Jul 2023

4/10 Poor

Adam

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Flooding in room, lots of stuff out of order (stairs, A/C unit), breakfast was underwhelming (out of lots of stuff including fruit and pancake machine broken). Positive is bed was comfortable
Stayed 1 night in Jul 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023