Ratings based on 547 Verified Reviews

2.9 out of 5
50% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

OK in a pinch but not very well laid out.

Posted Jun 22, 2018
The room I had - was just for one night - was OK but I found an empty soda can behind the night stand when I was looking for an outlet to plug in my phone charger - there wasn't any! And the Desk didn't have an accessible outlet either. I had to plug the phone into the kitchen outlet which put it far from the bed. Not a very well planned layout for business travelers. And I never found the breakfast?? They had coffee and vending machines.
Comment from Hotel Management
Jun 23, 2018 by Hotel Management, Hotel Management
Thank you for being our guest. We are sorry for the issues you experienced and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to thoroughly inspect the suite before allocating it to our future guests. We are also sorry we missed meeting some of your expectations with regards to the layout of the room. Also, your concerns with regards to our grab-and-go breakfast have been shared with our Brand Leaders so they have knowledge of our guests' desires and assists them in determining new future offerings. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 18, 2018
staff was great, just inconvience of the changing of and tub didn't work.
Comment from Hotel Management
Jun 19, 2018 by Hotel Management, Hotel Management
Thank you for choosing Extended Stay America. Although you liked our courteous associates, we regret if any inconvenience caused during your stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Poor management

Posted Jun 18, 2018
Tried to throw two business men out of hotel when they made a reservation the evening prior. Manager said that they were causing trouble as they were wearing tee shirts and one stepped out of the room for a moment without a shirt. Hotel manager called me to inform me of what my employees were doing. They are grown men who can be told about their actions. I believe that management is not real management, but a few people who are hired to take crap from everybody and try to make lives difficult when they have no reason to. Last, when the manager spoke with me he kept asking what business I was in and what they were doing at this hotel. Further more, he had advised me that it is a family hotel. If I am not mistaken this hotel is filled with students from a local college who they hide to keep it "Family." oriented. So other who book a room are not worried when they see college students in the hotel. Would never book here again. Too many good hotels in the area who want your business.
Comment from Hotel Management
Jun 19, 2018 by Hotel Management, Hotel Management
Thank you for evaluating your stay. We are sorry for the issues your business men experienced and regret the inconvenience it caused. We are reviewing this situation with our team members to see what went wrong so that our associates handle these type of situations in a better way. Thanks again, and we hope to host you back in future for a better experience. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Jun 16, 2018
Very nice stay, we enjoyed all the accommodations
Comment from Hotel Management
Jun 16, 2018 by Hotel Management, Hotel Management
Gia, it was a pleasure having you as our guest at Extended Stay America. We’re glad to know you loved your accommodations and that you had a pleasant stay with us. We look forward to having you as our guest again soon! Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Jun 16, 2018
My room smelled of cigarette smoke
Comment from Hotel Management
Jun 18, 2018 by Hotel Management, Hotel Management
Anita, thank you for reviewing your stay with us. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We wish we had an idea about this so we would have happily moved you to some other room. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Jun 13, 2018
Comment from Hotel Management
Jun 14, 2018 by Hotel Management, Hotel Management
Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Jun 11, 2018
Call to tell them would be checking in late so I new someone would be there and are room would be there. Got there at 2 am and took lady 45 minutes to get us in a room that was empty. Apparently place was over book. System must be old to take so long. Won’t stay there again.
1 out of 5
by A verified traveler from Elmsford

Worst Hotel Ever

Posted Jun 11, 2018
The room stunk like it hadn’t been cleaned in years. I listened to people running up and down the hallway slamming doors literally all night long. About 2:00 in the morning the guy and girl next door started screaming at each other. It’s badically a crack house/homeless shelter. The place is disgusting and should be shit down. I’d sleep in my car before I’d ever step foot in that dump again.
5 out of 5
by A verified traveler from Hyattsville, MD

Posted Jun 10, 2018
The only failure was not letting one know that anything you really need you must bring yourself. There was not even a plastic glass in the room with which one could rinse their mouth well or take medication .
Comment from Hotel Management
Jun 13, 2018 by Hotel Management, Hotel Management
Kenneth, thank you for staying at Extended Stay America and for sharing your comments online. After reading your feedback about our amenities, it appears we may have missed an important communication during your check-in. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind our team to communicate this more clearly going forward. We hope you will choose us again on your next visit to the area. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Posted Jun 8, 2018
Loved our stay!! Defiantly recommend this hotel!!
Comment from Hotel Management
Jun 10, 2018 by Hotel Management, Hotel Management
James, thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management