Ratings based on 1,303 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from NY
Nice hotel, but little things mean a lot.Posted Nov 13, 2017
Pros: Locatino & Clean
Cons: Upgrade your internet and get better pillows!
The free internet is a joke... did a speed test and it was only 0.03 MPb/s download... essentially dial up speed, was unable to do the most simple of internet things on my laptop. Unless you pay for their premium service... which I was not about to do. Most hotels I stay at any more include decent internet service. Pillows were incredibly thin, to the point where you felt like you were not even using pillows. Bathroom is clean, however, incredibly tiny.
for Everyoneby A verified traveler from Tamaqua, PA
Nice hotel close to major highwaysPosted Oct 23, 2017
The hotel is under construction which I knew when I booked it. The construction didn't really affect our stay. Parking can be a bit of an issue when there are many guests. The staff was friendly and helpful. We stayed in a room with a king size bed and pull out couch. Room was comfortable. We didn't have any shampoo, conditioner, and lotion but housekeeping gave us some when we asked. It can be a little noisy given its close proximity to major highways. This can be an issue if you're a light sleeper. Our room was clean. The breakfast in the morning had a wide variety of both hot and cold foods that were tasty.
for Everyoneby A verified traveler
Hotel reviewedPosted Oct 22, 2017
Nice hotel room was clean.Enjoyed staying there.Employee working was very helpful.
by A verified traveler from delaware
Dark, unfriendly, one working elevatorPosted Oct 13, 2017
Could not find entrance because of construction and entrance sign not lit. We arrived after dark and parking access poor and badly lit. Hotel appeared crowded but only one working elevator. We had to carry our bags up two flights of stairs. No clock in our room. Tried to return to our room after breakfast but key card wouldn't work. Guest we met on our floor told me there was a cockroach in their bath tub and maid took tip money but didn't tidy their room. All in all a miserable experience for $259!!
by A verified traveler from Connecticut
no titlePosted Oct 2, 2017
Pros: Clean spacious room, good breakfast
Cons: It was difficult to get around due to the construction, there could have been some signs. One of the elevators wasn't working properly
Location: Diner across the street
Staff (Patricia) was more than accommodating. Great personality, very helpful. When I arrived she had no trouble finding my reservation, checking me in, letting me know where to park, and apologized for the ongoing construction, all with a smile . When I got up to my room the key would not work, I called down from my cell phone to let her know, she immediately came up to try and resolve the issue with an electronic master key. This did not work apparently because of the air cond. in the hallway making the lock not work correctly. She then came back with keys to another room, and all was well. I was impressed by her caring and professionalism.
for Everyoneby A verified traveler from Knoxville, TN
Top-NotchPosted Sep 13, 2017
Pros: Quiet, 24 hour coffee and tea available. Desk is also managed 24 hours so late check ins are not a problem.
Cons: Since we were there for a 5 night stay, it would have been nice if the room had a mini fridge.
Location: Very easy on and off of both the Saw Mill Pkwy and 287. There is a 24 hour diner just down the road.
Of all the Hotels I have stayed at in the area this one is definitely the best. Very friendly staff, big rooms, and an amazing breakfast buffet that runs till 10am. They we also extremely accommodating when we had to stay an extra night because our flight was cancelled. This is now the place I will stay when I travel to Westchester
by A verified traveler
ShadyPosted Sep 7, 2017
Booked king room when I got there guy at desk said no kings available. When I dropped $20 on the desk a King suddenly became available. Shady
for Everyoneby A verified traveler from White Plains, New York
Best hotel in the area !Posted Aug 27, 2017
After a 15 minute nightmare visit at another hotel I was blessed to find a Hampton Inn in the same area.. My family and I were overcome with joy when we checked into the Hampton Inn that same night. The facility and staff were awesome!The Hampton Inn is out first choice hotel from now on it made our visit to NY so much better. Thank you for saving us from a disaster..
Comment from Hotel Management
Aug 30, 2017 by Danielle, Hotel Management
Dear Donna, What a wonderful review!! We are very happy that you chose our hotel. We also very glad that we were able to assist in alleviating the nightmare you endured somewhere else. We hope you visit us soon. Sincerely Danielle Thomas Front Office Manager
Best customer servicePosted Aug 18, 2017 on Hotels
Best customer service I've ever experienced!
Comment from Hotel Management
Aug 27, 2017
Thank you very much for this wonderful review!!! We hope to see you soon!!
by Kelli Mahoney from White Plains
I don't want to be here with him, but I need moneyPosted Aug 15, 2017 on Hotels
I think my ex-husband needs to give me as much cash as he has because I don't love him and faking it is getting harder everyday for me.