Ratings based on 465 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel with friendly staff close to freeways

Posted Jul 18, 2017
The hotel is neat and clean, the staff are friendly, and the free full breakfast is very good.
Comment from Hotel Management
Jul 19, 2017 by Michele, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you had the chance to enjoy our complimentary Be Our Guest Breakfast buffet. Our staff works hard to ensure our guests enjoy a clean and comfortable stay, thank you again for letting us know we are on the right path. Should you return to the area please visit us again. Sincerely, Michele,SM Sincerely, Michele,SM
2 out of 5
by A verified traveler

More expensive, why?

Posted Jul 10, 2017
Pros: Staff was friendly
Cons: Policies managing behavior in pool area
Location: Surrounded by lots of retuarants
As we checked in they had a family stuck in elevator. We choose hotel specifically to relax in hot tub and when entered pool area they were playing toss in hot tub and had screaming child in pool.
Comment from Hotel Management
Jul 14, 2017 by Michele, Hotel Management
Thank you for taking the time to write a review about your recent stay at our hotel. Several different factors are considered into are rates, including occupancy percent, local market and the overall demand at the time of booking . We understand that after a long day of travel all a family wants is to relax pool side and have a clean comfortable nights rest. Our staff works hard to ensure all our guests are receiving our best services and your feedback gives us the opportunity to correct any deficiencies we have in our services. We apologize for any inconveniences and hope look forward to seeing you again in the hope to exceed your expectations in the future. Regards, Michele SM
4 out of 5
Recommended
for Everyone
by A verified traveler from Lancaster, Pa.

would return

Posted Jul 8, 2017
Pros: Clean, great breakfast, friendly staff. Pool was a real plus after traveling.
Cons: More comfortable couch bed.
Location: Stopped 1/2 was for our trip and enjoyed dinnerd at Rubins which staff recommended.
Really liked country inn, and fantastic breakfast. Suite was nice, but couch not so comfortable, Will definitely use again. Kids loved the pool and we enjoyed the hot tun. Pool a little cloudy on our returntrip.
Comment from Hotel Management
Jul 19, 2017 by Michele, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are pleased to read you enjoyed a relaxing time aside our heated indoor pool. We do regret to hear of your concerns you shared with regards to the lack of comfort provided by the sofa sleeper, and we apologize for any inconveniences. Your comments are appreciated and will be used to help fine tune our operations. Thank you again for choosing us for your lodging needs. Warm regards Michele, SM
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Helpful, friendly staff

Posted Jul 5, 2017
Pros: cleanliness, friendly staff
The manager and front desk staff were overly helpful in describing to us the RTS to get downtown Cleveland. They saved us hours of parking/driving with a train system we didn't even know existed. That was a life saver and made going to our event at the stadium all the more enjoyable!! The next morning, we encountered a lovely staff member at the breakfast buffet. Even though the other customers left a mess behind themselves, she bent over backwards to give us a nice experience. I didn't even have to ask, and she told me there were strawberries thawing for my waffle. She immediately went back to the sink to thaw them quicker. I told her "no rush, I'll eat my eggs first anyway." Next thing I know, she's bringing them to me at my table... sweetest thing ever! With a "bless you" she was on her way to keep taking care of the room. I didn't get her name, but she had long, red/dark hair, tied back and a friendly, genuinely kind smile.
Comment from Hotel Management
Jul 19, 2017 by Michele, Hotel Management
Thank you for taking the time to write a review about your recent stay at our hotel. I have passed on your comments to our staff and they both were honored that you mentioned them. Thank you again for giving me the opportunity to recognize them for a job well done. Thank you for choosing us for your lodging needs, we look forward to seeing you again should your travels bring you back to the area. Warm regards, Michele,SM
5 out of 5
Recommended
for Everyone
by A verified traveler from columbia md

Posted Jul 4, 2017
Large comfortable room. Spotlesssly clean. Comfortable beds.
Comment from Hotel Management
Jul 7, 2017 by Michele, Hotel Management
Thank you for taking the time to write a review about your time at our hotel. Your kind comments are appreciated and have been passed on to our staff. Thank you again for giving me the opportunity to recognize our team for a job well done. We look forward to seeing you again should your travels bring you back to the area. Regards, Michele,SM
4 out of 5
Recommended
for Everyone
by A verified traveler from lancaster pa

nice hotel

Posted Jul 3, 2017
Great, stopping back on return trip.neat, clean and friendly.
Comment from Hotel Management
Jul 7, 2017 by Michele, Hotel Management
Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to see your time with us was enjoyable. We look forward to seeing you on your return and appreciate your loyalty to us. Warm regards, Michele, SM
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2017
Overall hotel was good. The room was clean, but had this strong musty/mildew smell that I could find where it was coming from (the pillow we brought from home still smelled when we got home). Breakfast was good, and the staff was very attentive, constantly keeping everything full and asking anyone if they needed anything.
Comment from Hotel Management
Jun 24, 2017 by Michele, Hotel Management
Thank you for taking the time to write a review about your recent stay at our hotel. We regret to hear the comforts of your stay were inconvenienced caused from an odor within the guest room. Our staff will examine the rooms to ensure they are all up to the Carlson Rezidor Brand Standards, and I assure you we are working diligently to ensure similar situation does not occur again in the future. Sincerely, Michele SM
5 out of 5
Recommended
for Everyone
by A verified traveler

Transportation to Cleveland costly and limited

Posted May 13, 2017
Close to a lot of eateries and mall for walking. Stores for incidental close by. Hotel breakfast change Dailey a plus.
Comment from Hotel Management
May 17, 2017 by Michele, Hotel Management
Thank you for taking the time to write a review about your recent stay with us. We are thrilled to see you enjoyed our complimentary Be Our Guest breakfast. We look forward to seeing you again should your travels bring you back to the area. Regards, Michele
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Wayne, IN

This was a very nice stop.

Posted Apr 27, 2017
Pros: Liked the room rate. Liked the proximity to a pleasant restruant. Ease of Access to and from the interstate was great.
This was an overnight stop on our way for evaluation at a very lagre medical clinic. Very nice accommidations. Breakfast was great. All the staff that we contacted were very pleasant. I would definitely stay here again if the need comes up.
Comment from Hotel Management
Apr 29, 2017 by Michele, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. Your kind comments are appreciated and we are looking forward to seeing you again should your travels bring you back to the area. Regards, Michele
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Nice for a brief stay

Posted Apr 22, 2017
Pros: Clean and comfortable
We were visiting a local college and needed an inexpensive place to sleep. This hotel is near the highway and easily accessible. The neighborhood is fairly industrial and the facilities appear a bit older, but they are well-kept and clean. We were only there long enough to sleep and have breakfast before moving on. Our room was comfortable and the breakfast was very good, with cheerful and friendly staff.
Comment from Hotel Management
Apr 22, 2017 by Michele, Hotel Management
Thank you for taking the time to write a review about your recent stay with us. We are pleased to see you enjoyed your time with us. We look forward to seeing you again should your travels bring you back to the area. Sincerely, Michele