Ratings based on 483 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern,NJ

Glad to have stayed there,

Posted Sep 12, 2017
Pros: Convenient to I-80 , yet quiet, clean room, cheerful gal at the desk
Cons: Free Breakfast had great coffee, OJ, waffles, bacon - the eggs were sunny side up and were OK, I think scrambled would have been better ,
Location: Didn't do, since I was passing thru ..
Travelling across the country, could have stayed in a "Budget" Hotel, glad I didn't , clean, quiet, worth the extra couple of bucks.Convient
Comment from Hotel Management
Sep 14, 2017 by Dennis, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at the hotel, and we look forward to your next stay.
4 out of 5
by A verified traveler from ohio

Posted Sep 8, 2017
Its an ok hotel. Stayed at nicer country inns. We had plumbing issues. Toilet wasn't flushing and had no cold water. Staff was very accommodating. Maintenance man came in after hours too fix our toilet and they provided us with another room to take a shower. Hot tub didn't work either. Other than that the stay was great.
Comment from Hotel Management
Sep 12, 2017 by Dennis, Hotel Management
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have forwarded your list of maintenance issues with our engineering and management team, so that we can quickly begin the process of tackling each individual problem on your list to ensure a similar situation does not occur again in the future. We are drafting various renovation projects for the near future, and need suggestions such as yours to know we are moving in the right direction. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Dennis C Front Office Manager Country Inn & Suites
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for a short stay

Posted Aug 24, 2017
Pros: Friendly staff, cleanliness and good breakfast.
Cons: Tubs, sinks and toilets should be checked for proper drainage before the arrival of guests.This is a problem we've encountered in hotels of all types.
Location: We were visiting friends who live in the area of Lorain, Ohio. Not much happening here unless one drives about 30 miles to downtown Cleveland.
The staff was nice and the facilities clean. The only issue was a slow draining tub which we reported at checkout for the benefit of the next guests.
Comment from Hotel Management
Sep 2, 2017 by Michele, Hotel Management
Thank you for taking the time to write a review about your recent stay at our hotel. We apologize for the concerns you shared in regards to the plumbing. I have shared them with our maintenance team for the necessary repairs or replacements, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. Your feedback is appreciated and will be used to help fine tune our operations in the hope to exceed your expectations on future visits. Sincerely, Michele,SM
5 out of 5
Recommended
for Families
by A verified traveler from Philadelphia, PA

Nice hotel, great location.

Posted Aug 23, 2017
Pros: Rooms and location.
Cons: Breakfast could be better.
Location: Good location near many restaurants and not too far of a drive to local attractions.
Spent 2 nights at this hotel and it was a pleasant experience. It was very clean and close to a lot of good restaurants. The pool was a little small, but adequate enough, and spa was relaxing. The staff was awesome. The breakfast...not great, but again adequate. Overall, if I'm ever in the area again I'd probably stay there.
Comment from Hotel Management
Sep 5, 2017 by Michele, Hotel Management
Thank you for taking the time to write a review about your recent stay at our hotel. We are delighted to read your experience was positive. We appreciate your business and look forward to seeing you again. Sincerely, Michele
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal,QC

Wish we could stay longer.

Posted Aug 21, 2017
We chose this hotel as an overnight stay on our trip home, based on Expedia reviews. We couldn't have been more pleased with this property. Wish we could have stayed longer to enjoy the pool and comfort.
Comment from Hotel Management
Sep 2, 2017 by Michele, Hotel Management
Thank you for taking the time to share your thoughts based on your recent experience at our hotel. We are thrilled to see you enjoyed a clean and comfortable stay. We look forward to seeing you again should your travels bring you back to the area. Regards, Michele,SM
4 out of 5
Recommended
for Everyone
by A verified traveler from Portsmouth, OH

Elyria review

Posted Aug 19, 2017
Pros: near nice restaurants and a straight shot to sandusky or cleveland.
Location: We wanted to stay outside of Cleveland and Elyria was the best choice. It gave us access to all towns located near Lake Erie.
No problems with room or staff. Breakfast was pleasing. Our suite was exactly like we pictured it would be.
Comment from Hotel Management
Sep 2, 2017 by Michele, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our Be Our Guest breakfast buffet. We look forward to your next stay. Regards, Michele,SM
3 out of 5
by A verified traveler from westminster, maryland

Near the turnpike and shopping.

Posted Aug 18, 2017
Older hotel close to the Ohio turnpike and shopping.
Comment from Hotel Management
Sep 2, 2017 by Michele, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that your time was enjoyed with us. We look forward to your next stay. Sincerely, Michele,SM
4 out of 5
Recommended
for Everyone
by A verified traveler

comfortable just stop over on way to chicago

Posted Aug 17, 2017
arrived later than we thought but staff was helpful
Comment from Hotel Management
Sep 2, 2017 by Michele, Hotel Management
Thank you for taking the time to share your thoughts on your recent experience at our hotel. We appreciate your business and look forward to assisting you on future travel omas, Sincerely, Michele,SM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2017
Everything was great. Only downfall was tub was stopped up but on later return to the room everything was fixed. Will stay again and recommended.
Comment from Hotel Management
Jul 30, 2017 by Michele, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room due to some cleanliness issues. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards. We appreciate your feedback and will use it to help fine tune our operations in the hope to exceed your expectations on a future trip. Thanks again, Michele,SM
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel with friendly staff close to freeways

Posted Jul 18, 2017
The hotel is neat and clean, the staff are friendly, and the free full breakfast is very good.
Comment from Hotel Management
Jul 19, 2017 by Michele, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you had the chance to enjoy our complimentary Be Our Guest Breakfast buffet. Our staff works hard to ensure our guests enjoy a clean and comfortable stay, thank you again for letting us know we are on the right path. Should you return to the area please visit us again. Sincerely, Michele,SM Sincerely, Michele,SM