- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suited our needs perfectly. Basic amenities etc but overall I’d be happy to stay here again.
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Emerald Gardens Motel & Apartments is located in Emerald. Local points of interest include Emerald Hospital, Emerald Racecourse, and Central Highlands Visitor Information Centre.
Upon check-in and after completing my details, I was handed my key and "instructed" to get my milk from the fridge in reception. Check in staff were ok, not unfriendly but not particularly welcoming. The room itself was ok. Not what I would expect for the price paid. Tired looking furnishings and the unpleasant smell of hiding all else with commercial cleaning disinfectant. One tube of shower gel, presumably to be used in the spa bath. All other toiletries were contained in a wall mounted dispenser. Upon returning to my room at the end of the day, I was quite keen for an amber refreshment and sadly discovered no mini bar. Once again, surprised this was the case considering price paid. I recalled the "milk fridge" in reception had other beverages so I ventured across the carpark. I mentioned to the female property representative that I was surprised that there was no mini bar in the room. Her words were, "Oh no. We don't do mini bar, thank god!". I was welcome to purchase drinks from the fridge in reception. My room service was from the in-house Indian restaurant. Once again, it was ok - just. First world problems, I know. For the price paid I definitely expected better. All in all, the experience was ok. Would I stay again, unfortunately not.
Pros: Everything was just ok.
Cons: Please try not to make people feel as though they should be grateful for you allowing them to stay. Step up the calibre to the price.
Location: Close to cinema