Exterior

Reviews of Holiday Inn Express Hotel & Suites Emporia, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 548 out of 1017 reviews" "
Rating 8 - Good. 301 out of 1017 reviews" "
Rating 6 - Okay. 77 out of 1017 reviews" "
Rating 4 - Poor. 49 out of 1017 reviews" "
Rating 2 - Terrible. 42 out of 1017 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Bruce

Traveled with family
I was very disappointed when I heard the elevator was out of service, and I had to carry our bags up to the second floor with an injured wrist, and no one at the desk offered to help
Stayed 1 night in Mar 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service
The breakfast was amazing! The shower had very poor pressure and only warm water but they are doing construction so that may be the cause.
Stayed 1 night in Mar 2024
Response from tgreen on Mar 26, 2024
Thank you for staying withus. We appreciate your kind review of our hotel.

8/10 Good

sangina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and the staff was nice
Stayed 2 nights in Mar 2024
Response from tgreen on Mar 26, 2024
We appreciate your kind words regarding your recent stay at our hotel.

10/10 Excellent

John

Business traveler
Liked: Staff & service
Front desk personnel was very friendly. Room was extremely comfortable.
Stayed 1 night in Mar 2024
Response from tgreen on Mar 22, 2024
Thank you so much for your kind words regarding your recent stay at our hotel.

8/10 Good

Kevin

Construction on site
Stayed 1 night in Mar 2024
Response from tgreen on Mar 26, 2024
We appreciate your review.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Mar 2024
Response from tgreen on Mar 19, 2024
Thank you for staying with us!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from tgreen on Mar 20, 2024
We appreciate your feedback.

6/10 Okay

Srdjan

Traveled with pets, Traveled with family
Liked: Staff & service
Room smells on urine
Stayed 1 night in Mar 2024
Response from tgreen on Mar 18, 2024
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly service. Under renevation
Stayed 1 night in Mar 2024
Response from tgreen on Mar 15, 2024
Thank you so much for kind words regarding your recent stay with us.

10/10 Excellent

Aleksey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in the process of renovation. I got 2 freshly renovated rooms. Absolutely beatiful, comfortable and cozy!
Stayed 1 night in Mar 2024
Response from tgreen on Mar 15, 2024
Thank you so much for staying with us!

8/10 Good

CYNTHIA

Staff was very friendly. Breakfast was fresh.
Stayed 1 night in Mar 2024
Response from tgreen on Mar 17, 2024
Dear Cynthia,We appreciate your kind feedback about your recent stay at our hotel.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Its staff is great and its a clean and nice hotel
Stayed 1 night in Mar 2024
Response from tgreen on Mar 10, 2024
Thank you so much for your kind words regarding your recent stay with us.

4/10 Poor

Karen, Nanticoke

Traveled with family
Disliked: Staff & service, amenities
I stayed 9/7/24-9/8/24. Front desk clerk was very rude. I booked and paid through Expedia, my payment to Expedia went through (I even had my receipt) but the Expedia to the hotel payment was having issues going through. She made me call Expedia after driving 8 1/2 hours or she wasn’t allowing us to check in. After standing there going through a million phone prompts with Expedia she decided to call her manager. The manager said it was not an issue on my part and to let us check in and the hotel would call Expedia to straighten it out. This woman had awful customer service and clearly was not happy at her no . I will no longer stay at an IHG
Stayed 1 night in Mar 2024
Response from tgreen on Mar 9, 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

Sheryl, Lewes

Liked: Cleanliness, staff & service
It was perfect for our needs. Dated but about to undergo renovations!
Stayed 1 night in Mar 2024
Response from tgreen on Mar 9, 2024
We appreciate your feedback.

10/10 Excellent

Barbara

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from tgreen on Mar 9, 2024
Thank you for staying with us!

10/10 Excellent

Lori, Orleans

Traveled with group
Liked: Property conditions & facilities
Excellent hot breakfast
Stayed 1 night in Feb 2024
Response from tgreen on Mar 8, 2024
Thank you for your kind review.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location right off I95
Stayed 1 night in Feb 2024
Response from tgreen on Mar 3, 2024
Thank you for your kind review of our hotel.

6/10 Okay

Andras, Blainville

Liked: Property conditions & facilities
Room has odd odours.
Stayed 1 night in Feb 2024
Response from tgreen on Mar 3, 2024
Thank you for your feedback.

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property
Stayed 1 night in Feb 2024
Response from tgreen on Feb 26, 2024
I am so pleased to hear you enjoyed your stay with us.

8/10 Good

Eric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Came late and didn’t do breakfast. Some renovations going on but no impact on me Most properties offer ability to stream personal roku thru hdmi input on tv, but remote provided did not. Disappointing since I missed a game looking forward to
Stayed 1 night in Feb 2024
Response from tgreen on Feb 26, 2024
We appreciate your feedback.

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a nice indoor pool which was was hard to find since most places on our way up from Florida only had outdoor ones. Breakfast options were good and they even had gluten free bagels which I eat and I have not seen at other hotels.
Stayed 1 night in Feb 2024
Response from tgreen on Feb 25, 2024
Dear Ann,I am so pleased to hear you enjoyed your stay withus.

10/10 Excellent

Gerald R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from tgreen on Feb 25, 2024
Thank you for your review

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Feb 2024
Response from tgreen on Feb 19, 2024
Thank you for your kind review

10/10 Excellent

Kenneth

Traveled with partner
Liked: Staff & service, property conditions & facilities
Clean hotel. Nice staff. Good price
Stayed 1 night in Feb 2024
Response from tgreen on Feb 19, 2024
We are so pleased to hear you enjoyed your stay with us.

6/10 Okay

Lillian, Thornwood

Traveled with partner
Liked: Amenities
not as good as other updated holiday inns
Stayed 1 night in Feb 2024
Response from tgreen on Feb 19, 2024
We appreciate your feedback.

8/10 Good

ileana

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, they were doing renovations and the strong odor of fresh paint was a bit over. It was very clean and conveniently right off I95.
Stayed 1 night in Feb 2024
Response from tgreen on Feb 19, 2024
We appreciate your feedback.

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from tgreen on Feb 19, 2024
Thank you so much for your kind review of our hotel.

10/10 Excellent

william

Traveled with family
Very nice.
Stayed 1 night in Feb 2024
Response from tgreen on Feb 19, 2024
Thank you so much for your kind review.

10/10 Excellent

Weili, Ellicott City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very helpful and nice, would recommend this hotel
Stayed 1 night in Feb 2024
Response from tgreen on Feb 19, 2024
I am so pleased to hear you enjoyed your stay with us.

10/10 Excellent

Dan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. The staff was friendly. I have all positive experiences at this hotel.
Stayed 4 nights in Jan 2024
Response from tgreen on Feb 19, 2024
Thank you so much for your kind words regarding your stay at our hotel.

10/10 Excellent

shakia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the money. Very helpful staff.
Stayed 1 night in Jan 2024
Response from tgreen on Feb 19, 2024
Thank you for kind words regarding your stay withus.

2/10 Terrible

Ted

Stayed 1 night in Jan 2024
Response from tgreen on Mar 20, 2024
Thank you for staying with us.

4/10 Poor

Richard, Ellijay

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was under renovation, trains ran all night, highway noise was awful and our bed was horrible
Stayed 1 night in Jan 2024
Response from tgreen on Feb 19, 2024
"Thank you for your candid review. We apologize that your recent stay did not meet expectations.

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Jan 2024
Response from tgreen on Feb 19, 2024
Thank you for staying with us!

10/10 Excellent

Susan, Hamden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff very nice. It is older and renovation planned. Decent breakfast choices. Only fast food/ chain restaurants nearby
Stayed 1 night in Jan 2024
Response from tgreen on Feb 19, 2024
We appreciate your feedback.

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from tgreen on Feb 19, 2024
We appreciate your kind review.

10/10 Excellent

Pamela

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from tgreen on Feb 19, 2024
Thank you for staying with us!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The faucet in the bathroom sink broke and needs to be repaired or replaced.
Stayed 1 night in Jan 2024
Response from tgreen on Feb 19, 2024
We appreciate your feedback.

8/10 Good

Nathalie

Stayed 1 night in Jan 2024
Response from tgreen on Feb 19, 2024
Thank you for staying with us!

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from tgreen on Feb 19, 2024
Thank you for your kind review of our hotel.

8/10 Good

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from tgreen on Feb 19, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.

2/10 Terrible

Dustin

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from tgreen on Feb 19, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations.

8/10 Good

Adrienne

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from tgreen on Feb 19, 2024
Thank you for your review.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfortable
Stayed 2 nights in Jan 2024
Response from tgreen on Feb 19, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Nice breakfast
Stayed 1 night in Jan 2024
Response from tgreen on Feb 19, 2024
We appreciate your kind feedback.

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to make the reservation. Very clean, superior breakfast.
Stayed 1 night in Jan 2024
Response from tgreen on Feb 19, 2024
Thank you so much for your kind review!

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience we use them again
Stayed 1 night in Dec 2023
Response from tgreen on Feb 19, 2024
Thank you for your review.

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from tgreen on Feb 19, 2024
We appreciate your kind feedback

4/10 Poor

Walter

Disliked: Staff & service, property conditions & facilities
NO BREAKFAST AVAILABLE BECAUSE EMPLOYEE'S DID NOT SHOW UP FOR WORK. HOTEL NEEDS A REFRESH , WORN OUT SHEETS.
Stayed 1 night in Dec 2023
Response from tgreen on Feb 19, 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services.

10/10 Excellent

Lois

Stayed 1 night in Dec 2023
Response from tgreen on Feb 19, 2024
We appreciate your review!