Ratings based on 819 Verified Reviews

3.1 out of 5
57% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Place to sleep

Posted Apr 20, 2018
Just needed a place to sleep basically. Hotel is nice, front desk was super sweet. Our room is nice, but only 2 pillows on the bed. I suppose I could have asked for more pillows but was too tired to deal with it.
Comment from Hotel Management
Apr 21, 2018 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America and for the feedback. We are pleased you were impressed with our service and that you had a relaxing stay. On behalf of everyone here, we would love to serve you again soon. Sincerely, Hotel Management
2 out of 5
Recommended
for Everyone
by A verified traveler

Close to all Mtgs on Centeral

Posted Apr 19, 2018
Check in and out of Handicapped Room, told it was standard No Handicapped room by front desk. Got checked into another room, that had a sicken order. BUT beds were comfortable it was at a good location, back door isnt accessible from outside. wished it was more cleanier and order free.
Comment from Hotel Management
Apr 20, 2018 by Hotel Management, Hotel Management
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Posted Apr 11, 2018
I always stay there.I like the location and the people
Comment from Hotel Management
Apr 12, 2018 by Hotel Management, Hotel Management
Thanks for being loyal to Extended Stay America and rewarding us with such wonderful review. We are thrilled to know you liked our convenient location and were impressed with the courteous service provided by our staff. On behalf of our team, we appreciate you for recognizing our efforts and invite you for another visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2018
Pros: Close proximity to hospital.
Cons: Cleaner rooms, needs updating badly
We had a family member at the hospital, so we chose this hotel for its closeness to the hospital. The hotel is older, needs some updating and a good cleaning. Our floors were stucky in our room, and the carpet needed cleaning, for sure. It was okay for comfort and roominess for four of us.
Comment from Hotel Management
Apr 1, 2018 by Hotel Management, Hotel Management
We appreciate your review of your stay with us during your loved one's medical procedure. We host quite a few guests in similar situations because of our close proximity to the nearby hospital. However, we are sorry for the cleanliness issue you experienced. We will certainly share your feedback with my housekeeping team to take corrective actions. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Funny smelling room

Posted Mar 19, 2018
The room kind of stunk....literally. I couldnt really put my finger on the smell but it wasnt a good one. Bed was lumpy and the toilet disnt really work great. Shower was okay, and i did love that it had a kitchen eventhough i didnt use it. I also loved the fridge. This was a full blown fridge not a mini.
Comment from Hotel Management
Mar 22, 2018 by Hotel Management, Hotel Management
Thanks for the feedback. We are happy to read you had an overall nice stay and that we met some of your expectations. However, we apologize for the cleanliness issue you experienced while here and regret the inconvenience this caused. Your concern has been shared with our Pest control team to ensure the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Economy hotel without the economy price.

Posted Mar 5, 2018
Pros: Plenty of parking and the pool was well-maintained. Our room was clean and the bed was comfy.
Cons: They could at least try.
Location: Only one restaurant within walking distance, in the lobby of the Ramada Inn. I do not recommend it.
I usually take my time in picking hotels, but I booked this stay in a rush ... and paid for it. We've stayed at Extended Stay hotels before, so we know it's a no-frills place. But this property took the bare-bones concept to a skeletal extreme. If you wanted a coffee maker, cups and spoons in the room -- you had to ask for them. Ditto clean towels and TP. The complementary breakfast consisted of low-end power bars and packaged muffins. The coffee urn was usually empty. The staff was surly on their good days. The free wi-fi was incredibly weak, and you are better off mooching off the customer wi-fi at the Firestone Tire store, which by-the-way was right outside our window, so we did not need to set our alarms -- we woke up to the sound of power wrenches every morning. But I did learn something: don't rush when making reservations.
Comment from Hotel Management
Mar 7, 2018 by Hotel Management, Hotel Management
Thank you for reviewing your stay. Although you liked the comfort of your bed, we are sorry you were unhappy with the hotel policy in regard to kitchenware and the service issue you had while here. We are sorry for the service issue you had and regret the inconvenience this caused. Your concern has been shared with the concerned team members to improve our guest experiences. It's our goal to provide an excellent customer service, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Where's the breakfast?

Posted Mar 5, 2018
"Free breakfast" consisted of coffee, hot water and packets of instant oatmeal.
Comment from Hotel Management
Mar 6, 2018 by Hotel Management, Hotel Management
Thanks for being our guest. We are sorry you were unhappy with our breakfast offerings and regret the inconvenience caused. Your comments regarding breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope to welcome you back to enjoying a much better visit. Sincerely, Hotel Management
1 out of 5
by A verified traveler from seattle wa

Sketchy locale and Bedbugs

Posted Mar 4, 2018
Needs renovation. Got a bunch of bedbug bites all over. Bed is uncomfortable.
Comment from Hotel Management
Mar 10, 2018 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Lansdale,PA

Great staff, clean room, right down town

Posted Feb 26, 2018
Pros: Everything!!!
Location: Close to shopping, major businesses, cultural happenings and dining.
Everyone at the hotel was extremely helpful. Had a problem connecting to the internet, the staff had it corrected in less that two minutes.
Comment from Hotel Management
Feb 27, 2018 by Hotel Management, Hotel Management
Jeff, thank you for the five-star review of Extended Stay America and for highlighting our entire staff. We are happy to read you had a great time with us and loved the service provided by our courteous associates. We would like an opportunity to serve you again the next time your travels bring you this way. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to n phx

Posted Feb 26, 2018
Worked fine. As expected Cramped pull out bed and breakfast was just coffee and oatmeal
Comment from Hotel Management
Feb 27, 2018 by Hotel Management, Hotel Management
Thank you for choosing us. We are happy to know you had an overall enjoyable stay with us. It was a pleasure having you as our guest, and we hope to have an opportunity to welcome you back soon. Sincerely, Hotel Management