Ratings based on 701 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio,tx

Great staff and good location

Posted Jan 2, 2018
Overall nice hotel. Good breakfast, friendly staff, and nice location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange, TX

Best breakfast

Posted Dec 18, 2017
You couldn’t find a better breakfast than this - anywhere!! Nice quiet rooms.
3 out of 5
by A verified traveler from oklahoma

First negative experience at an embassy suites

Posted Dec 8, 2017
I have stayed at embassy suites many times in the past for confrences and enjoyed my stay. However, our short stay for pleasure in Houston was sub-par. First, check-in took longer than expected. We arrived at 9 PM, tired from our drive and expecting to check in quickly since it was later. The receptionist inform me that they did not know if our room was ready. I was surprised since the room was supposed to be ready at 3 PM. 45 minutes later, we finally got our room keys. I was slightly stressed with two cranky and tired kids. When we got our room, we found that the refrigerator was not working tokeep our breast milk cool so that it does not go bad. We requested a new refrigerator and th receptionist offered to move us to a different room. Needless to say, it was not the smoothest stay at one of your establishments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great breakfast!

Posted Dec 1, 2017
The breakfast is the best! The staff was very helpful and kind. Room service was fair.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2017
Yulanda at front desk was great. Fantastic with service and very much enjoyable to talk to. However a front deskman during the night shift called me and my neighboring roommate at 12:15 in the morning to verify the hotels mistake in assigning the right rooms. I felt that this type of behavior is very unprofessional.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Posted Nov 21, 2017
Hotel Staff was very friendly! Breakfast was nice!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
View is great. Size is good. Convenient location. Area shuttle is nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2017
Nothing to complain about. Everyone was nice. Rooms were clean. Food and drinks were good and not overly pricey
1 out of 5
by Alan

An adventure staying at Embassy (can never forget)

Posted Oct 23, 2017 on Hotels
Not so good at all ! I am not sure if it was Embassy's fault or not... But the power went out. My family and I (we have 3 kids, 6, 15, 17) had to walk up to the 11th floor, and packed our things in the dark, and moved/carried all our luggage's all the way back down. The water also got shut off, so we could not take any showers!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 23, 2017 on Hotels