Ratings based on 309 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
70% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Run down.

Posted Nov 13, 2016
We were in 1st floor (basement). Water dripping from ceiling in hall with waste barrel under it. Not great small. Kids commented that the long dark smelly hall looked like something out of a horror movie.
Comment from Hotel Management
Nov 16, 2016 by Front Office Manager, Hotel Management
Dear Guest, Thank you for submitting a review and for sharing your experiences at our hotel with other travelers. I am very sorry that you had encountered the pipe issues that we were having on the 1st floor that night. We are working to correct the appearance of the 1st floor and i can assure you that this isn't what you will come to expect when staying with us. We do our best to provide excellent service with comfortable inviting accommodations. I hope that if you are in the area again, you will allow us a 2nd chance to change your expectations of our hotel. Thanks, Robert Rioual Front Office Manager
3 out of 5
by A verified traveler

Hotel rm

Posted Oct 10, 2016
Needs updating . There was mold in bathroom That staff was very helpful
2 out of 5
by A verified traveler from Albany NY

Hotel is around NOTHING.

Posted Oct 4, 2016
Pros: bed was comfortable as well as the pillows
Cons: Cleaning the air vent also improving the shower head since there was no pressure and was not able to be angled or adjusted. Hot water needs to be hot
Location: There is NOTHING No restaurant chains except a McDonalds and a gas station with a Dunkin Donuts in it
There is only a gas station across the street that has a Dunkin Donuts and a McDonalds but nothing else. We were just there for a overnight to sleep but have to say that the water pressure in the shower was almost non existent and the water was not even close to hot. I have never taken a shower and been freezing when I got out and the bathroom not even steam in it. However the sink water was scalding and in the same place as the shower. Also the vent which there was no switch for to run was filthy with lots of dust accumulated in it. Bed was comfortable as well as the pillows but I feel that the cost of 131.00 a night was a little steep for what we got.
Comment from Hotel Management
Oct 10, 2016 by Robert Rioual (Front Office Supervisor), Hotel Management
Dear Nicolle, Thank you for your valuable feedback regarding your previous stay with us. I apologize that your experience with us was not satisfactory, and that your were unable to have a comfortable shower before leaving. These issues have been brought to the attention of our maintenance department and will be addressed. We hope that if travelling in the area, you are able to give us another chance.
4 out of 5
by A verified traveler from SC

Basic, clean, rooms as pictured, helpful front des

Posted Aug 23, 2016
We stayed here for 2 nights while we were visiting family. It was a convenient location as it was very close to where our family lived and very convenient to Bradley airport. Our intention was to sleep there & spend most of our days away with family events, so we were looking for a basic clean pleasant place to stay. This hit the spot. A nice amenity is the outdoor pool and ample free parking. The 'game room' has nothing to offer & the fitness room is very basic. The rooms were clean & comfortable.
Comment from Hotel Management
Aug 24, 2016 by Megan, Hotel Management
Thank you for staying and for sharing details about your stay and the hotel. We hope to see again!
4 out of 5
by A verified traveler

Posted Aug 22, 2016 on Hotels
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Thank you for staying
4 out of 5
by A verified traveler

Stayed overnight after reunion

Posted Aug 22, 2016
Overall fine. Would stay again. Is somewhat outdated. Sheet had coffee stain on it- but was clean. Beds were very comfortable. Bathroom was clean. Staff were very friendly
Comment from Hotel Management
Aug 23, 2016 by Megan, Hotel Management
Thank you for staying for your recent reunion. I hope you had a great time! I'm happy to hear that everything was clean and comfortable but apologize for missing the stain.
4 out of 5
by A verified traveler

Great for a stay after a day in Six Flags.

Posted Aug 17, 2016 on Hotels
Stayed night before and night of a day at Six Flags. No double queen bed rooms, but the king and pull out suited myself, my wife and our two kids (10 and 16). Very convenient to Six Flags (~10 minute drive).
Comment from Hotel Management
Aug 19, 2016 by General Manager, Hotel Management
Thank you for staying while visiting Six Flags New England!
2 out of 5
by A verified traveler from RI

Very disappointed

Posted Aug 10, 2016
Pros: Nothing
Cons: Everything
Very-very-very disappointed!!! Poor condition. Needs to be improved in everything.
Comment from Hotel Management
Aug 12, 2016 by Megan, Hotel Management
Dear Mike, Thank you for staying and sorry to hear that the experience was so disappointing. We appreciat your feedback and until our next major renovations will continue making every effort to provide exceptional cleanliness and service. Sincerely, Megan Pascale Front Office Manager
5 out of 5
by Cheng-Chung from Taiwan

NIce family trip hotel

Posted Aug 7, 2016 on Hotels
NIce facility, esp.pool, basketball and tennis court.
Comment from Hotel Management
Aug 12, 2016 by General Manager, Hotel Management
Dear Cheng-Chung, Thank you for choosing us for your family trip. We hope to see you all again some day! Sincerely, Megan Pascale Front Office Manager
3 out of 5
by A verified traveler

Close to Family

Posted Aug 2, 2016
The hotel needs refurbishing. It is very worn and tired. On a positive vein it was clean.
Comment from Hotel Management
Aug 3, 2016 by Megan, Hotel Management
Dear often travel, Thank you for staying and acknowledging our cleanliness. We have plans to refurbish the property in the near future and hope we will see you again. Sincerely, Megan Pascale Front Office Manager