Ratings based on 314 Verified Reviews

3.8 out of 5
70% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Cozy hotel and nice experience except when we left

Posted Dec 19, 2016
Pros: Nice warm pool area. Room was fine too.
Cons: Improve service as indicated above and it really was inexcusable that the person at the main desk did not warn us about the parking lot.
Location: Nothing memorable. But at least it is close to the state line.
Terrible experience with the parking lot not being plowed even though it was already 10:30 am and it had been snowing for hours. Nor was the street outside the hotel any better. This really was inexcusable. At least when my husband went inside someone did come out and shovel around our car but the plow had only just started plowing the lot.
Comment from Hotel Management
Dec 21, 2016 by Front Office Manager, Hotel Management
Dear Curator, I'm really sorry that you had a bad experience with our parking lot when leaving the hotel. Our snow removal service is usually very reliable and timely, but it appears with the first snow of the winter they didn't arrive early enough and that made it difficult for you to depart. I've brought this to the attention of the hotel manager so that this doesn't happen again. I hope that you are able to overlook this mishap when travelling through the area in the future. Thank you for your feedback and for your business.
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Nice hotel & very friendly staff.

Posted Dec 8, 2016 on Orbitz
Lovely heated pool. Wish there had been a hot tub, though.
Comment from Hotel Management
Dec 12, 2016 by Front Office Manager, Hotel Management
Thank you Ellen! People really enjoy our large heated indoor pool during the winter and i'm happy you had the opportunity to use it. I'm sorry we no longer have the hot tub. We hope to see you again soon!
5 out of 5
by A verified traveler

Clean

Posted Nov 21, 2016 on Hotels
Would have liked a means of making tea rather than coffee in the room!
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for considering us when looking to stay in the Enfield area. I will let our housekeeping department know that guests are interested in the tea k-cups for the new Keurig's we have in all of our guest rooms. I'm happy that you enjoyed staying with us and we look forward to seeing you again soon! Robert Rioual Front Office Manager
2 out of 5
by A verified traveler

Run down.

Posted Nov 13, 2016
We were in 1st floor (basement). Water dripping from ceiling in hall with waste barrel under it. Not great small. Kids commented that the long dark smelly hall looked like something out of a horror movie.
Comment from Hotel Management
Nov 16, 2016 by Front Office Manager, Hotel Management
Dear Guest, Thank you for submitting a review and for sharing your experiences at our hotel with other travelers. I am very sorry that you had encountered the pipe issues that we were having on the 1st floor that night. We are working to correct the appearance of the 1st floor and i can assure you that this isn't what you will come to expect when staying with us. We do our best to provide excellent service with comfortable inviting accommodations. I hope that if you are in the area again, you will allow us a 2nd chance to change your expectations of our hotel. Thanks, Robert Rioual Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel rm

Posted Oct 10, 2016
Needs updating . There was mold in bathroom That staff was very helpful
2 out of 5
by A verified traveler from Albany NY

Hotel is around NOTHING.

Posted Oct 4, 2016
Pros: bed was comfortable as well as the pillows
Cons: Cleaning the air vent also improving the shower head since there was no pressure and was not able to be angled or adjusted. Hot water needs to be hot
Location: There is NOTHING No restaurant chains except a McDonalds and a gas station with a Dunkin Donuts in it
There is only a gas station across the street that has a Dunkin Donuts and a McDonalds but nothing else. We were just there for a overnight to sleep but have to say that the water pressure in the shower was almost non existent and the water was not even close to hot. I have never taken a shower and been freezing when I got out and the bathroom not even steam in it. However the sink water was scalding and in the same place as the shower. Also the vent which there was no switch for to run was filthy with lots of dust accumulated in it. Bed was comfortable as well as the pillows but I feel that the cost of 131.00 a night was a little steep for what we got.
Comment from Hotel Management
Oct 10, 2016 by Robert Rioual (Front Office Supervisor), Hotel Management
Dear Nicolle, Thank you for your valuable feedback regarding your previous stay with us. I apologize that your experience with us was not satisfactory, and that your were unable to have a comfortable shower before leaving. These issues have been brought to the attention of our maintenance department and will be addressed. We hope that if travelling in the area, you are able to give us another chance.
5 out of 5
by A verified traveler from Maineville

Posted Sep 9, 2016 on Hotels
Very clean and affordable
Comment from Hotel Management
Sep 11, 2016 by General Manager, Hotel Management
Thank you for staying!
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

Basic, clean, rooms as pictured, helpful front des

Posted Aug 23, 2016
We stayed here for 2 nights while we were visiting family. It was a convenient location as it was very close to where our family lived and very convenient to Bradley airport. Our intention was to sleep there & spend most of our days away with family events, so we were looking for a basic clean pleasant place to stay. This hit the spot. A nice amenity is the outdoor pool and ample free parking. The 'game room' has nothing to offer & the fitness room is very basic. The rooms were clean & comfortable.
Comment from Hotel Management
Aug 24, 2016 by Megan, Hotel Management
Thank you for staying and for sharing details about your stay and the hotel. We hope to see again!
4 out of 5
by A verified traveler

Posted Aug 22, 2016 on Hotels
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Thank you for staying
4 out of 5
Recommended
for Everyone
by A verified traveler

Stayed overnight after reunion

Posted Aug 22, 2016
Overall fine. Would stay again. Is somewhat outdated. Sheet had coffee stain on it- but was clean. Beds were very comfortable. Bathroom was clean. Staff were very friendly
Comment from Hotel Management
Aug 23, 2016 by Megan, Hotel Management
Thank you for staying for your recent reunion. I hope you had a great time! I'm happy to hear that everything was clean and comfortable but apologize for missing the stain.