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This was a very nice hotel stay. I would've given a better rating had my bonvey marriot points applied to my account like the receptionist said it would. However, I did not receive points for either nights stay.
Cassandra
Stayed 2 nights in Apr 2024
Response from Staff on Apr 20, 2024
Cassandra, we apologize you did not receive points. The points can be applied through booking on the website or mobile app of Marriott Bonvoy. We are here if you need any further assistance.
10/10 Excellent
Carlos
Apr 17, 2024
The staff and people was very friendly and informative of hotel. We felt the hospitality and welcoming, it was clean environment it was a great stay. I will definitely recommend Fairfield Hotel as a place to stay.
Carlos
Stayed 1 night in Apr 2024
Response from Staff on Apr 20, 2024
Carlos, it is great to hear that you enjoyed your stay! We appreciate the kind comments as we strive to provide our guests with a positive, clean, and welcoming environment
Stayed in better, certainly stayed in worse. Staff was nice. Room smelled of the funk though. Bed was comfy, bathroom wasn’t bad.
Noah
Stayed 1 night in Apr 2024
Response from Staff on Apr 14, 2024
Noah, we appreciate the feedback, the good and bad, as this helps us improve our services. We apologize that there was a smell in your room and this will be noted to the proper department. We hope to make a better impression for your next stay!
Angelina, thank you for the 5/5 rating! We appreciate you taking the time to leave feedback and hope to see you back soon!
6/10 Okay
Margot
Apr 2, 2024
We had a major problem housekeeping didn’t clean our room 2 different days. Had to get towels and stuff from the front desk. Finally one of the managers finally got them doing it. Also they charged us $7.00 a day for parking even in the handicapped parking area. Never had this happen anywhere before. Would not stay there again
Margot
Stayed 7 nights in Mar 2024
Response from Staff on Apr 3, 2024
Margot, we apologize for the inconvenience in not having housekeeping during your stay and this will be noted to our housekeeping department.
As they say first impression last. My first night at the property around 11pm I was very tired after my flight only to realize when I was ready to lay down that the sheets on my bed was dirty. I was very disappointed and to make it worst this was very First stay at a Marriott Resort.
Nordia
Stayed 4 nights in Mar 2024
Response from Staff on Mar 23, 2024
Nordia, this isn't the impression we want to leave our guests with and apologize for what you experienced. We hope to make your experience better for your next stay, if you choose to stay again.
10/10 Excellent
Judi, St. Louis
Traveled with family
Mar 14, 2024
Front desk was very accommodating
Judi
Stayed 1 night in Mar 2024
Response from Staff on Mar 14, 2024
Judi, thank you for the 5/5 rating and kind review. We are glad you enjoyed your stay at Fairfield Inn and Suites Enfield, CT!
The room was clean. Very quiet and calm environment. great hospitality.
Olimar
Stayed 1 night in Mar 2024
Response from Staff on Mar 14, 2024
Olimar, thank you for the positive review and kind comments. We strive to bring a clean and welcoming environment to our guests. We hope to see you back again soon!
4/10 Poor
Christopher
Mar 9, 2024
Disliked: Staff & service
We arrived after midnight and were told we had to wait 30 minutes for an "audit" to complete. Needless to say, after 10 hours in the car with two kids we weren't impressed - especially with the clerk who told us we should have arrived earlier and that it was our fault.
Christopher
Stayed 1 night in Mar 2024
Response from Staff on Mar 10, 2024
Christopher, we strive to bring a friendly and welcoming atmosphere and apologize that you encountered this issue. We hope to make it a better experience for your next stay.
6/10 Okay
John
Mar 8, 2024
John
Stayed 1 night in Mar 2024
Response from Staff on Apr 1, 2024
John, thank you for the positive review. Please let us know how we can make it a 5/5 for your next stay!
Very nice place to stay. King size room with couch was spacious and had plenty of usb ports and a large flat screen TV. We were on the 1st floor and ice machine was located on the 2nd. The ice machine was quirky but an employee was in the area and helped figure it out. The hotel was conveniently located just outside the city. We would stay here again.
Pamela
Stayed 1 night in Jan 2024
Response from Staff on Feb 3, 2024
Pamela, thank you for sharing your experience with us! We are glad you enjoyed your stay and hope to see you back in the near future.
8/10 Good
Michael
Jan 30, 2024
Liked: Property conditions & facilities
The faculty is pleasant, relatively modern and clean. The restaurant seems to do little business and looks deserted even when open. The location is reasonably close to Amherst and less costly and parking is free.
Michael
Stayed 3 nights in Jan 2024
Response from Staff on Feb 9, 2024
Michael, we are glad you enjoyed your stay and that the location is convenient for you! We hope to see you back again soon.
Love staying here. Close to my family, breakfast is great. Surprised by a $7/day parking fee but I will definitely call this home away from home. Love the rooms.
Bonnie
Stayed 3 nights in Jan 2024
Response from Staff on Jan 24, 2024
Bonnie, thank you for the positive feedback! We hope to see you back soon at Fairfield Springfield Enfield, CT.
2/10 Terrible
Michael
Jan 22, 2024
Michael
Stayed 6 nights in Jan 2024
Response from Staff on Jan 24, 2024
Michael, thank you for taking the time to leave a review. It seems you weren't satisfied with your stay. Please let us know what we can do to make it better for next time.
We got upgraded to a room that was very nice, we especially liked the bathroom, it was larger and had a bathroom door that closed properly. All rooms should have bathroom doors that close for privacy. Thank you, we had a wonderful stay celebrating my birthday.