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Overview of El Cielo Winery and Resort, By Karisma

Photo gallery

Exterior
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Terrace/Patio

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet Friendly
  • Air Conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

    Popular LocationBibayoff Winery3 min drive
    Popular LocationLas Nubes Wineries and Vineyards9 min drive
    Popular LocationWinery Vena Cava12 min drive
    AirportEnsenada, Baja California Norte (ESE)58 min drive

Choose dates to view prices

  • Owners

    5/5 guest room rating

    Room amenities

    • 2669 sq ft
    • Vineyard view
    • Sleeps 8
    • 1 King Bed and 2 Queen Beds
    More detailsOwners
  • Residence

    Room amenities

    • 2669 sq ft
    • Vineyard view
    • Sleeps 10
    • 1 King Bed and 2 Queen Beds
    More detailsResidence
  • Junior Suite

    4.6/5 guest room rating

    Room amenities

    • 479 sq ft
    • Vineyard view
    • Sleeps 4
    • 2 Queen Beds OR 1 King Bed
    More detailsJunior Suite
  • Master Suite

    4.4/5 guest room rating

    Room amenities

    • 1052 sq ft
    • Vineyard view
    • Sleeps 4
    • 1 King Bed and 1 Queen Sofa Bed
    More detailsMaster Suite
  • 3-Bedroom Villa Executive

    Room amenities

    • Sleeps 10
    • 1 Full Sofa Bed(s) and 2 Full Bed(s) and 2 King Bed(s)
    More details3-Bedroom Villa Executive
  • Suite Master

    Room amenities

    • Sleeps 4
    • 1 Full Sofa Bed(s) and 1 King Bed(s)
    More detailsSuite Master
  • Suite Junior

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 Full Bed(s)
    More detailsSuite Junior

About this area

Valle de Guadalupe

Located in Valle de Guadalupe, El Cielo Winery and Resort, By Karisma is in the suburbs and on a lake. Travelers who have shopping on the agenda can visit First Street and Avenida Adolfo Lopez Mateos, while those looking for another kind of activity may want to check out Monte Xanic. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails.
Visit our Valle de Guadalupe travel guide
Popular Location

What's nearby

  • Bibayoff Winery - 3 min drive
  • Ejidal El Porvenir Park - 4 min drive
  • Emeve Winery - 8 min drive
  • Las Nubes Wineries and Vineyards - 9 min drive
  • Winery Vena Cava - 12 min drive

Getting around

  • AirportGeneral Abelardo L. Rodriguez Intl. Airport (TIJ) - 88 min drive

Restaurants

  • Latitud 32 — 1 min walk
  • Polaris — 1 min walk
  • Rey de 3 — 7 min drive
  • Corazón de Tierra — 7 min drive
  • Fuentes — 9 min drive

About this property

El Cielo Winery and Resort, By Karisma

Luxury hotel with 2 restaurants and winery
Along with 2 restaurants, this hotel has an attached winery and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a coffee shop/café are onsite. All 95 rooms feature thoughtful touches like espresso makers and pillow menus, along with conveniences such as living rooms and refrigerators. Guests will also find free WiFi, balconies or patios, and iPod docks.
El Cielo Winery and Resort, By Karisma offers 95 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Accommodations offer separate living rooms. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room full-sized refrigerators/freezers and espresso makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Free nearby parking
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • English breakfast available for a fee daily 8:00 AM–12:30 PM: USD 20-40 for adults and USD 10-20 for children
  • 2 restaurants and 1 coffee shop/café
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Bicycle rentals
  • Fitness center
  • Horse riding/rentals
  • Mountain biking
  • Outdoor pool
  • Private winery tours
  • Public winery tours
  • Scooter/moped rentals
  • Segway rentals/tours
  • Wine tasting room
  • Winery attached
  • Winery release events

Family friendly

  • Full-sized refrigerator
  • Outdoor pool
  • Separate living room

Conveniences

  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 2 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace
  • Vineyard

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan
  • Double sofa bed
  • Egyptian cotton sheets
  • Heating
  • Linens
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar
  • Refrigerator

Outdoor space

  • Balcony or patio
  • Yard

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate living room
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - 6:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per day
Dogs only
1 per room (up to 18 lbs)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 40 for adults, USD 10 and USD 20 for children (approximately)
  • Pet fee: USD 75 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

The seasonal pool will be open from March to October
Pool access available from 8 AM to 8 PM
Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

El Cielo Winery Resort Karisma Valle de Guadalupe
El Cielo Winery Resort Karisma
El Cielo Winery Karisma Valle de Guadalupe
El Cielo Winery Karisma
El Cielo Winery Resort By Karisma
El Cielo Winery and Resort, By Karisma Hotel
El Cielo Winery and Resort, By Karisma Valle de Guadalupe
El Cielo Winery and Resort, By Karisma Hotel Valle de Guadalupe

Frequently asked questions

Can I cancel my reservation for free at El Cielo Winery and Resort, By Karisma and receive a full refund?
Yes, El Cielo Winery and Resort, By Karisma offers free cancellation on select room rates, because flexibility matters! Please refer to El Cielo Winery and Resort, By Karisma cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at El Cielo Winery and Resort, By Karisma?
As of Dec 2, 2020, prices found for a 1-night stay for 2 adults at El Cielo Winery and Resort, By Karisma on Dec 6, 2020 start from $271, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does El Cielo Winery and Resort, By Karisma have a pool?
Yes, this property has an outdoor pool. Pool access is from 8 AM–8 PM.
Is El Cielo Winery and Resort, By Karisma pet-friendly?
Yes, this hotel allows dogs (limit 1 per room) with a maximum weight of up to 18 lbs per pet. There's a fee of USD 75 per pet, per day.
How much is parking at El Cielo Winery and Resort, By Karisma?
Self parking is free at this property; nearby parking is also free.
What time is check-in at El Cielo Winery and Resort, By Karisma?
Check-in is from 3:00 PM - 6:00 PM.
What time is check-out at El Cielo Winery and Resort, By Karisma?
Check-out is at noon.
Does El Cielo Winery and Resort, By Karisma provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is El Cielo Winery and Resort, By Karisma located?
Situated on a lake, this luxury hotel is 4.7 mi (7.5 km) from Monte Xanic and within 25 mi (40 km) of First Street and Avenida Adolfo Lopez Mateos. Caracol Museum and State Center for the Arts are also within 25 mi (40 km).
4.4
Excellent
5 - Excellent
140
4 - Good
37
3 - Okay
18
2 - Poor
8
1 - Terrible
8

4.6/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, the view spectacular , it was more than I expected .
Stayed 2 nights in Nov 2020

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Amazing service, very strict with Covid and are following protocol. I was very impressed with the facility. Super clean and the staff very helpful treated us amazing the service is 5 start service. Doesn’t compare to any other places in valle de Guadalupe. The wine tasting at El cielo I wish they provided cheese platter and heaters since it is super cold at night. They were also short staff the gentleman who helped us was super nice, but I seen how busy he was with 5 other tables besides ours. The wine were amazing and we were allowed to bring the glasses home so that was nice.
Stayed 2 nights in Nov 2020

1/5 Terrible

Traveled with family
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
Worst experience! The shower in my room was not working, there was an empty room below us and they opened the door for me to shower and then kicked me out to go back to my room with my broken shower. This process took forever and I ended up sleeping at 3 am. When I talked to management the next morning they were not available to switch us to another room although they were empty. They still had us check out by noon. We were exhausted. The manager was no help. We also booked our spot at the pool and there were 22 other people for the same time slot, in a small pool. Ruins the purpose of reserving and this is not meeting COVID safety measures so we did not end up going to the pool. I will not be staying here any longer. Very disappointed with this experience. There are way nicer places with better customer service in Valle. This place is not even worth the price. It’s ridiculous.
Stayed 1 night in Oct 2020

2/5 Poor

Traveled with family
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
We’ve been wanting to visit El Cielo for a while now and were looking forward to our stay. Unfortunately, it was not pleasant at all. Although the staff were really nice, the place did not deliver. 1. This place is considered expensive. We reserved the entire residence for the night and paid approximately $1000 for the night. As we entered the unit, the house had a sewer smell coming from the master bedroom. We could not get rid of it. The unit was presentable but wasn’t what I would’ve considered “clean”. The master bathroom has a huge jetted tub but it didn’t work properly. :( 2. We had a pool reservation for the evening and when we arrived, it had not been cleaned out and refreshed with clean towels nor were the lights turned on. We had to call s couple of time to have someone come and take care of it. 3. They have 24hr room service.... not many options but we found something. It took a while for the delivery but we were told it would. The problem was that it arrived cold, some basic items missing so the server had to make several trips that also took a long time and even then, we really didn’t get what we had asked for. 4. Same case when we visited the restaurant for breakfast the next morning. It took very long to get our food and we kept having to ask for things that were missing and every time was at least 15 to 20 min to get them. I totally get that COVID has brought limitations to these kinds of “trips” but for your prices should reflect that!
Stayed 1 night in Oct 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were all very attentive to your needs.
Stayed 2 nights in Oct 2020

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